Sky Fibre Optic

sunama · 14 Dec 2012 at 20:31

When you got your adsl connection, why did you need an engineer to come to your house?
The fibre product is usually installed, by an engineer, within 4 weeks from order date.
I know that you are excited about fibre and are taking what SKY told you as guaranteed availability for Q1 next year - do not count on this.

One thing that I am finding strange is that you live in London and there is no SKY product. I was under the impression that the whole of London was covered by SKY.

iviv · 14 Dec 2012 at 21:30

sunama said:
When you got your adsl connection, why did you need an engineer to come to your house?
The fibre product is usually installed, by an engineer, within 4 weeks from order date.
I know that you are excited about fibre and are taking what SKY told you as guaranteed availability for Q1 next year - do not count on this.

One thing that I am finding strange is that you live in London and there is no SKY product. I was under the impression that the whole of London was covered by SKY.

Its a recently converted office block, so everyone living here has only just moved in. I assume they needed the engineer to come and figure out which phone line now goes to my flat.

And the green box at the end of my road says that Fibre is available in the area, though the openreach engineer also said that they put those up in advance because while technically the equipment is there, it isn't ready, or something like that.

Also, I'm not too close to the centre of London, SE27 West Norwood.

Kotu · 15 Dec 2012 at 23:33

Just ordered this as my Be* connection is getting a bit slow at 5MB shared between 3, £45 cashback through quidco

how does this work if I try to adjust the order though? I was thinking of swapping the line rental from monthly to yearly payments as it saves £5 a month, will I lose the cashback making these kind of adjustments?

Naan_H · 15 Dec 2012 at 23:38

I didnt lose my cashback but i waited a while or at least till i was activated before changing anything

sunama · 15 Dec 2012 at 23:51

Kotu said:
I was thinking of swapping the line rental from monthly to yearly payments as it saves £5 a month, ...

It does?
Am I the only one who doesnt know about this?

Naan_H · 15 Dec 2012 at 23:55

sunama said:
It does?
Am I the only one who doesnt know about this?

Probably

IIRC its £119.40 for a year, a big saving. obviously its barely advertised so hardly anybody knows about it

edit: stolen from the website

'Upfront line rental offer: Available to new and existing customers taking Sky Broadband, Talk and line rental. Line rental is charged as an upfront cost of £119.40 for the entire 12 months. Equivalent to £9.95 per month - a saving of £54.60 over 12 months. Standard monthly price £14.50. After the 12 months has ended, you will automatically be moved on to the standard monthly price, unless you specify otherwise. Offer ends 29 June 2013.'

sunama · 16 Dec 2012 at 11:53

I see.
I shall try calling them to see if I can switch to the yearly contract.
Thanks for the info.

sunama · 16 Dec 2012 at 12:12

I've just done some digging around:
http://helpforum.sky.com/t5/Account...ntal-for-up-front-annual-payment/qaq-p/612466

Sorry the upfront [yearly] payment offer is no longer available, the only option available is the the monthly payment option.

OllyM · 16 Dec 2012 at 12:13

sunama said:
I've just done some digging around:
http://helpforum.sky.com/t5/Account...ntal-for-up-front-annual-payment/qaq-p/612466

Yes, but that's a post from two months ago. They relaunched this offer last week I think.

sunama · 16 Dec 2012 at 12:16

Naan_H said:
edit: stolen from the website

'Upfront line rental offer: Available to new and existing customers taking Sky Broadband, Talk and line rental. Line rental is charged as an upfront cost of £119.40 for the entire 12 months. Equivalent to £9.95 per month - a saving of £54.60 over 12 months. Standard monthly price £14.50. After the 12 months has ended, you will automatically be moved on to the standard monthly price, unless you specify otherwise. Offer ends 29 June 2013.'

Can you send me a link to this page.
Thanks

sunama · 16 Dec 2012 at 12:38

Right, I just called them up and it took about 15 minutes (they faffed around with taking my card number from different phones). I can confirm that the upfront yearly offer is available.

If they give you any jip:
goto the following page:

http://www.sky.com/shop/customer-shop/broadband-talk/

then click on offers.

This shows the offer of £119.40.

OCdude · 16 Dec 2012 at 17:15

Ordered Sky Fibre last night - install date 11th Jan. Fingers crossed!

