Soldato
Asus should really just give everyone that has the TN model the option of going over to the IPS model as the issues with this model are horrendous and the most problematic monitor I have ever owned.
The Asus ROG SWIFT PG278Q – a 27” 1400p 144Hz Monitor with G-SYNC
- Thread starter whyscotty
- Start date
Asus should really just give everyone that has the TN model the option of going over to the IPS model as the issues with this model are horrendous and the most problematic monitor I have ever owned.
Associate
If it's anything like my experience then yes it will be an issue
I logged my RMA on the 31st of August, a couple of days ago they sent me a second replacement monitor I had to refuse but still now power pack. Now the main service centre is just fobbing me off with the "RMA Centre" number to ring to ask them for a power pack instead. 
If it's anything like my experience then yes it will be an issue
I'll be monitoring my RMA like a hawk (new psu required). Gave them a call yesterday in response to their automated email suggesting a full panel replacement will be booked in. He assured me it'd just be a psu that would be sent out and he'd contact the RMA team instructing them to do so. Will see what happens and I'll post my experience here. I'll be sure to name and shame them where I can if it all goes wrong
Associate
I'll be monitoring my RMA like a hawk (new psu required). Gave them a call yesterday in response to their automated email suggesting a full panel replacement will be booked in. He assured me it'd just be a psu that would be sent out and he'd contact the RMA team instructing them to do so. Will see what happens and I'll post my experience here. I'll be sure to name and shame them where I can if it all goes wrong
Exactly the same as what they told me after I also followed up with a phone call querying the automated e-mail
Will be interesting to see if they manage to get yours right!
Exactly the same as what they told me after I also followed up with a phone call querying the automated e-mail
Will be interesting to see if they manage to get yours right!
Ha! I'm not holding my hopes up. I'm going to follow up with another phone call later today as they said I'd receive a response within the next 24 hours (called at 4pm yesterday). Don't want to give them any excuses.
Associate
Just rang the "RMA Department". It's the same people I spoke to in the first place when logging my original RMA :/
They assure me it's again been escalated to "second line", but when I tried to express just how disappointed I am in the service they offered they just dont seem to care. He even cut me off mid flow simply to give me my reference number.
I'll definitely be thinking twice before touching anything ASUS again.
They assure me it's again been escalated to "second line", but when I tried to express just how disappointed I am in the service they offered they just dont seem to care. He even cut me off mid flow simply to give me my reference number.
I'll definitely be thinking twice before touching anything ASUS again.
Soldato
Go Dell next time, Better quality all round.
Soldato
Indeed, I normally stick with Dell Ultrasharps and have never had a problem but I've gone through 7, Yes 7 Swifts, I have never had so many problems with a monitor and I'm sick of Asus reps saying "Oh it's an isolated incident", Total BS, Nothing isolated about it, It' simply a case of Asus cheaping out on the panel and using some dirt cheap thing from AU Optronics.
Associate
Yep, before this I had a dell 2407-HC as my main and an E248WFP as my secondary. I gave the E248 to my mum and the 2407-HC is now my secondary screen. That's got to be knocking on for being 8 years old now and last time I checked the service menu it was in the 12,000 hours of use area, it's still going strong as well!
Unfortunately when I was buying Dell didn't make anything comparable
For all of you in need of a power adapter replacement, do what I did and buy that 3rd party one I linked a couple of pages back.
Spend the 16 quid save yourself's a lot of hassle!
If that doesn't work then you and the Swift, where probably never meant to be...
Spend the 16 quid save yourself's a lot of hassle!
If that doesn't work then you and the Swift, where probably never meant to be...
The problem is people shouldn't have to do that especially for a monitor less than 1-2 years old that originally cost £750/800 when first released and still costs a fair bit even now @ £600. Also, asus and retailers always make a big song and dance about the asus/monitor comprising on nothing and being a premium monitor etc.
Soldato
Dice - You not giving the PG279Q a whirl?
They are very very nice
If Asus want to swap my PG278Q for it then yes otherwise I'd rather extract my liver with a rusty spoon.
Soldato
So that's a no then
My new Swift will go wrong again it's unavoidable, I'll ask Asus if it can be swapped over to the IPS version if I pay the difference or something but no way in hell am I forking out that much money for Asus again, Been burned too many times.
Just watched mine go wrong before my eyes
RMA time :S
Knew I shouldn't have given Asus another chance.
Man that sucks, is this your first RMA and is the text fuzzy on other frequencies like others?
At this rate I'm losing track of the number of returns on Asus GSync monitors (saying Asus as they are a popular choice).
Was anyone keeping count or does OCUK have stats to hand? Is it worrying enough not to stock them until they/therefore us get reassurance over QA?
I switch on GSync for only when I game then turn it off to try my best to avoid this kicking in. Down to back luck if the power adapter goes, I keep that tiny thing on my desk behind my monitor where it's cooler. Purely a placebo but we all have our sporting rituals!