Well, I spoke to an online GP (through private health insurance via work) last week about an eye infection. She picked up on some mental health issues worth an assessment and asked to follow up. In the end she gave me a referral to a psychiatrist for a general assessment and maybe adult ADHD diagnosis. Boy did I get my hopes up of getting somewhere, after feeling listened to like that.
Passed the referral letter to the insurer and they said I have an exclusion on "any investigations and treatment related to psychiatric troubles". I mentioned depression in my original paperwork, though I've never been diagnosed with anything.
So there we go, brick wall. They also refused to cover my referral to an ophthalmologist for further assessment of the eye infection as "A GP should treat this in a primary care setting".
In my experience it's impossible to get a GP appointment, even pre-covid. That was the entire reason I opted for the healthcare scheme!
I feel worse than if I had never spoken to anyone. Proper kick in the teeth.
Hello ! if this is really a problem for you now, can you try to find a doctor online?