Is relocating the master socket a fairly quick and painless process? I don't really want the place ripped apart!

Richeh · 16 Dec 2012 at 21:08

My issues continue. Down to 12.8 download 7.9 up and has disconnected 15 times in last 3 days! My issue has been escalated with sky. Not sure what can be done as the engineer from wednesday seemed very thorough and couldnt find anything. Am hoping they will rewire completely from cab but would take a miracle.

Naan_H · 16 Dec 2012 at 23:09

sunama said:
Can you send me a link to this page.
Thanks

Sorry dude only just saw this, glad you found it yourself

Somebody is telling porkies on the sky forum. They refund you the monthly line rental every month after paying 1 year upfront

Naan_H · 16 Dec 2012 at 23:10

OCdude said:
Ordered Sky Fibre last night - install date 11th Jan. Fingers crossed!

Is relocating the master socket a fairly quick and painless process? I don't really want the place ripped apart!

Depends where you want it or what your current setup is like. I had a data extension kit installed so it took an hour or so. Others just had their faceplates changed!

badcompany · 17 Dec 2012 at 23:24

really high pings again until 10pm (skyLLU) getting fibre in jan should this fix it?

KIA · 18 Dec 2012 at 09:09

badcompany said:
really high pings again until 10pm (skyLLU) getting fibre in jan should this fix it?

Need more information, such as traceroutes and pathpings to different sites.

badcompany · 18 Dec 2012 at 09:44

ok will do when I get home tonigt, thanks

iMacMart · 18 Dec 2012 at 11:17

Had a bit of a slow down at the end of last week on my fibre ine but Sky had texted to say they was carrying out some work

Other than that I get 40/10 pings of 8 - 9 so very pleased, might go for Pro package in the new year

badcompany · 19 Dec 2012 at 20:51

last night i was getting 22ms pings tonight again its terrible.

19-12-12 21:35

jay@debian:~$ traceroute www.bbc.co.uk
traceroute to www.bbc.co.uk (212.58.244.71), 30 hops max, 60 byte packets
1 www.routerlogin.com (192.168.0.1) 0.860 ms 1.170 ms 1.479 ms
2 dr2.enhmi.isp.sky.com (89.200.128.29) 135.615 ms 135.724 ms 136.928 ms
3 vl192.ar8.enhmi.isp.sky.com (89.200.133.100) 139.033 ms 139.582 ms 140.157 ms
4 ntl-ge2-9.prt0.rbsov.bbc.co.uk (212.58.238.189) 140.582 ms 140.974 ms 141.688 ms
5 * * *
6 * * *
7 ae0.er01.telhc.bbc.co.uk (132.185.254.109) 138.619 ms 126.548 ms 126.948 ms
8 132.185.255.148 (132.185.255.148) 130.014 ms 130.728 ms 131.078 ms
9 bbc-vip116.telhc.bbc.co.uk (212.58.244.71) 130.208 ms 130.922 ms 131.038 ms

19-12-12 21:45

jay@debian:~$ traceroute www.sky.com
traceroute to www.sky.com (23.61.254.216), 30 hops max, 60 byte packets
1 www.routerlogin.com (192.168.0.1) 0.803 ms 1.090 ms 1.378 ms
2 dr2.enhmi.isp.sky.com (89.200.128.29) 140.736 ms 141.771 ms 142.179 ms
3 vl192.ar8.enhmi.isp.sky.com (89.200.133.100) 143.715 ms 145.032 ms 145.330 ms
4 linx-1.init7.net (195.66.224.175) 152.483 ms 155.857 ms 156.068 ms
5 gw-akamai.lon1.init7.net (77.109.134.74) 153.248 ms 154.510 ms 154.843 ms
6 a23-61-254-216.deploy.akamaitechnologies.com (23.61.254.216) 154.266 ms 146.664 ms 147.194 ms

