*** The official HTC One S thread ***

Had a nice proper play with the n4 today and I still absolutely love it! The one that she got has a great screen in terms of colours, viewing angles and the black levels looked pretty good for a LCD screen.

I could swap my 1S for it as she prefers it and the size etc. just one problem though, not sure how the reception would be for her so wouldn't want to give her a phone where she would have signal problems especially since she lives in the country side :p Suppose could always just do a test run for a few days and see.....

And still not 100% if I would want too myself due to camera overall (not just quality but features, mainly slow motion recording, if only there was an app!)
 
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I brought Camera Fix zoom which is a more fully featured camera app and now have the option of either app, this also allows manual iso settings. Is there anything you would like me to look for in it for you? Also I now have another one s to mess around with and a absolute nightmare story about HTC service which I will post later.
 
Thanks :)

But I already have that app as well :p

I am not too bothered about the filter effects like vignette etc. as you can apply them easily via other camera/gallery apps, although there are a few nice effects that you can't get in other apps Iirc, depth of field for example?

Do you notice an improvement in photo and video quality with 3rd party camera apps?

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if only the camera was as good overall as the S, I would have no problems swapping for this. As much as I like sense, I could live with stock android, what it lacks in, in terms of unified feel and features (which can be covered with 3rd party apps mostly), it makes up for with the stock android theme, whilst the material used i.e. perceived quality isn't quite as good (imo), the nexus 4 is certainly very good still and design is very nice, especially the front.

I really just want a bigger/wider screen and extra res. for sharpness and screen real estate plus 2GB RAM is a nice bonus.
 
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Given up on HTC, just trying to get an email address so I can vent in an email and tell them they've lost a customer for life. Getting rid of the 1S too, even though it's a nice phone. 2nd S3 might be a good shout or the new xperia SP even.

My letter of complaint if anyone cba to read it:

Re: HTC poor customer service experience

I purchased a HTC One S as part of a contract June 2012. The build quality and design of the handset was impressive with it being slim and nice to hold.

The first problem I encountered was the MAO casing chipping but as I had just purchased the head set I was able to get the retail store to replace it with a new one.

After a few more months I had the same problem with MAO case chipping on the edges. At this point I had to contact HTC directly in order to get the case replaced, this was a quick experience as there was an approx. term around time of 4 business days.
I was then happy with the phone for another few months when I started having problems with the data connection failing whenever it was in HSPA mode. I sent a request to get it looked at on approx. 5th March 2013, ticket number: XXXXXXXXXX.

The person handling the ticket sent me a list of instructions to try out in order to test out the device myself. When this didn’t work I requested for the device to be sent for repair. The CS rep informed me that the device would be collected the next day between 12 -7.

As I had previously sent my One S for repair I realised that I needed the CS rep to send me the shipping label and also the extra form that I needed to fill in. Since the rep did not send me any documents of this nature I had to ring HTC up direct and request the forms. Upon receiving the Tick sheet via email I noticed that the CS rep had some information on my address missing and also the problem description box listed “No netwrok”. Note that this description was incorrect in regards to the problem that I had described and also the spelling mistake.

After again ringing HTC I got the new CS rep to fill in the correct details so I was ready with the deliver label and the Tick sheet. The handset was scheduled to be picked up on Thursday 7th March 2013 but I received a phone call at 4PM stating the UPS driver had broken down and would have to collect it the next day on Friday.

I received the phone back on Thursday 13th March 2013 during work and quick checked to see if the no data problem was still present, discovering that it was still present I rang HTC back in order to sort this out. I then noticed that there was a crack in the screen that was not very visible when viewing the device head on, but when looking at it from an angle.
At this point I raised a ticket to address this and was informed that Luke, a Technical Support Agent for the HTC Written Team, would handle the ticket (XXXXXXXXXX). At this point I ask about timelines for the issue to be resolved as I was traveling out of the country from 19th – 24th March 2013. On 15th March 2013 I proceed to attach photos of the cracked screen and the packaging, which I assume is inadequate due to the device have lots of space to move around in.

On 19th March 2013 Luke responses stating that he will get in touch when he receives any information from the relevant parties.
While abroad, on Friday 22nd March 2013, I receive a phone call from a work colleague who states that UPS are there to pick up a parcel. Since I have had no response from HTC about any such pick up I just assume it’s a mistake and reply on the ticket to Luke asking for an update.
Luke replies the next day informing me that UPS would now like to inspect the device and packaging themselves and they would attempt this 3 times. On reading this I’m not impressed by the incompetence of on the CS rep as I had previously stated that I was out of the country and also I did not receive any sort of notice that UPS would be picking up the device.
As I am very annoyed at this point I do a quick search about making a complaint and come across this BBC watch dog article and other websites about HTC’s poor CS service:

http://www.bbc.co.uk/blogs/watchdog/2011/10/htc_phones.html
http://www.htcforums.com/general-discussion/9810-appalling-customer-service-htc-uk.html
https://www.facebook.com/pages/HTC-Repair-Complaint/119309824818377

Upon reading the complaints on the Facebook HTC Repair Complaint and how some people go back and forth with CS reps for months, I decide to wash my hands of HTC and sell my HTC One S that I did actually enjoy using.
I hope that this letter reaches the appropriate HTC employees who are able to do something with their Customer Service but you have lost a customer in myself.

