Hello Martin,
Apologies for the slight delay in getting in touch, your case was escalated to me this morning. Apologies for the frustration you have experienced so far.
I understand that you have a gap issue with your HTC One? There have been isolated reports of gap issues on the HTC One. Are you able to explain where the issue is?
You have a couple of options:
• Firstly, we are advising customers to return the device to their original retailer. The reason for this, is they are the ones who actually have stock of the device. Due to demand we are experiencing some stock shortages. If you cannot return the device to your original retailer, or have tried and they have refused please let me know and I can help you with that.
1. Secondly, we can accept the device back from you are rectify the issue, but that would mean that you are without your device, and we understand how frustrating that can be. A swap out at the retailer would mean you aren’t left without a device.
HTC are committed to ensuring you have the best possible experience with your HTC One and will help you to resolve this situation,
Any questions or queries, please don’t hesitate to ask,
Kind regards,
Richard Willis
Digital Customer Communications Manager EMEA, Global Digital Customer Comms