Oh no, not another one
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any improvement?
You force me into an update
These were batteries 10 and 11 in the saga. Solax support identified two as under performing. Bearing in mind they were replaced around 2 months ago with completely new ones.
The day after they were fitted they advised, all good. Based on what they consistently do, take the SOC, add the charging rate and calculate the supposed SOC.
But as ever, I have had to prove like 10 times now that the SOC is basically a lie. Its an estimate and at times its a completely nonsense one.
The only true test is a full charge or discharge cycle. 10-100 or 100-10
So the last 3 days I checked after install we had AC (grid) usage of 10.4kwh, 10.8kwh and 10.1kwh. Battery "addition" was 9.8kwh, 10.2kwh and 9.5kwh. efficiency was 94.1%, 94.4% and 94.2%
No way they are ever going to give usable 11kwh (I know this will suffer loses as well) if you cannot even send 11kwh to the batteries pre losses.
With that efficiency loss you need something like 11.6kwh from grid. And you should expect around 10.4kwh actual output.
Output is more of a pain to calculate but its around 9.5 from what I can see quickly.
I have given them until Friday when I will 1) advise trading standards I believe the product is sold in the UK with misleading data; and 2) complain to the RECC about the same.
Depending on that RECC decision I may need to go legal.
I am pretty certain that with 11 batteries now having been tried they have to accept there is an issue.
My proposal to them will be, choices of :
1) Replace the batteries at their cost with 3x the 5kwh ones (newly released) so that at least I can expect 11 usable based on expecting worst case similar performance.
2) I may be willing to contribute nominally to above on proof, if they meet listed specs, within say 2%.
3) Compensation of £1250 (expecting they would counter offer lower) in acceptance of at least 10% under performance of batteries and that this will cost me increasing amounts as the 10 year life ticks by.
4) A full refund and removal of system, making good all damages.