I Dont know why you are getting so angry at Sony and MS its not like they are doing this on purpose.
If it was the first time I'd have no justification to gripe. But its not - Holidays and off-peak times are NOT good times for outages (I don't care if its maintenance or hackers - they should invest some of that subscription we all pay (which amounts to millions) to minimising outages - ever heard of continuity in a business?))
So far Q3 + Q4 this year we've suffered 3-4 outages due to silly maintenance or whatever when we want to game. My time is what I value most, when I have some spare time I want to be able to use the actual services I pay for during that time- not be sat here waiting for someone to finally pull their finger out.
Its appalling that an organisation of Sony's stature has no backup or business continuity plans which they can invoke - All they show is that they don't give a poo about us, just our money and themselves.
I bet no offer of a refund will be offered - any other service provider would give that, instead Sony will offer neither an apology nor compensation. Probably some stupid game from about 2 years ago worth about 1.99 (back then) that I will never want.
Every other organisation manages to recover from DDOS attacks within hours - 3 days later we will still be sat here wondering what the hell is going on and why our expensive toys have been reduced to paperweights.
/rant over - deep breath lol