@LackyT
I think I posted a few pages ago, but I wont be getting my original account back. They appeal got overturned and once that happens there is nothing more Ubisoft can do about it. They also don't give information on the ban.
The only thing I can think of is that scripthooking cinetools has triggered something but they will never confirm it.
Best way to contact them is via phone, chat is useless and the comments on tickets takes too long.
Thanks for the update dude. From what I've heard, you need to get lucky and speak to someone at Massive, Ubi are completely useless. Yours was a perma ban then? He's only on a 14 day, but still its the principle of getting banned based on bad reports, for just playing the game.