Deleted member 209350
D
Deleted member 209350
Is the HDR issue only when gaming?
I assume watching HDR content still works fine (and looks great might I add)
I assume watching HDR content still works fine (and looks great might I add)
The new Samsung Odyssey G9 Mini Led
- Thread starter jaybee
- Start date
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Guys on another forum that received it basically saying the monitor is broken/terrible in HDR until Samsung sends out a new firmware. The question is, will that happen before the return period is up, if ever?
Sorry to read of you guys having issues with the new one. Unacceptable really. I think we would have all rather waited an extra few months to have it more polished. My original G9 (a later batch) has been absolutely perfect so far. I've owned it for a few months. Perhaps later batches and firmware will unlock the new G9's potential as well.
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Sadly I'll be returning my NeoG9 next week. There's just too many issues for the asking price especially the HDR/FALD implementation. The final straw for me was the popping has gotten a lot more frequent lately.
I've had the AW38 delivered and much happier with it despite the not so good HDR, but I find it's a much easier monitor to work on especially for my work.
I've had the AW38 delivered and much happier with it despite the not so good HDR, but I find it's a much easier monitor to work on especially for my work.
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- Joined
- 10 Dec 2020
- Posts
- 335
Is there a recording of the popping on the web somewhere? Either mine doesn't do it or I've gone deaf. It would be a strange deafness though because I can still hear the wife...
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To be honest I’ve not heard any popping on mine. If it the sounds like my old g9 it used to make a popping/cracking type sound. I’m still sending mine back though. But for a replacement. Mines got severe back light bleed. What’s the betting they send me out a returned panel.
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I'll see if I could record mine, it's the thermal expansion of the plastic casing. It sounds just like my previous G9 but in different places. I don't mind the occasional pop but it goes on for a good hour or two which does my head in. There's been talks that it would eventually go away but I'm not taking chances here, well not for £1850. I'm not going to wait 6 months or more to see if it goes away.
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Shameful that Samsung allowed existing OG issues to be carried into the Neo. Such a shame, really wanted one but no chance with all the reported issues. Ho hum, search continues……
Caporegime
- Joined
- 18 Oct 2002
- Posts
- 29,858
Yup, they're going to get nothing but a bad name on their premium monitors if they're not careful.
A new firmware appears to be available. 1006.1 out today.... but the download link currently isn't working.
https://www.samsung.com/ae/support/model/LS49AG950NMXUE/
https://www.samsung.com/ae/support/model/LS49AG950NMXUE/
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Thanks for the heads up.
Deleted member 209350
D
Deleted member 209350
Any info on what the update does?
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They never give us release notes on any firmware updates they release
No idea. No details that I can see.
Deleted member 209350
D
Deleted member 209350
well... Isnt that useful. I need to know because im in need of a monitor, so this firmware update is pretty make or break
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Yeah it’s pretty pathetic. It’s the same across most of there products. At a guess I would say all it fixes is vrr switching off when the monitor turns off.
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Looks like the box isn't up to the worst Fedex can throw at it:
Split began EXACTLY in the middle top.
I guess it's a good thing I have a second being delivered today lol.
Split began EXACTLY in the middle top.
I guess it's a good thing I have a second being delivered today lol.
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I have asked Samsung for a replacement as mine has terrible backlight bleed. They also agreed the screen is faulty. Here’s the response I’ve just received from them after a week of back and forth.
“I understand that you are requesting replacement for your 49" Odyssey Neo G9 DQHD Quantum Mini-LED Gaming Monitor.
Please know that upon checking our system the item will be out of stock for the rest 4 weeks. Please know that we can process return for your monitor however, please be aware that if there is no available unit for replacement of your item, we will be needing to collect the Portable SSD T7 USB 3.2 1TB as well for us to process refund instead of replacement.”
Unbelievable. I’m now going to be without a monitor as I sold my old g9. Unless of course I buy something else.
“I understand that you are requesting replacement for your 49" Odyssey Neo G9 DQHD Quantum Mini-LED Gaming Monitor.
Please know that upon checking our system the item will be out of stock for the rest 4 weeks. Please know that we can process return for your monitor however, please be aware that if there is no available unit for replacement of your item, we will be needing to collect the Portable SSD T7 USB 3.2 1TB as well for us to process refund instead of replacement.”
Unbelievable. I’m now going to be without a monitor as I sold my old g9. Unless of course I buy something else.
Associate
TWO CRACKED NEO G9's. UNBELIEVABLE.
Both came from the same warehouse in Dallas Texas area. One shipped via Fedex (BestBuy order) and one shipped by UPS (Samsung order). Second box had less visible disruption.
The cracks were IDENTICAL, branching out from the top into four "legs". Definitely a manufacturing problem. Either they are cracking when they are putting them in the boxes after checking them off the assembly line, or the way they were stacked on pallets at the warehouse putting to much pressure on them is my guess. Interestingly, this is the first monitor I've ever seen made in Vietnam.
I'm done with the Neo G9, it's way too fragile. I highly doubt it was going to replace my PG32UQX, but I still wanted to try it out. Having received and tested over 100+ monitors in the last two decades, without a single crack, having two back to back is beyond just "random" chance.
Both came from the same warehouse in Dallas Texas area. One shipped via Fedex (BestBuy order) and one shipped by UPS (Samsung order). Second box had less visible disruption.
The cracks were IDENTICAL, branching out from the top into four "legs". Definitely a manufacturing problem. Either they are cracking when they are putting them in the boxes after checking them off the assembly line, or the way they were stacked on pallets at the warehouse putting to much pressure on them is my guess. Interestingly, this is the first monitor I've ever seen made in Vietnam.
I'm done with the Neo G9, it's way too fragile. I highly doubt it was going to replace my PG32UQX, but I still wanted to try it out. Having received and tested over 100+ monitors in the last two decades, without a single crack, having two back to back is beyond just "random" chance.