I'm getting absolutely sick to death of working with incompetent Indians, especially those that seemingly live on a roundabout in the middle of Bangalore.
Hear me out...
It winds me up that we accept this as ok. We pay obscene amounts of money to our partner for this "service". Yet normal employees of our company have to pass aptitude tests, have multiple interviews etc. The vetting is high, as it should be.
I guess I miss working with like minded Brits. Being a white-British male in my IT dept puts me very much in a minority group. Never had this in any other role. I realise I can't really say this in 2024 and the police will be in touch shortly no doubt.
"Do the needful." is a phrase that I despise when simply a forwarded email arrives with it. Quite often they don't know who they've just sent that to.. I understand there's a top down culture - however I'm the client!
I've worked with a very wide range of devs from India and Pakistan. In a wide number of roles and even with the partner in Pakistan providing software for a secure environment (following cybersecurity reviews etc).
You can find good developers - typically you'll find a considerable time invested in a location like Pune to bring in graduates etc. There is still a top down mentality but the teams worked and took ownership (with women and men doing equal roles). One of the key things is contractually being very strong on ensuring competent staff aren't cycled out two weeks after winning the contract.
The worst - I literally had to write a specification that would have been faster developing it myself. Then when asked if what was delivered was correct, knowing the answer already, I was told yes. I know the cultural point here but this took the biscuit.
The most recent - was a Indian consultancy that sounds like they are short potatoes, where everything was written down for them to follow manually and then they wondered why we moved away from their 1970s approach that didn't work and destabilised the customer experience. If you wanted a frozen IT organisation and protective behaviour that bordered on criminal - then these folks are bang on the money.. to add insult to injury, it was cheaper hiring a third party consultancy in the UK than the quotes we had through.
However I've also worked with a number of UK companies that can be as bad, so it all depends.
If I do need a partnership, I'm a strong believer of a core FTE team with a third party and that the FTE feedback directly feeds into continuation - this prevents the partner from causing problems then blaming the FTE. They're all adults.