I would take what "sales people" say with a pinch of salt.
Regardless of those stats, personally, I've seen more and more people jumping ship in the last year or so than ever before due to all the mentioned issues with PC gaming nowadays and the sad thing is, can you really blame people for doing it?
The manufacturers of hardware and retailers haven't helped matters at all either i.e. take the monitor market:
- no real progress other than higher resolution and faster refresh rate, the recently announced HDR FALD monitors is the first in a long time where IQ improvements are finally being pushed forward with (outside of the laughable prices) but it will be a long time until monitors match TV in terms of the performance/quality to price again, if ever....
- QC is non-existent and as a result due to all the returns for backlight bleed etc. issues, retailers/manufacturers decide to stick the prices up all round to cover any CCR restocking fees
And as a result of that retarded move (well for profit/business wise, not retarded, at least for short term....), even less people buy monitors.
PC gaming won't ever go away but I do think it is on the road to becoming an extreme enthusiast platform only.
I think that's a bit harsh on Gibbo. He's given us a lot of info that I suspect other companies wouldn't divulge. It's not just me saying that, it's been mentioned by others.
Re. monitors - if sales slow then it's up to the manufacturers to sort their product out.