19-12-12 2155

jay@debian:~$ traceroute www.bbc.co.uk
traceroute to www.bbc.co.uk (212.58.246.95), 30 hops max, 60 byte packets
1 www.routerlogin.com (192.168.0.1) 0.791 ms 1.075 ms 1.363 ms
2 dr2.enhmi.isp.sky.com (89.200.128.29) 93.638 ms 93.768 ms 94.551 ms
3 vl192.ar8.enhmi.isp.sky.com (89.200.133.100) 95.522 ms 96.205 ms 96.964 ms
4 ntl-ge2-9.prt0.rbsov.bbc.co.uk (212.58.238.189) 102.671 ms 102.775 ms 102.767 ms
5 * * *
6 ae0.er01.cwwtf.bbc.co.uk (132.185.254.93) 106.426 ms 99.204 ms 100.140 ms
7 132.185.255.165 (132.185.255.165) 102.628 ms 98.692 ms 96.610 ms
8 bbc-vip016.cwwtf.bbc.co.uk (212.58.246.95) 95.297 ms 95.630 ms 96.337 ms

The magical 22:00 hrs and hey surprise surprise.

19-12-12 22:03

jay@debian:~$ traceroute www.bbc.co.uk
traceroute to www.bbc.co.uk (212.58.246.94), 30 hops max, 60 byte packets
1 www.routerlogin.com (192.168.0.1) 0.731 ms 1.025 ms 1.328 ms
2 dr2.enhmi.isp.sky.com (89.200.128.29) 62.335 ms 63.140 ms 64.307 ms
3 vl192.ar8.enhmi.isp.sky.com (89.200.133.100) 65.262 ms 65.894 ms 66.158 ms
4 ntl-ge2-9.prt0.rbsov.bbc.co.uk (212.58.238.189) 67.615 ms 68.829 ms 69.554 ms
5 * * *
6 ae0.er01.cwwtf.bbc.co.uk (132.185.254.93) 75.928 ms 68.399 ms 68.796 ms
7 132.185.255.165 (132.185.255.165) 68.202 ms 64.906 ms 67.978 ms
8 bbc-vip015.cwwtf.bbc.co.uk (212.58.246.94) 64.836 ms 65.261 ms 65.987 ms

19-12-12 22:07

jay@debian:~$ traceroute www.bbc.co.uk
traceroute to www.bbc.co.uk (212.58.246.94), 30 hops max, 60 byte packets
1 www.routerlogin.com (192.168.0.1) 0.733 ms 1.020 ms 1.317 ms
2 dr2.enhmi.isp.sky.com (89.200.128.29) 35.225 ms 35.657 ms 36.244 ms
3 vl192.ar8.enhmi.isp.sky.com (89.200.133.100) 37.978 ms 37.970 ms 38.695 ms
4 ntl-ge2-9.prt0.rbsov.bbc.co.uk (212.58.238.189) 41.810 ms 42.718 ms 42.948 ms
5 * * *
6 ae0.er01.cwwtf.bbc.co.uk (132.185.254.93) 89.616 ms 81.917 ms 81.881 ms
7 132.185.255.165 (132.185.255.165) 42.203 ms 33.381 ms 32.318 ms
8 bbc-vip015.cwwtf.bbc.co.uk (212.58.246.94) 30.654 ms 31.323 ms 32.047 ms

19-12-12 22:15

jay@debian:~$ traceroute www.bbc.co.uk
traceroute to www.bbc.co.uk (212.58.244.66), 30 hops max, 60 byte packets
1 www.routerlogin.com (192.168.0.1) 0.805 ms 1.107 ms 1.499 ms
2 dr2.enhmi.isp.sky.com (89.200.128.29) 41.654 ms 42.073 ms 43.502 ms
3 vl192.ar8.enhmi.isp.sky.com (89.200.133.100) 44.076 ms 44.824 ms 45.277 ms
4 ntl-ge2-9.prt0.rbsov.bbc.co.uk (212.58.238.189) 48.980 ms 50.632 ms 51.357 ms
5 * * *
6 * * *
7 ae0.er01.telhc.bbc.co.uk (132.185.254.109) 49.834 ms 46.685 ms 44.442 ms
8 132.185.255.148 (132.185.255.148) 45.397 ms 48.622 ms 48.747 ms
9 bbc-vip111.telhc.bbc.co.uk (212.58.244.66) 47.485 ms 47.615 ms 48.042 ms

spoke to sky other night and they said it was my cables? I am plugged into master socket and its been great up until 2 weeks ago and some nights its ok and come 10pm its normally back to good!