Viewsonic 22" Widescreen is coming.....

Sent an e-mail to Viewsonic support about the dead pixels (or flickering pixels)

and this was there reply...

Dear Mr xxx,

Recently you have asked us about the pixels on your monitor.

You do not have to register your monitor. For Europe you only have to hold on to the invoice.

The 2 coloured (sub)pixels you have are whitin specifications and we cannot do anything about this. Please have a look at the warranty of your monitor.

With kindest regards,

Hans Beekman
ViewSonic Warranty Line

Not the answer I was expecting since viewsonic are supposed to have a "Zero Pixel defect policy" which is stated in there warranty. I have replied and await there response!
 
My problem is getting substancially worse. When u have an all colour background ie all black there's 2 dodgey pixels however if u then change to any background with changing colours there's loads of wrongly coloured pixels.


Even now when the majority of colour on the forum is a shade of blue, the OcUK symbol at top must have atleast 20 dodgey pixels alone.

Guess i'll email viewsonic, geordiepaul what email did you use?




Ok this is starting to get weird. while looking for an email address, i switched the monitor off and on again and now it's fine. Just back to the single pixel problem again. Argggg, anyone know how long u have to swap for dodgey pixels.
 
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There is an e-mail form on there website. I just filled that in....it's a bit of a mightmare becuase I can't reply directly to their e-mail so I have to back through this stupid form! I'll ring them if I don't have a reply soon!!
 
Were your problems there from the first boot up or did they appear after a while ? Mine arrived yesterday and i'm bricking it now that the monitor may start to go the way of yours. :confused: :( :eek:
 
It was fine when it first arrived then switched on this morning and dunno what happened but didn't look as if the screen could blend colours. If you had one colour blending into another at some point you'd get random red pixels or green going across it.

However after a restart of the monitor it seems to have gone although still have 1 sub pixel problem in the middle of the screen. But u need at least 10 sub pixels before they'll swap it. Just been on the phone with them to confirm. I'm actually hoping now that i get a dead/stuck one as they'll swap it for you if there's 1.
 
I had a problem similar to this in a Digimate L1916D last year - flashing red pixels, loads of them, more than I had time to count. They would appear between certain colours. That meant if you loaded up an image in an art package, the flashing red pixels would follow the image around when you moved it. Very odd. It got worse the longer you left the screen on too, on first booting into windows it could be fine, but 10 minutes later the pixels would start to appear. Running games seemed to make it worse too.

It did only happen with the DVI though, not with VGA. It was reduced by using the 'alternate DVI mode' in the ATI CCC drivers and it was reduced even more by using 60 Hz instead of 75 Hz (IIRC), but it didn't go away completely. I ended up taking the monitor back (local shop) but they couldn't reproduce the problem (typical), so I assumed it was my video card, paid a restocking fee and bought something else.

With the new monitor though, no flashing pixels through DVI, comfirming my video card was 100% ok. I suspect the monitors electronics were faulty. It definitely wasn't video card artifacting btw or that would have showed up through both VGA and DVI, plus the cards temps were fine.
 
geordiepaul said:
Not the answer I was expecting since viewsonic are supposed to have a "Zero Pixel defect policy" which is stated in there warranty. I have replied and await there response!
Click to expand...
Their Zero Pixel defect policy only covers whole pixels. You have to have a completely dark (stuck black) or completely light (stuck white) pixel to qualify.

If you have a faulty sub-pixel which results in incorrect colours being displayed then normal ISO standards apply.
 
Think I'd rather have a stuck pixel that stays one colour than one that flashes at me constantly!

Seems to be common problem with this monitor as so many have had problems!
 
Oh god im sorry to hear you guys with the same problem as what i have also i noticed some people wont be getting there monitor replaced :mad:. Im just waiting now for my replacement from them now should be any day now they were very helpful on the phone and said that seven dead pixels was really unlucky and they would give me the same spec monitor or better :) .
 
fish99 said:
IIRC the 'zero pixel defect policy' is only on the Pro series, ie VP monitors not VX.
Click to expand...
I heard that the policy on the VP series also includes sub-pixels whilst the policy on the VX series only includes whole pixels.

However the UK warranty info doesn't seem to distinquish between the different ranges:
http://www.viewsoniceurope.com/UK/Support/warranty.htm
 
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Mine arrived!

My monitor arrived today, at first i got loads and loads (about 50) green flashing pixels on my desktop background on the green areas, after then playing my xbox on it and switching back to the PC it came up with no pixel defects at all, now its perfect, maybe it was just a warming up problem(?).

NS
 
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