Hi there
Well really more praise for Jaguar service.
Dropped my car of yesterday for its Service, which they agreed to do at the fixed price of £349, even though they use the more expensive Castrol 0W-20 oil as its only approved oil and made specially for that specific engine. They also agreed a discount.
A new XF Sportbrake Portfolio AWD was loaned to me, nice car, proper cruiser, no sensation of speed or performance even though its a 250PS AWD, just felt slow in all honesty but for a cruising around, very comfortable.
Car was ready to collect some hours later, they were like were apologetic but we can get the discounted price to under £300 as your specific car also needs a transbox/gearbox oil change as what came out was quite dark and the oil is expensive, but we've done the parts, service at essentially cost so the total bill is £315 with the VAT.
I was like I will be honest before I learned about fixed price servicing I was expecting a £1000-£1500 service cost, seems the norm with cars of such ilk and performance, so was pleasantly surprised, even more so.
I will also comment the gearbox is more responsive in auto mode for sure, just more responsive than its already very responsive self so it was certainly due the oil change.
But also their attention to detail, they did not wash as requested, they pumped the tyres up, they filled the screen wash and they also did a thorough health report with zero issues, front tyres 6mm, rears 5mm, brake pads 40% worn.
So many only comment when things go bad, I just want to say the service I have received from Stratstone Hanley has been nothing short of fantastic and the pricing for a main dealer is absolutely superb, especially considering this is a car that is 110-140k new with options, yet the servicing is really nothing out the oridinary and comes just once a year or every 16,000 miles, though I add my own interim oil change also done by dealership which cost circa £150 by them, just for peace of mind.
But again, great service and very fair pricing.
This level of service, expertise and knowledge is what can keep you loyal and happy with a brand, yes that's the other surprising thing all the technicians really know their stuff, the older techs are super knowledgeable and the younger ones are true enthusiast. It is so pleasant compared to the shambles that was the Ford main dealer (Bristol Street), of course Ford in Congleton were also experts and professional.
Thanks Jaguar!