TSB Upgrade issues

Their I.T department, Sabis, is based in Spain. I've dealt with them in the past when they rolled out the software upgrade for their ATM estate. That rollout didn't go smoothly either and caused a lot of problems. Quality control seems non existent these days, and I see the consequences of poorly programmed,non-optimised software in both the financial and retail sectors.
 
Earth[Tera].bin said:
Their I.T department, Sabis, is based in Spain. I've dealt with them in the past when they rolled out the software upgrade for their ATM estate. That rollout didn't go smoothly either and caused a lot of problems. Quality control seems non existent these days, and I see the consequences of poorly programmed,non-optimised software in both the financial and retail sectors.
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Which retails sectors I'd be interested to know. TSB has to be GDPR related otherwise they would have backed it out by now.
 
All software/app development these days is ****, sloppy and rushed on the cheap. 10-15 years ago in retail a hand held terminal will be running some propriety OS/software, if an error message came up you could press to clear it straight away to enable you to carry on what you are doing. You would also get different beeps depending if something was done correct or wrong etc.

Now it's all flakey apps made on the cheap and running on a striped down Android, error messages have a fixed time out of like 15 seconds and can't be cleared so you have to stand and stare and wait. Beeps are the same beep for everything whether it's right or wrong.
 
Reminds me of this article from few years back
https://www.computerweekly.com/news...e-next-generation-of-banking-IT-professionals

Shudder the thought of debugging something in that lot :eek:

retail-bank-complexity-1200px_desktop.jpg
 
Jimbeam3678 said:
Which retails sectors I'd be interested to know.....
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Mainly large supermarkets chains, the mentality these days seems to be throw it out there and deal with the issues later.

One chain had to postpone the further roll out of their new software because of all the grief it was giving their staff and the customers. Rolling releases on other supermarket chains are just as bad.
 
Maybe the moral of this story is don't just rely on 1 bank/bank account?

At least then if/when the systems go down/you get hacked you aren't completely borked.
 
I think this is the final straw, been with TSB since 1990, no issues until the last 2 years, they have managed to send pin numbers and debit cards to the wrong address 3 times, and now this show of further incompetence, i have limited faith that they are actually taking the security of my personal data seriously.

Going to be interesting when i ask them to prove that no-one else had access to / saw my account information during the system errors.
 
Freakbro said:
Maybe the moral of this story is don't just rely on 1 bank/bank account?

At least then if/when the systems go down/you get hacked you aren't completely borked.
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I don't, I have two bank accounts.

That doesn't take away from the fact my TSB bank account is holding money I need to transfer elsewhere.
 
So its still going on... lol

But... i bet you not one of these big bloody banks, companies or institutions will learn from this... nope, IT is a cost center and it must be trimmed to sod all - beancounters should be hung for there part in these things as well.
 
It is pretty funny and I bet there will have been developers, BAs and QA analysts flagging up concerns to management and being ignored.

If they've lost millions in bonuses then frankly it serves them right, having no fall back plan to roll things back to the previous system (even if it does mean still being reliant on Lloyds for a bit longer) is pretty inexcusable. I hope some of them get sacked and I hope any contractors who are due to renew their contracts take full advantage of the situation and ask for an extra couple of hundred a day at least to stay on and get this mess fixed. I think if I were perm staff there I'd be tempted to hand in notice and ask for a big fat rise/ bonus or lucrative contract to stay on and get it sorted, plenty of leverage if you're one of the essential people they need right now - especially if expected to work v.late or come in at weekends.
 
Praise all that is mighty finally managed to get sorted! I look forward to account switching elsewhere, need to find the juiciest incentive :cool:
 
Hold out for possible compensation, as you might receive some money. I sent a complaint to them so that they have it on record I wasn't happy and was impacted by the outage. Think the same happened to RBS customers when similar happened to them a few years ago.
 
lookitsjonno said:
Shudder the thought of debugging something in that lot
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Is it just me or does it seem like someone has overcomplicated it for the **** of it :s also seems like a lot of duplication/double handling in terms of accountability fraud/risk, etc. while not tying in enough oversight in terms of overall risk/auditing and performance management for the business itself (which ironically often people complain about too much of).
 
Rroff said:
Is it just me or does it seem like someone has overcomplicated it for the **** of it :s also seems like a lot of duplication/double handling in terms of accountability fraud/risk, etc. while not tying in enough oversight in terms of overall risk/auditing and performance management for the business itself (which ironically often people complain about too much of).
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Was in a Halifax branch today going through a mortgage application, and despite already banking with Halifax, so already having a ton of information about me stored. It seems that their mortgage systems almost work completely independently and then require a lot of information to be inputted again.

On the basis that a "customer profile" probably makes up the majority of information that gets stored, you would have very much expected this to be some sort of central repository that various systems such as Mortgages, Savings Accounts, Insurance, Investments etc would all be able to link into.

Working in the software dev industry i can perfectly accept that the banking industry is overly complex. But i can't help think along the same lines as you've stated in that it probably being overly complicated for the sake of it. Banks seem to work on a "if it aint broke, don't fix it" view, they're unlikely to invest millions on developing a brand new platform for all their banking functions when there is absolutely no guarantee that it will work any better than the existing system.
 
Unbelievable that they haven't at least been able to revert to the old system... absolute numpties. Some senior figures need to be sacked over this.
 
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