I've had the standby disabled completely on all my boxes since day one. I just turn them off and on myself, it's not exactly difficult.
*** Sky Q Thread ***
- Thread starter Cosimo
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I've had the standby disabled completely on all my boxes since day one. I just turn them off and on myself, it's not exactly difficult.
Sky Q really is a pile of ****. Got in tonight to find both the main and mini box saying no satellite signal. Checked on a freesat box connected to the same dish and no problem. Rebooted the Q box and still saying no signal and the mini box has now lost connection to the Q box. Rebooted another 3-4 times and still nothing. Now on hold trying to speak to somebody at Sky.
Edit: Engineer booked out for Sunday. I did have a bit of a rant on the phone about how many problems I've experienced with Sky Q and I was told that 'only 13%' of customers are having issues which the customer service rep thought was very good.
Edit: Engineer booked out for Sunday. I did have a bit of a rant on the phone about how many problems I've experienced with Sky Q and I was told that 'only 13%' of customers are having issues which the customer service rep thought was very good.
13% is ridiculous. 1.3% would be too high!
Whilst I've thankfully had very few issues and like the system overall, every time a friend with Sky asks about it as they're thinking of 'upgrading', I tell them not to unless they really need one of the additional features it offers.
I was staggered when she said 13% was good.
When it works it's great and I really enjoy it but I'm really starting to regret getting it. Prior to yesterday, the two weeks before were about the only prolonged period I went without a problem, before that was an absolute joke.
So finally managed to get sky q the 2tb version. Rang through to cancellations and told them I wanted to cancel as it was just too expensive. In fact my package at the moment is too expensive. So the guy on the phone said ok well I'll discount your package at the moment to £60 per mth till next march. Then said for the sky q I would still have to pay the £60 one off charge, something they can't waive.
Will just have to remind myself to call back next yr and see what more loyalty discount they will give me.
All in all pretty pleased with the deal I got in the end. Now I have to wait till 10th Nov as that's the earliest they can fit me in.
I don't have to pay for the mini box as I've only got the one TV in my house but my missus and mum both have an iPad so the multi room will come in handy there.
Will just have to remind myself to call back next yr and see what more loyalty discount they will give me.
All in all pretty pleased with the deal I got in the end. Now I have to wait till 10th Nov as that's the earliest they can fit me in.
I don't have to pay for the mini box as I've only got the one TV in my house but my missus and mum both have an iPad so the multi room will come in handy there.
Well as I said I've had relatively few problems but I also got it as a new customer via one of MissChief's deals (free Sports & Movies). Had I paid to upgrade from Sky+HD I think I'd be far less tolerant of the issues.
Hopefully, by the time my deal expires in November next year, they'll have it pretty sorted, plus Virgin will have their next-gen system too.
Well it turns out my no satellite signal issue was nothing to do with Q - just a faulty satellite cable.
For some reason in the time between the fault first showing up and a few days later when the engineer replaced the cable, on 3 ocassions that I know of, the box received signal for a few hours before cutting out again.
For some reason in the time between the fault first showing up and a few days later when the engineer replaced the cable, on 3 ocassions that I know of, the box received signal for a few hours before cutting out again.
Soldato
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I'm a little confused about Sky Q (it's ordered, but I'm thinking of cancelling after reading this thread).
I've ordered the 2TB box as I want the additional recording options, but I also had to order a mini box as I want to be able to watch in one additional room. However, the post quoted here seems to suggest I would be receiving a mini box with the 2TB anyway?
My package has went from £35 to £47 per month and it's cost me £90 one off payment.
I've got some questions if anyone could be so kind...
Have I ordered the right package?
Are the issues with the system really that bad?
I'm assuming it's a straight swap with my current box, so no cabling required?
I'm also assuming it'll work with my 150MB Virgin broadband?
I believe I can download my recordings to my Android tablet and watch offline?
I wish I had seen this thread before ordering!
New versions of SKY Q apps (Android & iOS) now available.
They now offer remote record, watching live TV and download of on demand outside of the home!
Catch up shows from Channel 4’s All 4 service also added to apps.
They now offer remote record, watching live TV and download of on demand outside of the home!
Catch up shows from Channel 4’s All 4 service also added to apps.
I thought it's £60 for both items, £30 each.
Usual Q package is £12 extra a month.
Mine's fine apart from the odd glitch, YMMV.
There's a different connector on the end of the cables and the engineer will do something at the LNB, not sure if he changes it or the connections.
Yes it'll work with your VM broadband.
You can.
Soldato
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Thanks. I'm just off the phone with them and it appears they are charging existing customers £30 for the first mini box, as opposed to providing it for free to new customers. I decided to cancel the upgrade as I felt that was a bit unfair... Then she offered me the multiscreen free for the first 12 months to compensate, so obviously I changed my mind.
Box sets and multiscreen for £37/month, with a 2TB box and one mini box for a one-off installation cost of £90. I'll settle for that, and hopefully the technical issues are minimal.
Soldato
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Was that existing customer upgrade? If so, it appears that prices are up.
Associate
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Thanks. I'm just off the phone with them and it appears they are charging existing customers £30 for the first mini box, as opposed to providing it for free to new customers. I decided to cancel the upgrade as I felt that was a bit unfair... Then she offered me the multiscreen free for the first 12 months to compensate, so obviously I changed my mind.
