TSB Upgrade issues

Well here is the great thing about this, if you have some money tucked away in a TSB account - by the time you can get access to it you will have a huge amount of interest. Think of it as a great new savings idea by the bank, **** up so badly that everyone's a millionaire by the time they can withdraw there cash.
 
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Whoever handles their site are clowns, I work in the industry and it makes me happy these cowboys are around because it makes me look even better.
 
Still no joy getting into the app. Card's working fine now though, just used it at Sainsbury's. There's going to be some majorly whizzed off people at this!
 
McBain said:
Don't even bother trying to ring them, after being on hold 5 minutes the line just goes dead.
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I'm not that mental :p

I feel sorry for the poor staff coming in this week to this absolute mess. None of this is their fault but they'll be the ones getting the abuse all day long.
 
I see most of the decent cash offers to change banks are dead in the water :( Shame.

Can't be FD, I already have an account with them.

el_dazza said:
I'm not that mental :p

I feel sorry for the poor staff coming in this week to this absolute mess. None of this is their fault but they'll be the ones getting the abuse all day long.
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Yeah wishful thinking I would be able to get through tbh. I'm just trying to avoid going into branch.
 
Wouldn't bother with that either. MSE reporting queues are insane. Obviously depends on location but a lot of people are being told the branches and call centres systems are screwed too so they can't complete the simplest of tasks. They really have been shafted, poor sods.
 
No point ringing them, when NatWest has the issues a few years ago the queues were 3000-5000 customers on the phone, this will be equivalent, was handing out compensation willy nilly.
 
Just read online that some people have been able to login but are seeing other people's accounts :eek:

If that's the case, wow, just wow. Huge fine for TSB incoming.
 
One person managed to access someone else's account with £35,000 in it by using their own login details. Someone else said their mortgage balance is now showing -£2,000,000 instead of the usual amount :eek:
 
el_dazza said:
One person managed to access someone else's account with £35,000 in it by using their own login details. Someone else said their mortgage balance is now showing -£2,000,000 instead of the usual amount :eek:
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Happy days mortgage paid off overnight, cheers TSB :p
 
Did they try to do a migration and an upgrade and implement some regulatory changes all in one go? And seemingly with no way of quickly rolling things back to using the original system if it doesn't go as planned?

I wonder if they pushed dev teams a bit too hard to meet deadlines and/or ignored feedback from QA people too.
 
dowie said:
Did they try to do a migration and an upgrade and implement some regulatory changes all in one go? And seemingly with no way of quickly rolling things back to using the original system if it doesn't go as planned?

I wonder if they pushed dev teams a bit too hard to meet deadlines and/or ignored feedback from QA people too.
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I believe it was the final migration away from Lloyd’s systems to their own.
 
Clearly they ballsed something up royally and were too far down the rabbit hole for rolling it back to be an option. A several-days outage is pretty exceptional.
 
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