Sky Fibre Optic
- Thread starter robfosters
- Start date
I had my Sky Fibre installed today! And very disappointed. My estimate was 25 down 7 up which is pretty low for a fibre connection anyway but I know i'm fairly far from my cabinet so wasn't too upset and it was as fast as my previous connection (BE 24MB) before my I moved back to my parents where i've been struggling with 3.5MB! However, all connected and its syncing at 14mb down and 7mb up so over 10mb less than my estimate which I was told by a number of people over on thinkbroadband that it was likely just a conservative estimate.
Will give it the initally 10 days to see if anything changes but I will be on the phone to Sky. Unfortunately, the actual 'problem with your speed' is 12MB or below so may just get fobbed off.
Will give it the initally 10 days to see if anything changes but I will be on the phone to Sky. Unfortunately, the actual 'problem with your speed' is 12MB or below so may just get fobbed off.
How far from cab? Copper or Aluminium?
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- 29 Aug 2012
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just orderd my sky fibre. finally gave me the option today. Unable to get the £50 waived or fibre added to my friends and family sky package. Estimated 34mb down, I'm sure he said 2mb up, but checker says I should get 6mb up. Cab is maybe 400m up the road.
Did he just guess the distance?
I'm 750m from the cab and sync at 40/10. The cab is full.
The engineer didn't give me the distance only said about the copper. I just did a guesstimate from google maps. I am fairly sure something is wrong as the first 10 day period to set up your speed should initially connect at the fastest possible and lower from there if its unstable. Mine has done the opposite and connected very low download wise whilst being completely stable (hasn't disconnected in 22 hours so far) which means that the test will simply say that the line is completely stable at that sync without testing higher speeds.
I am prepared to wait the initial 10 days just to avoid that initial fob off but am teetering on calling them. Only thing holding me back is the fact last week when I called I was on hold for 35 minutes!
Edit: Decided to phone! Have been on for an hour so far. Initial 13 minute hold, got through, gave advisor all info she then said she would transfer me to the fibre team! Another 15 minute hold. Through to another woman who tries to tell me fibre wasn't actually installed! She tells me she needs to re-place the order for fibre. After explaining it was and I can't go from 3.5MB/768k to 14.2MB/7MB on ADSL she puts me on hold to speak to her manager for 10 minutes. Confirms fibre was installed, goes through some line tests and calls me on my mobile. Then asks me to reset the sky hub, after doing so and telling her still 14.2 am told to wait a minute, then confirms still 14.2 so I need a new hub! Explain that the engineer got results when he was here and hub wasn't even connected. On hold as she speaks to her manager for 15 minutes and as typing this apologises and says they're trying to raise a fault with BT and there system is having some trouble, so on hold again!
I will sound like a complete sexist pig here but anytime I rang sky for my adsl (which strangely was limited to 2MB initially also) and I spoke to a female advisor they never knew more than the script they had to read. When I spoke to a male they always knew what steps to skip and were much shorter calls.
Still on hold...
I am prepared to wait the initial 10 days just to avoid that initial fob off but am teetering on calling them. Only thing holding me back is the fact last week when I called I was on hold for 35 minutes!
Edit: Decided to phone! Have been on for an hour so far. Initial 13 minute hold, got through, gave advisor all info she then said she would transfer me to the fibre team! Another 15 minute hold. Through to another woman who tries to tell me fibre wasn't actually installed! She tells me she needs to re-place the order for fibre. After explaining it was and I can't go from 3.5MB/768k to 14.2MB/7MB on ADSL she puts me on hold to speak to her manager for 10 minutes. Confirms fibre was installed, goes through some line tests and calls me on my mobile. Then asks me to reset the sky hub, after doing so and telling her still 14.2 am told to wait a minute, then confirms still 14.2 so I need a new hub! Explain that the engineer got results when he was here and hub wasn't even connected. On hold as she speaks to her manager for 15 minutes and as typing this apologises and says they're trying to raise a fault with BT and there system is having some trouble, so on hold again!
I will sound like a complete sexist pig here but anytime I rang sky for my adsl (which strangely was limited to 2MB initially also) and I spoke to a female advisor they never knew more than the script they had to read. When I spoke to a male they always knew what steps to skip and were much shorter calls.
