Supplements the debate/discussion thread
- Thread starter Freefaller
- Start date
Well i've been a loyal customer for 5 years (looking back at my email receipts), and never had an issue. Since the buyout i've had 2 cases of dire customer service.
Compensation. Doubt it unless I kick up a fuss. Didn't even get an apology last time.
I always say you really find out how good a company is when things go wrong.
getting everything in for the diet so I shouldn't have to buy anything until the competition now but still, hurt spending that much at once 
Soldato
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Ouch 
Gonna buy my pre workout stuff in a few days. Then protein in a couple of weeks..
Gonna buy my pre workout stuff in a few days. Then protein in a couple of weeks..
Soldato
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Cooking my own up because i'm penny pinching, but basing it off the basics of neurocore.
caffeine, creatine, beta alanine and l-citrulline.
for the same amount of servings as a £40 tub of neurocore its gonna cost me less than 20 quid
got some mini digital scales for xmas that weigh in 0.01gs
my mum was a bit curious what i needed them for 
caffeine, creatine, beta alanine and l-citrulline.
for the same amount of servings as a £40 tub of neurocore its gonna cost me less than 20 quid
got some mini digital scales for xmas that weigh in 0.01gs
my mum was a bit curious what i needed them for Can anyone recommend the best kind of Calcium supplements you can get? I pretty much haven't ingested any sort of calcium in god knows how long and it's starting to worry me a bit. Cracking joints etc.
Seems like i'm not the only one having issues
http://www.trustpilot.co.uk/review/myprotein.com
Enough unhappy people on there.
Can't believe myprotein send out the customer satisfaction survey before they send out the goods. Still not heard back from them, but been asked to review their service HAHA
http://www.trustpilot.co.uk/review/myprotein.com
Enough unhappy people on there.
Can't believe myprotein send out the customer satisfaction survey before they send out the goods. Still not heard back from them, but been asked to review their service HAHA
Soldato
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All companies have negative reviews though. That's less than 1/4 under 4 stars, hardly bad for a place that deals with such a huge volume of orders.
Look at ocuk on there, horrible reviews all round but i never had anything but perfect customer service in the past
I would say a 25% failure rate is pretty bad. Fact of the matter is i don't get any response from them unless i post something in full public view (facebook).
I have had orders with OcUK where things have gone wrong, but they have at least responded to my tickets.
I don't think it's a conincidence that i've been a customer for 5 years (next week) and and prior to the buyout i had 0 issues, since the buyout both orders i've made have had serious issues. Coming up to 10 working days delay between them.
Soldato
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I'll be ordering from them soon, I'll be making noise if they mess me about
Yeah i'm ordering in a few days aswell.
Soldato
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I guess you just need to tell them to give you a refund
Associate
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- 1 May 2010
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Can I ask did you dpd next day delivery? Seems the same has happened to me ordered tuesday with their next day delivery as this was after there 2pm cut off I expected order to be processed by Wednesday and delivered thursday. Today 1 of the two packages came (they split up the order).... My empty tub lol. Funnily enough the first tracking number showed up on Wednesday and i could see it however the second one has only just changed on dpd - this must mean they have just recieved it. could have done with receiving today however hmm to complain about reviving it 1 day late? I did pay for the extra service...
No i had Yodel. I know they have a lot of bad press, but my local depot seems to be pretty reliable.
It wasn't the courier company though. MP LOST my order. Apparently it had vanished from their system so i had to send them the confirmation email and they re-added it.
Associate
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Ah i see. Glad they have sorted yours out now though but is abit of a PITA. My problem is that they seemed to dispatch only one of my orders and send off the second when i chased it up! Never used them prior to the take over but they seem abit lax for what is essential just boxing up products...