Those who shout abuse at retail workers

Its just part of the general decline in standards of behaviour no-one has manners or respect for anyone else anymore. When I was a kid it was behave yourself be respectful don't disturb other people now its just make as much noise as you like and don't pay any attention to anything or anyone else.
 
1664kronenbourg said:
I tell you what's rude-
Once I was helping a customer and another customer, that she should take priority because she was a regular. I told her that there was a queueu. Some of the sustomers I had t deal with at NETTO were only really there to waste everybody elses time like a woman who had to be told three times that some appple and elderberry water was non-alcoholuic. I had to go somewehere else and she followed me there and asked another colleague the same question so I told him that she was just wasting time.
Just why do some customers, despite being told numerous times where something is or or much it costs insist on following you around the shop?

Back on topic:-
Once, I was one end at the aisle and a customer at the far end shouted at me-
OI, YOU GET ON THE TILL this was the same one who DEMANDED OI, YOU GIVE ME A POUND FOR THE TROLLEY for HER trolley while I was sorting the trolleys outside out becuase some idiot put one on the other side of the barrier.
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Can you write that again? Using English?
 
1664kronenbourg said:
They also know they can just leave baskets of shopping or some of it by the till and just leave the shop, or tell the staff to put it back for them then leave the shop with THEIR shopping on or by the till.
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You need a new job pal, retail clearly doesn't agree with you.
 
I worked in retail for 4 years in my younger days. Perhaps the problem is not just with the customers...

I can't help but compare the staff I come across to myself when I was in that role. Every day I see staff in stores who should not be given the light of day by a company that is even remotely interested in delivering good customer service. Some of the most uninterested, unwilling to help, zero-personality people I've ever met. I get that sometimes people have bad days but it's more than that. I have customer experiences every day that I would never have dreamt of delivering as a store rep - the quality, or lack thereof, is shocking.
 
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EdGey said:
I worked in retail for 4 years in my younger days. Perhaps the problem is not just with the customers...

I can't help but compare the staff I come across to myself when I was in that role. Every day I see staff in stores who should not be given the light of day by a company that is even remotely interested in delivering good customer service. Some of the most uninsterested, unwilling to help, zero personality people I've ever met. I get that sometimes people have bad days but it's more than that. I have customer experiences every day that I would never have dreamt of delivering as a store rep - the quality, or lack thereof, is shocking.
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Probably bitterness and frustration that their degree has failed to unleash the promised land of milk, honey and wild riches.


  • SURF SCIENCE AND TECHNOLOGY (FDSC) Where can you study it? ...
  • EDUCATION STUDIES (BA) Where can you study it? ...
  • HOROLOGY (BA) Where can you study it? ...
  • CONSUMER BEHAVIOUR (MA) ...(they didn't expect to be learning it first hand in the corner shop...)
  • OPTIMISING COLLECTIVE INTELLIGENCE (MA) ...
  • CITIES (MA) ...
  • PSYCHOLOGY OF FASHION (BA)
 
It’s also customers that accuse us of “always moving stuff” that are annoying. The layout has been the same for at least 5 years. Sometimes we move things a shelf up/down to accommodate new lines.
 
cheesefest said:
It’s also customers that accuse us of “always moving stuff” that are annoying. The layout has been the same for at least 5 years. Sometimes we move things a shelf up/down to accommodate new lines.
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Depending on what area of retail you work in, I find it difficult to believe merchandising team haven't moved anything around for 5 years :cry:
 
cheesefest said:
It’s also customers that accuse us of “always moving stuff” that are annoying. The layout has been the same for at least 5 years. Sometimes we move things a shelf up/down to accommodate new lines.
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5 years? Where do you work, you aren't Hungarian and working in Arkwright's shop are you? ;)

Edit: Was the assistant supposed to be Hungarian, or have I got that mixed up...? Anyway, get that till fixed!
 
EdGey said:
Every day I see staff in stores who should not be given the light of day by a company that is even remotely interested in delivering good customer service. Some of the most uninterested, unwilling to help, zero-personality people I've ever met. I get that sometimes people have bad days but it's more than that. I have customer experiences every day that I would never have dreamt of delivering as a store rep - the quality, or lack thereof, is shocking.
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You're talking about PCWorld and Curry's staff aren't you :)
Let's tell them what they want to hear or fill them full of BS.

One of my best mates started off at the Stoke PC World as a security guard, he quickly moved up to a store Manager and didn't even own a computer :)
He said he just bluffed his way through it, made sure he sold anti-virus when he didn't need to and when a job came at a Harley Davidson store/garage he left.
 
Jimbeam3678 said:
Depending on what area of retail you work in, I find it difficult to believe merchandising team haven't moved anything around for 5 years :cry:
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What I meant is eggs, sugar and baked beans have been down the same aisle for 5 years, but obviously have moved within the aisles
 
SexyGreyFox said:
You're talking about PCWorld and Curry's staff aren't you :)
Let's tell them what they want to hear or fill them full of BS.
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I got good service and a strong reccomndation for the alternative to the gaming laptop I wanted (out of stock and I couldn't put my name down to rewrve one of the fresh stock and I didn't have a second choice either).
 
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You want Hell? Try Argos at Christmas! Had the misfortune at 19 in 1999/2000 doing a stint there and the sheer avalanche of no-receipt jobs trying to return clearly used items as 'bought by mistake' and getting mouthy when you told them to jog on was insane! My favourite was 'the game keeps crashing' with console games! It was like a zoo at Christmas. Never again for any money. Shoplifting from the display was rife and the security guard didn't even bother chasing them. The apathy was embedded!
 
Shampoo said:
You want Hell? Try Argos at Christmas! Had the misfortune at 19 in 1999/2000 doing a stint there and the sheer avalanche of no-receipt jobs trying to return clearly used items as 'bought by mistake' and getting mouthy when you told them to jog on was insane! My favourite was 'the game keeps crashing' with console games! It was like a zoo at Christmas. Never again for any money. Shoplifting from the display was rife and the security guard didn't even bother chasing them. The apathy was embedded!
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Wasn't much different in PC World the week after Christmas when I worked there around the same time. They'd be 4 deep at the counter on Boxing Day. All day. Cheap bargain priced DOS games trying to be played on a new £1500 Win98 computer were a source of pain.

Hardly any issues with shoplifting. Our security guys also worked for nightclubs in the city centre so didn't take any ****.
 
Shampoo said:
You want Hell? Try Argos at Christmas! Had the misfortune at 19 in 1999/2000 doing a stint there and the sheer avalanche of no-receipt jobs trying to return clearly used items as 'bought by mistake' and getting mouthy when you told them to jog on was insane! My favourite was 'the game keeps crashing' with console games! It was like a zoo at Christmas. Never again for any money. Shoplifting from the display was rife and the security guard didn't even bother chasing them. The apathy was embedded!
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My wife worked a Christmas season stint at Marks & Spencer, Oxford Street, London, about 20 years back, she was put on the customer service/returns counter on the top floor.
A guy brought in a pair of shoes, no receipt, and said that they were pinching his feet, he didn’t want a replacement pair, he wanted his money back.
She said that the soles and heels were practically worn away, as if he’d walked from Lands End to John o’ Groats in them, so she not unreasonably declined to accept them.
He kicked off, called her a racist, said that she’d have given a white man his money back, and demanded to see the manager.
The manager, a Jamaican, told the guy to take a hike.
 
I don't think I could bring myself to ever work in retail again. Or anything related to working directly with actual customers/the public. Or selling stuff. It's bad enough in my early IT days dealing with "users" of said companies. But dealing with general members of the public is just not something I want to waste my life on.
 
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