Still on hold...
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Had the BT engineer from yesterday come round and re-fit the master socket into a more convenient room. He said I was about 800m away. Although with the new socket I had to unplug the BT box for the first time since yesterday and once all plugged in again its now syncing at 15MB down 9MB up so bit of improvement but still disappointing download.
Sky have arranged for an engineer to come tomorrow 1-6pm which is weird as every time i've EVER had a problem that required an engineer it was no less than 1-2 weeks usually so we'll see if he shows as they said he might possibly not even need access to the property and it may be a fault at the cab. Although as i'm taking another afternoon off work if they don't show and my net doesnt go down at some point I will be furious if it was just a fob off. The girl on the phone didn't have a clue what was wrong, although nice enough I spent 1hr 40mins on the phone overall which is ridiculous as everything she thought it could be would just seem silly to anyone with a bit of technical knowledge, fibre wasn't actually installed, its the sky hub even though the sync speed has nothing to do with the sky hub and was reported before it was even plugged in!
Will see what tomorrow brings.
Sky have arranged for an engineer to come tomorrow 1-6pm which is weird as every time i've EVER had a problem that required an engineer it was no less than 1-2 weeks usually so we'll see if he shows as they said he might possibly not even need access to the property and it may be a fault at the cab. Although as i'm taking another afternoon off work if they don't show and my net doesnt go down at some point I will be furious if it was just a fob off. The girl on the phone didn't have a clue what was wrong, although nice enough I spent 1hr 40mins on the phone overall which is ridiculous as everything she thought it could be would just seem silly to anyone with a bit of technical knowledge, fibre wasn't actually installed, its the sky hub even though the sync speed has nothing to do with the sky hub and was reported before it was even plugged in!
Will see what tomorrow brings.
Installation date of 28th between 8 & 1. 
Though I'm guessing it'll probably be different when they look at the phone line outside and have to arrange a different engineer to sort that out. But it's on the way at least!
3 months free, no £50 activation cost, also got half price on Sky Sports for 3 months, but the whole TV package will probably be going once the fibre is sorted.
Though I'm guessing it'll probably be different when they look at the phone line outside and have to arrange a different engineer to sort that out. But it's on the way at least!3 months free, no £50 activation cost, also got half price on Sky Sports for 3 months, but the whole TV package will probably be going once the fibre is sorted.
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I know these have been going out to a lot of customers, but thought I'd paste it anyway.
Am I foolish to think this will benefit me in any way
? Most seem to think it's just Sky making sure they can get out to enough customers and not them actually improving things directly for existing customers per say. Quietly hoping it will boost me from 37 to 40 meg ^^.
Text from Sky @ 3PM said:
Am I foolish to think this will benefit me in any way
? Most seem to think it's just Sky making sure they can get out to enough customers and not them actually improving things directly for existing customers per say. Quietly hoping it will boost me from 37 to 40 meg ^^.
i just had my sky fiber in stalled today but the engineer said it will take 2 hrs before i ll be connected....i got a question for you guys the engineer left an open BT open-world box plugged in..but Sky sent me another fiber box which i received a week ago and looks totally different which one do i use???
Both - read the instructions!
http://help.sky.com/broadband/set-up/set-up-your-sky-hub
Click on the 'Set up your Sky Hub for fibre' tab.
My sky adsl connection was just activated this morning, though its just a stopgap on a fairly bad line until they get fibre working in the area (Early next year I was told) at which point I'm going to jump over to that. Now, I spoke with sky back at the beginning of november about it, and it took 6 weeks to get an openreach engineer out to me (In south london) to do it all. When I switch over to fibre, will I have to do that all over again? Because if so, I'm considering getting them to book the engineer now so I don't have another 6 week wait for it.
Though when I spoke with the engineer that came today, he made it sound like they would just need to change the faceplate on my phone socket? If it is really that easy, couldn't that be something I could do on my own, and save the whole waiting? Can anyone with sky fibre enlighten me please!
Though when I spoke with the engineer that came today, he made it sound like they would just need to change the faceplate on my phone socket? If it is really that easy, couldn't that be something I could do on my own, and save the whole waiting? Can anyone with sky fibre enlighten me please!