T-Mobile HSPDA - 380KBPS?

Firstly make sure your phone is connecting via HSDPA not 3G. It'll have a little H in the corner. If it is, and you're still only getting 380KBPS and have tested in multiple locations (too rule out poor signal from one particular mast), then you need to get on to customer services.


Mine is still with T-mobile. Once it got to level 2 they were meant to contact me within 5 working days. It's now day 7, and still nothing. A customer service rep is chasing it up with me.
 
Thanks for the tips, will give them a call.
I've also got a tmobile PAYG sim with an internet booster and that gets full speed so will argue against that if they try to tell me its due to my location/cell tower.
 
I noticed the Desire doesnt swap to 3g when not in use but the Desire S does. annoyingly my desire s drops signal more often in low areas more than the desire. :( that tied in with orange is a nightmare for data useage. but it is nice when stood on a hill in cornwall and get 2mbps other than that its all over the shop and zero in my house.
 
Well, i feel i should post my experiences since i just have got my SGS2 on T-Mobile through a third party (Mobiles.co.uk).

As soon as i got it, i downloaded the speed test app and tested my internet with it. I had full signal of HSDPA and....you guessed it, 355kbps down and 80kbps up. I had to call up T-Mobile anyway because i want to transfer my number across from O2, so i thought i might just mention my internet speeds. The lady i spoke to insisted there was no difference in speed between the Web 'n' Walk (1GB package all non-TMobile direct customer are put on) and Web 'n' Walk+ (3GB package that T-Mobile direct customers are put on as standard), and that i was only the usage allowance that was difference. I told her that i had heard that the 1Gb package is the "slow" package with hundreds of people on the internet all getting 350kbps with this and the 3GB package was the faster one that T-mobile customers are put onto as standard. She dismissed this as internet rumour and reiterated that there were no differences in speed and that if i wanted Web 'n' Walk+ i would have to pay an extra £5pm. I of course knew this was rubbish. So i called them up again and this time i pressed "option 2" on 150 to talk to the internet department.

The guy i spoke to was extremely helpful. This time i didn't mention anything about hearing there was a difference in speeds between the two packages and let him investigate why i was getting such shoddy speeds - because it was likely he would insist there was no difference, just like the other lady and we'd go round in circles again.

He made changes on his a couple of times, and got me to re run the speedtest.net app to see if it had made differences, which it hadn't. I was near bursting at this point so i decided to give him a nudge in the right direction - i made up that my mum had a t-mobile phone which she bought directly and was on the 3GB package and she regularly downloaded at 1500-2000kbps, whereas myself and all my friends ALL get 350kbps and are on the 1GB package. He then said alright, let's try you on the 3gb package to see if it's that that's causing the issue.

Low and behold, it was.

Instantly started downloading at 1900kbps now i was on the Web 'n' Walk+. AND as an extra bonus, he had to take off my rubbish 1GB "internet booster" perk, which meant that i had a free perk to use on something else, so i chose unlimited text messages!

Bottom line - i am very impressed with T-Mobiles customers services so far. All have been polite, sounded enthusiastic and most importantly, have been very helpful.

BIG thumbs up to T-Mobile Customer Services. BIG thumbs down to T-Mobile UK for back handedly restricting peoples internet and then not even telling their own Customer Services about this little scam they have going.
 
Last edited:
Result !!

is there a internet package on tmobile, that will allow me to use skype or simillar voip program to make calls via hsdpa ???
I have Web 'n' Walk + (3gb ) and there is no way you can make a call via voip(skype) and I know it is tmobile blocking it.
 
Thanks for all the advice in here.
Just called, played dumb, said I couldn't understand the speed difference between my payg sim with internet boost ( fast ) and my contract sim with bolt on internet ( £10 p.month contract - slow ) He put me on hold then came back explaining on my contract I would only get 3G speeds but as he had just finished lunch and was in a good mood he enabled hsdpa speeds for me for free.

Result !
Very helpful bloke called John was who I spoke to ( went through option for internet help )
 
After reading this thread I phoned up 150. Talked to customer service asking for technical support.
I was transferred to a guy called Glen and he knew exactly what to do. He removed my internet booster and replaced it with unlimited text booster and gave me the fast internet add-on for free.

Speed went from 0.2Mbps to 1.2Mbps. Thanks Glen!
 
Yes that's me.

The twitter team took and interest and asked for further details. Since then they haven't bothered to get back in touch.

No response or even acknowledgement of my email from the executive office.
 
I bought mine directly from T-Mobile.

1915kbps with near enough full signal. Can't grumble at that, faster than my broadband runs at some of the time.
 
On going twitter conversation. Read from the bottom up.


Me on twitter
Yes exactly i joined before 30th September and took a £25pm contract. "the good news is that there's no fair use policy"
11 seconds ago Delete

TMobileUKhelp
Hi there, Please see here for the FUP for "internet on your phone" : http://cot.ag/bOhKyi Thanks


Me on twitter
Yet I expect HSDPA access. Nowhere is 3G only stated, nor is it an additional service on other networks. Plus as i said others have HSDPA
2 minutes ago Delete

TMobileUKhelp
Hi there, The Web'n'Plus booster is an additional service, the standard free "internet booster" provides 3G access only.
4 minutes ago


Me on twitter
###,on telephone number 0775#### is on the same contract as me, yet get 1.7Mbps data speeds. While mine were stuck at 0.35Mbps
2 minutes ago

Me on twitter
My plan has no FUP. Nowhere does it state in the contract that TMobile will limit HSDPA speeds to just 0.35Mbps.
3 minutes ago

TMobileUKhelp
Hi there, Web'n'Walk Plus is an additional service and as such removal of the service will impact your speeds and FUP on your plan. Thanks
7 minutes ago

Me on twitter
There's no reason I should pay extra to get HSDPA speeds that I should get anyway and that are standard across other networks
10 minutes ago

Me on twitter
Connected via HSDPA I ought to be achieving 1.7Mbps. I won't stand for anything else, when i others on the same contract receive that.
11 minutes ago

TMobileUKhelp
however I wont be able to guarantee the data speeds you'll receive with the free version will be the same as the paid version.
18 minutes ago

TMobileUKhelp
Hi Carl, I can see there are 2 different WnW+ features, one is free and the other is £5 per month. I can remove the chargeable booster
18 minutes ago

TMobileUKhelp
Hi Carl, We sent a direct message at about 6:20pm on the 10th? I will re-send the details. Thanks
19 minutes ago
 
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