I have forwarded this to BBC watchdog, GSMArena, The Verge, Engadget and other technology websites in order to highlight the poor customer service I have received.
It is a pity I have been put off HTC as I do admire the design and build quality of its products. Unfortunately aftercare is equally important and spending so much on a device, a decent aftercare service should be expected.
Yours sincerely,
xxxxxx
Click to expand...
 
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Will be interesting to see if they reply and what they say if they do.

One guy who had problems with getting his phone back and had terrible service in here did the same as you more or less and in the end HTC give him a one X.

Could get a htc one! :D


Brian Klug's (Senior Smartphone Editor for @AnandTech) thoughts on the S ;)

https://twitter.com/nerdtalker/status/316757065383153664

I liked the One S as the One S, One S was like my favorite phone of 2012 (all metal, thin, unique design, good cam+SoC, etc)
Click to expand...

Display was awesome I thought, the One S was objectively the best tuned SAMOLED to date, better than Samsung (their panel too)
Click to expand...

yeah, I mean it was qHD, still though that IMO was the best phone of 2012, I’m serious, I miss it, I want an improved One S
Click to expand...
 
Nexus18 said:
Will be interesting to see if they reply and what they say if they do.

One guy who had problems with getting his phone back and had terrible service in here did the same as you more or less and in the end HTC give him a one X.

Could get a htc one! :D


Brian Klug's (Senior Smartphone Editor for @AnandTech) thoughts on the S ;)

https://twitter.com/nerdtalker/status/316757065383153664
Click to expand...

those quotes are spot on, only things to improve it would be screen res, maybe NFC, LTE and more memory. The design is so nice.
 
Indeed, I wish htc would bring out a true upgrade to the S, I would be all over it if it had:

- slightly bigger screen, mainly the width (as the height is fine), I would like increased to 4.5-4.7"
- could quite happily live with 720P if the screen isn't much bigger, SLCD 3 (mainly due to it being "very" power efficient)
- 2GB RAM (happy with dual core krait)
- same back design as the one, loose the plastic parts
- less bezel at the top, could easily remove the htc logo on the front and extend the screen in height without increasing the actual height dimension of the phone
- 2100mAh+ battery (should be able to fit it in easily without extending the dimensions since the X+ battery fits fine)
- ultrapixel camera (although could happily live with the current camera but just get them to include the other things like OIS, improved dedicated image chip etc.)

*drool*

Whilst I love the front speakers of the one and the usefulness of them, I rather have the one S design any day.

Storage not a problem for me personally.
 
Sent an email to the Global Director of Consumer and Product PR at HTC, and actually got a reply back in 20 minutes. She did ask how she could change my mind about not getting another HTC, but since it's been going on for weeks and I've not sold my 1S, there's not much they can do now.

Just hope the CS process gets sorted in case any of you guys have problems.
 
^ Good luck!

I'd keep the 4.3" screen size and reduce the overall footprint to around 125mm x 61mm x 8mm.
Go straight to a 2.5GHz dual core Krait/cortex A15 at 2Ghz and 64GB storage (no faffing around with 6 month product refreshes HTC, or quad designs)
Drop the soft wide angle lens for a super sharp f1.4 40mm, keep the 4MP sensor size (maybe bigger) but use the latest Sony stacked design.

...and what ever Nexus said. :p

8596530016_0ff188d1b1.jpg

(nickel plated metal or high end composite unibody)
 
HTC's customer support and repair centre is absolutely awful. I'll give the poster above that.

I too have dealt with Luke assuming he's the same guy still sat there undoubtedly with his ear on fire every single day of his working week.

I found him quite helpful but in the end I sold the Sensation they sent me as a courtesy upgrade as the signal was absolutely dire on it.
 
I'm keeping my One S until a successor is available.

Surely there's still a market for us small handed men who don't like bricks in their pockets. I just want a 4.3" 720p HTC android phone :)
 
So for the past 2 weeks i've been couch surfing and using my phone as my one and only device, aka a PC replacement.

Few issues:

Touch screen becomes less or even unresponsive on certain areas occasionally. Usually it's right on the ****ing space bar in swift key. Have to press at the very edge of it to eek a space out. Not fun!

For some reason when i'm texting i feel the phone do a double vibrate as if 2 buttons have been pressed and google search appears :confused: This happens quite a lot while texting.. No idea what's going on. I guess i could disable google search or something but i use it a lot so that's not ideal.

A few apps have started hanging occasionally or even locking up my phone completely and requiring a restart. Facebook, train tickets and a couple of others i can't remember.

Battery life when signal is low? ****ing awful. Went from about 60% to dead in like 20 mins one day while i was on the very edge of a mobile internet connection and with 1 bar signal. Not cool.


Overall it held up well to being used for about 6+ hours a night (on charge for some of course) and i have no plans to change. Got my PC back now so all is well.
 
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Spent a good while backing up all my files, listing the programs i was actually going to reinstall etc etc and then of course i forgot to back up my SMS and some contacts.. Balls.

Oh well phone feels pretty snappy now :)
 
Skillmister said:
Yeah i'm going to factory reset this weekend while i'm home. Was a bit scared to do it while it was all i had to get by :p
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Did you unlock your phone?

My One S has now become unusable in most locations due to the constant home screen helicoptering issue whenever it switches to G rather than H.

I want to update the phone software but because I unlocked it the system update just fails.

Anyone been through the process of relocking the One S and doing a factory reset. I've had a look on the xda-developers forum but they all seem to speak another language :o
 
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