Soldato
- Joined
- 12 May 2004
- Posts
- 7,018
- Location
- England
my connection is now connecting the fastest it ever has but latency sucks.
Sky Fibre Optic
- Thread starter robfosters
- Start date
Looks like exchange congestion. Report it on their forum.
Soldato
- Joined
- 12 May 2004
- Posts
- 7,018
- Location
- England
Must be exchange congestion right? when I get Fibre this better stop or am not going to be happy and will be looking for a new ISP.
Soldato
- Joined
- 12 May 2004
- Posts
- 7,018
- Location
- England
recommend me a isp my exchange is
EASTM
games orientated please
EASTM
games orientated please
Report it and they'll fix it.
http://www.samknows.com/broadband/exchange/EASTM
Not a lot of choice. BT ADSL before upgrading to BT FTTC.
http://www.samknows.com/broadband/exchange/EASTM
Not a lot of choice. BT ADSL before upgrading to BT FTTC.
Soldato
- Joined
- 12 May 2004
- Posts
- 7,018
- Location
- England
spoke at length other night to a sky bod said my line stats all over the place and that was the problem, clearly its not and it doesn't help that upon reporting it I am now connecting at the highest I ever have hence slightly fluctuating stats!
pretty annoyed as gaming impossible!
pretty annoyed as gaming impossible!
Associate
- Joined
- 17 Oct 2010
- Posts
- 1,073
Had my fibre installed on the 18th but....
Whenever its been left idle overnight, the last 2 nights, it has lost dsl signal and wont reconnect.
The fix for this i found is to call your phone from mobile and this brings the dsl signal back and the dial tone on the phone, then restart the sky hub.
What is going on here and anyone know a permanent fix for this or i will probably have to call sky.
Is this anything to do with the 10 days line stabilising thing?, but surely it shouldn't just keep dropping connection and the phone losing dial tone?
Almost seems like they are doing maintenance where they disconnect my line when its idle then reconnect it when its called etc, trying to keep their capacity on the active lines while working on the rest?
Whenever its been left idle overnight, the last 2 nights, it has lost dsl signal and wont reconnect.
The fix for this i found is to call your phone from mobile and this brings the dsl signal back and the dial tone on the phone, then restart the sky hub.
What is going on here and anyone know a permanent fix for this or i will probably have to call sky.
Is this anything to do with the 10 days line stabilising thing?, but surely it shouldn't just keep dropping connection and the phone losing dial tone?
Almost seems like they are doing maintenance where they disconnect my line when its idle then reconnect it when its called etc, trying to keep their capacity on the active lines while working on the rest?
@HardwareGeek Line fault. Report it to Sky.
BT Engineer just left. I am consistently hitting Just over 37 down 9 up on speedtest.net with pings around 14. He did say there was about 50 other people connected to the cabinet and it was an old style. He said things would improve if they update the cabinet in the future.
He's talking nonsense. ;p
Associate
- Joined
- 17 Oct 2010
- Posts
- 1,073
Line completely dead now 
, reported to sky and 72hrs max for a fix, wonder how realistic that is gonna prove to be?
Also can anyone point me to a fibre line stats guide, i had max 40mb download but only 7.5 upload? can i tell line stats from this and work out what my max download would be on fibre pro?
ps. Are openreach supposed to have installed a box on the outside wall when the line comes in, wasnt here for the install but was told they didnt put anything outside
, reported to sky and 72hrs max for a fix, wonder how realistic that is gonna prove to be?Also can anyone point me to a fibre line stats guide, i had max 40mb download but only 7.5 upload? can i tell line stats from this and work out what my max download would be on fibre pro?
ps. Are openreach supposed to have installed a box on the outside wall when the line comes in, wasnt here for the install but was told they didnt put anything outside
Last edited:
The outside wall of your property? I think you must be thinking of FTTH where the fibre is run all the way to your property instead of to the local cab, and copper wire to your property - which is where any loss will come from depending on the distance.
If it's a new build property Openreach will often install an External NTE that is on the outside of the property. This gives the Openreach Engineer access to the termination point without having to go into the house. he can then check the line from that point and if it's OK from there then the fault is internal and nothing to do with them.
There's an Openreach document about it here.
Openreach engineer just away,
Ran to the room I wanted too, went up through the loft so that the cable is hidden, synced at 40/10
should have went with Fibre Pro as im about 100ft away from the cab.
Happy enough at the minute!
Ran to the room I wanted too, went up through the loft so that the cable is hidden, synced at 40/10
should have went with Fibre Pro as im about 100ft away from the cab.
Happy enough at the minute!
Well i'm down to 10mb down 5.6mb up. Will wait till after xmas before calling again. Not exactly sure what they can do as have had 2 engineers out in last week, first one left it was 18mb down the constant disconnects down to 13. 2nd engineer left it at 15mb down but dusconnected down to 10000 exactly. Both engineers said line was ok but there was a lot of noise. Appears as if they dont want to or cant actually sort it. And to think I couldnt wait to get my fibre installed!
Had my Sky Fibre installed today, full 40/10 sync, Openreach engineer was really good. WAY better than Virgin Media, YouTube actually works for a start!
Will definitely be upgrading to Pro ASAP (I tried today but apparently they can't process it until the order is showing as complete on their system):
Using my AirPort Extreme too, the Sky Hub is back in the box
TBB graph:
Will definitely be upgrading to Pro ASAP (I tried today but apparently they can't process it until the order is showing as complete on their system):
Using my AirPort Extreme too, the Sky Hub is back in the box
TBB graph: