Sky Fibre Optic

iMacMart · 6 Nov 2012 at 15:24

Oxide™ said:
You rock! thanks for the help

Welcome, if you need anything else answering/testing feel free to shout

iMacMart · 6 Nov 2012 at 16:06

My ping times are shocking and the speeds are all over the place according to speedtest.net

Should I be waiting for 10 days to see if it all settles down?

KIA · 6 Nov 2012 at 16:51

darrant1234 said:
still waiting then, new fibre cab is there though which is a good sign

Good sign. Have a check for roadworks near the cab. http://roadworks.org/

sunama · 6 Nov 2012 at 17:52

iMacMart said:
My ping times are shocking and the speeds are all over the place according to speedtest.net

Should I be waiting for 10 days to see if it all settles down?

Is this a new installation?
Are you using SKY router or your own router?

iMacMart · 6 Nov 2012 at 18:14

sunama said:
Is this a new installation?
Are you using SKY router or your own router?

New install today and I have put my billion 7800n on instead of the sky router

s0ck · 6 Nov 2012 at 18:19

What's with the 7800n love?

iMacMart · 6 Nov 2012 at 18:25

s0ck said:
What's with the 7800n love?

Better than the supplied Sky unit?

sunama · 6 Nov 2012 at 18:30

iMacMart said:
New install today and I have put my billion 7800n on instead of the sky router

Have you tried using the sky router and running the speed test?

iMacMart · 6 Nov 2012 at 18:35

sunama said:
Have you tried using the sky router and running the speed test?

No but I thought you might say that just putting it back on now

Will report back shortly

UPDATE: Appears to have the same issue using the Sky router

Ping test to bbc.co.uk shows

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserv

C:\Users\martin mccarthy>ping bbc.co.uk -t

Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data:
Reply from 212.58.241.131: bytes=32 time=9ms TTL=247
Reply from 212.58.241.131: bytes=32 time=8ms TTL=247
Reply from 212.58.241.131: bytes=32 time=8ms TTL=247
Reply from 212.58.241.131: bytes=32 time=8ms TTL=247
Reply from 212.58.241.131: bytes=32 time=15ms TTL=247
Reply from 212.58.241.131: bytes=32 time=9ms TTL=247
Reply from 212.58.241.131: bytes=32 time=7ms TTL=247
Reply from 212.58.241.131: bytes=32 time=8ms TTL=247
Reply from 212.58.241.131: bytes=32 time=7ms TTL=247
Reply from 212.58.241.131: bytes=32 time=8ms TTL=247
Reply from 212.58.241.131: bytes=32 time=9ms TTL=247
Reply from 212.58.241.131: bytes=32 time=7ms TTL=247
Reply from 212.58.241.131: bytes=32 time=31ms TTL=247
Reply from 212.58.241.131: bytes=32 time=28ms TTL=247
Reply from 212.58.241.131: bytes=32 time=70ms TTL=247
Reply from 212.58.241.131: bytes=32 time=24ms TTL=247
Reply from 212.58.241.131: bytes=32 time=20ms TTL=247
Reply from 212.58.241.131: bytes=32 time=18ms TTL=247
Reply from 212.58.241.131: bytes=32 time=17ms TTL=247
Reply from 212.58.241.131: bytes=32 time=17ms TTL=247
Reply from 212.58.241.131: bytes=32 time=12ms TTL=247
Reply from 212.58.241.131: bytes=32 time=9ms TTL=247
Reply from 212.58.241.131: bytes=32 time=7ms TTL=247
Reply from 212.58.241.131: bytes=32 time=9ms TTL=247
Reply from 212.58.241.131: bytes=32 time=9ms TTL=247
Reply from 212.58.241.131: bytes=32 time=8ms TTL=247
Reply from 212.58.241.131: bytes=32 time=8ms TTL=247
Reply from 212.58.241.131: bytes=32 time=7ms TTL=247
Reply from 212.58.241.131: bytes=32 time=11ms TTL=247
Reply from 212.58.241.131: bytes=32 time=10ms TTL=247
Reply from 212.58.241.131: bytes=32 time=7ms TTL=247
Reply from 212.58.241.131: bytes=32 time=7ms TTL=247
Reply from 212.58.241.131: bytes=32 time=7ms TTL=247
Reply from 212.58.241.131: bytes=32 time=9ms TTL=247
Reply from 212.58.241.131: bytes=32 time=7ms TTL=247
Reply from 212.58.241.131: bytes=32 time=7ms TTL=247
Reply from 212.58.241.131: bytes=32 time=8ms TTL=247
Reply from 212.58.241.131: bytes=32 time=8ms TTL=247