Box sets and multiscreen for £37/month, with a 2TB box and one mini box for a one-off installation cost of £90. I'll settle for that, and hopefully the technical issues are minimal.
This is why I phoned to cancel. New customers were getting a miles better deal. When I phoned to cancel and stated that reason I got all the deductions of a new customer on my monthly bill and paid the £90 installation with £30 of that credited back to my account.
The lady I spoke to said they were aware of the unfairness of it and were offering the deal to existing customers who phoned to cancel. Think my bill for sky q with 2tb and mini plus sports, boxsets multi room and cinema is now £67 a month for 12 months instead of the £92 it should be for the full sky q package.
Was it varying by channel by any chance? With Q, one cable carries the horizontal channels, the other the vertical so it's conceivable a cable fault would only affect some channels and not others.
Originally there were only two packages - "Sky Q" and "Sky Q Silver". The former was the 1TB box without mini support, the latter the 2TB box with extra tuners, UHD support and a mini thrown in. By the sounds of your later post, they're now trying to charge for even the first mini with the 2TB box. Cheeky.
The "issues" aren't as bad as some make out but they are a bit annoying at times when things lock up and you need to power cycle the box. Things have improved with the updates but it's still a bit shaky. The biggest issues are connectivity ones due to shaky wifi but this shouldn't be an issue unless you have a very large, old house.
If your dish and cabling are good then they can just change the LNB. You need a new wideband LNB for Q which can receive all transponder signals simultaneously, with only two cables carrying them to the box. You don't need a separate cable for each of the 12 tuners thankfully.
It'll work fine with VM - I'm using it with VM 200Mb. The main box can connect to your broadband either Wifi or Ethernet and the minis can then connect to the main box either via Ethernet or the separate Wifi network it generates for the purpose. You lose the ability of the minis to act as hotspots to extend your broadband Wifi coverage, that only works with Sky's broadband. I use my own router with VM and this also works fine, with everything on Ethernet rather than Wifi for reduced connection issues.
You can. Originally this was just tablets but now phones are supported too. The Sky Q app works in two "modes". If you in the house and it can connect to the main Q box, you can stream anything to it - live TV channels, recordings you've made, on-demand and so forth. If you're outside the home then it acts very similarly to Sky Go, allowing you to stream most channels from the Internet. You can also download recordings whilst in the home to watch when away from it but, due to licensing restrictions, not all recordings can be downloaded.
HTH
Last edited:
Soldato
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Very informative, Vertigo. Thanks.
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Some good information on HUKD regarding sky deals.... Clicky
Main jist is;
you have to cancel via phone on 03442 411 653 or online; before following these steps
how to get sky cheap after ringing up, cancelling and ignoring ALL offers given to you on the phone
1) click this link
2) copy and paste the following, delete the multiroom part if you don't currently have it..or leave it and see if they'll give you a multiroom install for half price
Hi, I've had a letter offering me 60% off, £50 account credit and half price multiroom if I rejoin sky, I'd like to accept this offer on a monthly rolling contract please
3) They usually say great I'll see about adding this for you, if they say the deal isn't available but we can give you 35% etc, just say no it's ok I'll keep my cancellation
4) End chat politely, taking note of the person you have talked to
5) click the link above again, copy and paste exactly the same again unless it's the same person, if it's the same person just end chat to avoid looking silly
6) repeat until you get the 60% off, £50 credit and half price multiroom
7) do not give up, do not accept less than 60% off, you have 31 days from cancellation notice to get them to add it before your sky will be deactivated so don't panic or accept anything less
Generally most people are getting 60% off their bills, rolling contracts and anything from 50-100£ bill credit.
It looks like when you take them with the 60% off deal, if you cancel multiroom and then ask to transfer to the Sky Q team you can then pay £12 a month more for Q.
May be worth you guys trying?
Mine is up on Monday so ill be doing it again
HTH
Main jist is;
you have to cancel via phone on 03442 411 653 or online; before following these steps
how to get sky cheap after ringing up, cancelling and ignoring ALL offers given to you on the phone
1) click this link
2) copy and paste the following, delete the multiroom part if you don't currently have it..or leave it and see if they'll give you a multiroom install for half price
Hi, I've had a letter offering me 60% off, £50 account credit and half price multiroom if I rejoin sky, I'd like to accept this offer on a monthly rolling contract please
3) They usually say great I'll see about adding this for you, if they say the deal isn't available but we can give you 35% etc, just say no it's ok I'll keep my cancellation
4) End chat politely, taking note of the person you have talked to
5) click the link above again, copy and paste exactly the same again unless it's the same person, if it's the same person just end chat to avoid looking silly
6) repeat until you get the 60% off, £50 credit and half price multiroom
7) do not give up, do not accept less than 60% off, you have 31 days from cancellation notice to get them to add it before your sky will be deactivated so don't panic or accept anything less
Generally most people are getting 60% off their bills, rolling contracts and anything from 50-100£ bill credit.
It looks like when you take them with the 60% off deal, if you cancel multiroom and then ask to transfer to the Sky Q team you can then pay £12 a month more for Q.
May be worth you guys trying?
Mine is up on Monday so ill be doing it again
HTH
Yeah sorry, new customer upgrade.