The ASRock thread [support/feedback/etc]

flea-rider · 25 Mar 2017 at 13:37

ok heres a problem .. built it up yesterday ..fresh install of windows .. now can't get by windows loading screen even in safe mode ?
nothing is over clocked .. bios 1.4 ..
tried 1 stick of mem .. bla bla ..
any help ? or is there another thread for this .. ?

Yutang13 · 25 Mar 2017 at 13:56

flea-rider said:
ok heres a problem .. built it up yesterday ..fresh install of windows .. now can't get by windows loading screen even in safe mode ?
nothing is over clocked .. bios 1.4 ..
tried 1 stick of mem .. bla bla ..
any help ? or is there another thread for this .. ?

If you're getting a bsod what code?
Sounds like you can get into bios and you're on an old bios so try updating to 1.50 or 1.55 (beta):
http://www.asrock.com/mb/AMD/X370 Taichi/index.asp#BIOS
What speed is the memory trying to boot at? If it's not already put try putting it down to 2400 or so.

flea-rider · 25 Mar 2017 at 14:17

it does flash blue for 1/2 a sec then reboots so no code
set mem at 2400 ..

flea-rider · 25 Mar 2017 at 15:50

flea-rider said:
it does flash blue for 1/2 a sec then reboots so no code
set mem at 2400 ..

ok flashed to 1.5 .. same .. really thinking on sending the dam thing back ..
btw how do you get a usb mouse/keyboard to work or is it just ps2 ? while loading windows ? or using windows repair ?

HeX · 25 Mar 2017 at 18:01

flea-rider said:
btw how do you get a usb mouse/keyboard to work or is it just ps2 ? while loading windows ? or using windows repair ?

Look for something in BIOS regarding USB 'Legacy Mode' ro something similar to get USB devices working during windows install.

flea-rider · 25 Mar 2017 at 21:28

HeX said:
Look for something in BIOS regarding USB 'Legacy Mode' ro something similar to get USB devices working during windows install.

yep seems as tho they removed it ..
has it in the booklet . but not in the bios ..
but up to bios ver 1.6 ..

nkuk · 25 Mar 2017 at 21:35

flea-rider said:
ok flashed to 1.5 .. same .. really thinking on sending the dam thing back ..
btw how do you get a usb mouse/keyboard to work or is it just ps2 ? while loading windows ? or using windows repair ?

The issue is almost certainly that the kb and mouse are connected to a USB 3 port and Windows 7 by default doesn't support USB 3. There is a detailed Anandtech article that describes how to get it working: http://www.anandtech.com/show/11182/how-to-get-ryzen-working-on-windows-7-x64

Intel have a Windows 7 / USB 3 image creator tool for similar issues with their new chipsets and Windows 7: https://downloadcenter.intel.com/download/25476/Windows-7-USB-3-0-Creator-Utility. You should be OK using this.

I've got my board working great with Linux, I was going to add a Windows 7 partition just in case I need it so I'll need to do the same to get the USB3 drivers injected into the Windows 7 installer.

flea-rider · 26 Mar 2017 at 15:09

nkuk said:
The issue is almost certainly that the kb and mouse are connected to a USB 3 port and Windows 7 by default doesn't support USB 3. There is a detailed Anandtech article that describes how to get it working: http://www.anandtech.com/show/11182/how-to-get-ryzen-working-on-windows-7-x64

Intel have a Windows 7 / USB 3 image creator tool for similar issues with their new chipsets and Windows 7: https://downloadcenter.intel.com/download/25476/Windows-7-USB-3-0-Creator-Utility. You should be OK using this.

I've got my board working great with Linux, I was going to add a Windows 7 partition just in case I need it so I'll need to do the same to get the USB3 drivers injected into the Windows 7 installer.

ok you are now my hero .. everything working and updating .. thx

nkuk · 26 Mar 2017 at 18:46

flea-rider said:
ok you are now my hero .. everything working and updating .. thx

You're welcome mate

AsrockMB · 27 Mar 2017 at 13:09

It warms our hearts to see you solving problems amongst yourselves while we're busy elsewhere. We award an Internet Point to nkuk - thanks for your help.

flea-rider · 27 Mar 2017 at 16:48

AsrockMB said:
It warms our hearts to see you solving problems amongst yourselves while we're busy elsewhere. We award an Internet Point to nkuk - thanks for your help.

so why did you take out legacy usb ?

Trender · 27 Mar 2017 at 17:29

idk if get the X370 Killer or the Gigabyte Gaming 3 (i know this is the asrock thread, but looks the more active hahah) because looking at RyMem http://rymem.vraith.com/detailed_ram/715 the ASRock Im getting is among the slowers on RAM speed and OC, any insight guys?

Furbs · 27 Mar 2017 at 18:11

Any updates on stock for the professional gaming x370? End of the month was quoted for taichi and the other x370 board?

Really getting to the point when i need to get my system sorted and if it is not this week then i need to switch.

ots3go · 28 Mar 2017 at 13:33

Furbs said:
Any updates on stock for the professional gaming x370? End of the month was quoted for taichi and the other x370 board?

Really getting to the point when i need to get my system sorted and if it is not this week then i need to switch.

No BIOS update for some time is also concerning: http://www.asrock.com/MB/AMD/Fatal1ty X370 Gaming K4/index.asp#BIOS

Especially when there's not been a new none-beta BIOS since the start of the month.

rolypolyman · 28 Mar 2017 at 13:59

Well I'm waiting until Friday and if still a no show then I will have to try elsewhere.

AsrockMB · 28 Mar 2017 at 14:58

flea-rider said:
so why did you take out legacy usb ?

Checking with the guys who has the info.

Furbs said:
Any updates on stock for the professional gaming x370? End of the month was quoted for taichi and the other x370 board?

Really getting to the point when i need to get my system sorted and if it is not this week then i need to switch.

End of the month is all we're told by the sales staff as well. No specifics, but all models should see some availability.

Trender · 28 Mar 2017 at 15:01

AsrockMB said:
Checking with the guys who has the info.

End of the month is all we're told by the sales staff as well. No specifics, but all models should see some availability.

Also any info on BIOS updates? My RAMs can't go above 2933 on Killer X370, and its gets 3200 on my friends tomahawk with bios betas from msi

csutcliff · 28 Mar 2017 at 16:19

Trender said:
Also any info on BIOS updates? My RAMs can't go above 2933 on Killer X370, and its gets 3200 on my friends tomahawk with bios betas from msi

1.60 came out today for the Professional Gaming, but it's not a BETA now so the latest under that section is still 1.55, confused me for a minute! I'm guessing others will follow shortly?

Trender · 28 Mar 2017 at 16:21

csutcliff said:
1.60 came out today for the Professional Gaming, but it's not a BETA now so the latest under that section is still 1.55, confused me for a minute! I'm guessing others will follow shortly?

The 1.60 is from March 7 mate

csutcliff · 28 Mar 2017 at 16:23

Trender said:
The 1.60 is from March 7 mate

asrock.com said:
1.60 - 3/28/2017

Not for the pro-gaming. We've been on the 1.5x for most of March. All the boards are on different version numbers, some are on 2.20 already.

I know this doesn't help specifically for your model I was just saying that they have been pushing out updates for a number of models today so yours could be seeing an update soon?