SKY Router stats show

Modem
Modem Status Connected
DownStream Connection Speed 39992
UpStream Connection Speed 9996

s0ck · 6 Nov 2012 at 19:25

iMacMart said:
Better than the supplied Sky unit?

I don't dispute it but in what way?

iMacMart · 6 Nov 2012 at 19:28

s0ck said:
I don't dispute it but in what way?

Signal strength for me mainly

Hamster · 6 Nov 2012 at 19:53

s0ck said:
I don't dispute it but in what way?

I was intent on buying the Billion as I didn't hear great things about the Sagecom Sky router but since installing it I've not come across any problems.

My setup is quite basic though, consisting of 1 desktop PC wired, 1 desktop PC wireless, 2 laptops wireless, 2 phones, 1 tablet, 2 consoles, wireless network printer, wireless internet radio, Sky HD box and a WD TV Live wired. Not all in use at the same time though

Gigabit LAN would be nice but I'm buying a cheap switch for that.

sunama · 6 Nov 2012 at 23:56

iMacMart said:
...

Something is definitely wrong.

If you call SKY they are likely to tell you to wait 10 days. Whether or not this will cure the problem is not clear.

If I were you, I would keep the SKY router attached for the next 10 days, so that when you call them and begin trouble shooting, they will go through different settings on their router.

The moment you tell them that you are using your own router, they are likely to tell you that this is the reason why your internet connection is malfunctioning.

My pings are near identical to what they were on day1, compared with now. Nothing changed within the first 10 days.

I can only suggest that you wait 10 days before raising a ticket with SKY.

sunama · 6 Nov 2012 at 23:57

Hamster said:
Gigabit LAN would be nice but I'm buying a cheap switch for that.

That's what I did.
I bought TP Link 8 port Gigabit router for around £30.

Hamster · 7 Nov 2012 at 00:04

sunama said:
That's what I did.
I bought TP Link 8 port Gigabit router for around £30.

I'm assuming you meant switch. Did you get this one?

http://www.overclockers.co.uk/showproduct.php?prodid=NW-047-TP

Any issues or does it behave itself?

sunama · 7 Nov 2012 at 01:28

Sorry my mistake.
Yes - switch.
It has been rock solid since day 1.
I think I got it about 3 months back.
And yes, that is the one I bought.

Hamster · 7 Nov 2012 at 01:39

Thanks sunama, I'll probably go for that one. Is it made of metal or plastic? Looks like it's available in both.

sunama · 7 Nov 2012 at 02:12

I got the metal version - exactly the one which is in the link you posted.

Hamster · 7 Nov 2012 at 02:17

Thanks

Looks pretty good for the price. Do you just connect all of your devices to it and use one connection to the router?

iMacMart · 7 Nov 2012 at 08:11

sunama said:
Something is definitely wrong.

If you call SKY they are likely to tell you to wait 10 days. Whether or not this will cure the problem is not clear.

If I were you, I would keep the SKY router attached for the next 10 days, so that when you call them and begin trouble shooting, they will go through different settings on their router.

The moment you tell them that you are using your own router, they are likely to tell you that this is the reason why your internet connection is malfunctioning.

My pings are near identical to what they were on day1, compared with now. Nothing changed within the first 10 days.

I can only suggest that you wait 10 days before raising a ticket with SKY.

That's sound advice, I have put the Sky unit back on last night and will leave it now until next weekend, and see how it settles in and take it from there

Many thanks