toob users, what router did you get given by them? Just been installed, they left me a Linksys Velop MX4200

Yup looks like there was some issue during the early hours here too:

rTScIxD.png
 
We had issues around 9:30pm, so I took the opportunity to swap routers over.
Took a while to get the Toob-provided Linksys to factory reset and force it into Child Node, but got there eventually.

Now have the MR7500 downstairs, feeding into the switches (2x gigabit POE for CCTV & IOT duties, separate 2.5Gb for the three PCs), with the MX4200 (meshed, + Cat6 back haul) upstairs providing WiFi to the rest of the gadgets (3 TVs & various phones/tablets/smart speakers).

Speeds & ping are excellent, with no noticeable drops anywhere in the house.

Need to get Dad out with his ladders to reset the cameras (on-body switch), as I stupidly forgot to put them in setup-mode before switching the network over. Bit of a pain, but a 5 minute job once he's here.

Have noticed the odd drop-out, but only a few minutes. I'm hoping the new kit will settle and keep everyone happy. Kids are enjoying the minimal ping and my son is particularly happy that it no longer takes hours to upload content to his YouTube channel (Rocket League & Fortnite compilations).
 
Hi can someone share a Current BQM for Toob - i want to know how their Latency & ping are when they are gaming. Toob are available in my area now and they have a good deal for £29 per month with £50 Amazon discount. I want the connection for Gaming, Does toob offer Lower Latency ? does it suffer with many outages. So if you can share a BQM that'll be good.
 
The latency is the same basically as any other fibre provider, you can expect 4-8ms variance in latency depending on how busy your network is I'd say but most will see ~6ms.

This is my 24hr snapshot of an average weekday where 1 connected PC is gaming essentially all evening:

cDSEFcf.png


4PM yesterday had some up/down traffic hence those spikes.

Speedtest right now:

8AUor2Z.png
 
Hi can someone share a Current BQM for Toob - i want to know how their Latency & ping are when they are gaming. Toob are available in my area now and they have a good deal for £29 per month with £50 Amazon discount. I want the connection for Gaming, Does toob offer Lower Latency ? does it suffer with many outages. So if you can share a BQM that'll be good.
Screenshots after I swapped the Toob router for the Linksys Hydra Pro 6E (and turned the MX4200 into a Child Node).




Speed on Hydra Router and Ookla SpeedTest results from my son's PC:
(Hydra Pro - Yuanley Switch - Velop MX4200 - His PC).

He plays competitive Fortnite & Rocket League and has zero complaints about ping/lag since the install.
 
Thank you guys. in term's of outages, How often & for how long have any of you experienced them. I guess with all ISP they get better over time, but it would be bad if they have constant issues of Unplanned outages.
 
The ones like the other week happen infrequently really. I can recall more outages with virgin media for example or sluggish performance, especially with DNS resolution. Nothing of that magnitude here so far. There was that one major outage months ago but that was related to a rack power issue if I remember the statement that came out after it was sorted.

Otherwise a solid service, and one machine downloading something at 100MB/s does not seem to impact the machine gaming etc too. Plus the symmetrical upload speed has been hugely beneficial as I upload to youtube a lot and an average video can be 20-30GB.
 
To echo @mrk - we've had one outage, three days after install (20th October). I took the opportunity to rejig the house network and swap the Toob router for the Hydra Pro. Downtime from Toob's end was about 40 minutes, but I struggled to get the MX4200 to convert to a child node, so our network was down for a few hours.

Once I'd figured it out (had to factory reset both routers *at the same time*, then configure the Hydra Pro first, then do the same to the MX4200 before the Hydra Pro finished it's setup wizard. Frustrating process, but got there eventually), we've had a pretty much trouble-free experience since.
We did have one Saturday evening where speeds were around 300-400, but nothing reported on Toob's site or Down-Detector, so I suspect it was our end: 3 kids' gaming (son streams on Twitch), my PC and the Wife binge-ing Grey's Anatomy via Netflix Canada (using Windscribe VPN).

We binned Virgin's horrendously flakey 350mb service for Sky (150mb, but rock solid) until our CityFibre install went live, then took advantage of Toob's "Pay Nothing Until Current Contract Ends" - Sky contract is up in December, at which point we'll be paying £8 a month less.
 
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