Virgin Media Discussion Thread

Hi I cancelled virgin on the 18th October, 30 days notice. So I was told it will go off on the 18th November. Do they normally send an email about the cancellation, as I've not had anything. And do I have to wait for the service to be cut off before I get a call and an offer.
 
Clairvoyant said:
Hi I cancelled virgin on the 18th October, 30 days notice. So I was told it will go off on the 18th November. Do they normally send an email about the cancellation, as I've not had anything. And do I have to wait for the service to be cut off before I get a call and an offer.
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Every time I have cancelled my Virgin media they have phoned me in a few days and offered me better deals to stay. They will even cancel your account and set up a new one of another occupier if they can get you a better deal that way. They get a bonus if they can talk you into staying so its well worth them trying as hard as possible to give you a good deal.
If you need I think I even have a couple of number of ppl that do exactly that job you could phone if you are worried you are going to properly get cut off. If you want them pm me
 
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sandys said:
Just had an email from Virgin

'Thanks for your interest in our latest Hub however you’re not eligible for a Hub upgrade at this time.'

But I have received, installed and am up and running no problem on hub 5 they sent me last week :D
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I was just about to write the same thing. I’ve been enjoying mine for a week, and now they tell me I’m not eligible :cry:
 
mr griffin said:
Every time I have cancelled my Virgin media they have phoned me in a few days and offered me better deals to stay. They will even cancel your account and set up a new one of another occupier if they can get you a better deal that way. They get a bonus if they can talk you into staying so its well worth them trying as hard as possible to give you a good deal.
If you need I think I even have a couple of number of ppl that do exactly that job you could phone if you are worried you are going to properly get cut off. If you want them pm me
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Won't it seem strange if someone rings them.
 
Clairvoyant said:
Hi I cancelled virgin on the 18th October, 30 days notice. So I was told it will go off on the 18th November. Do they normally send an email about the cancellation, as I've not had anything. And do I have to wait for the service to be cut off before I get a call and an offer.
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Make sure you have opted in to be contacted by email/phone etc in the marketing section in your account. I’ve read this could stop them calling. Worth a try.
 
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I applied for the Superhub5 when the link first came up. Heard nothing until last week when I got a text from Yodel.

It was delivered and installed without any headaches. BQM over the last few days has shown generally lower and more stable latency so far.

This is from a superhub 2AC which I’ve had for ages.
 
iMacMart said:
Had my SH5 in for a few days, 350M service, Am I right in understanding the lower tier subscribers have a boost, but nothing from 350M side onwards?

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Yeah nothing for us lowly 350M service owners, I have had my hub5 running fine for 2 weeks now but I can confirm even in modem mode and openvpn performance through my Asus merlin router my performance has dipped by 50-60M, not sure why oddly the hub3 with evil-puma chipset was faster.

If I use hub5+openvpn windows client software its back to normal daily speeds oddly, so its my Asus Router perhaps the culprit.

I did some wacky complaining to VM this year, managed to get the hub5 free and £50 discount since they tried to add additional fees without discussing what they were (activation + rolling fees) VM sales team are very dodgy.

I internet has also gone down twice 2 days in a row, this must be the 15th time this year its gone down for me this year. Looking at Community Fibre next summer.
 
Musty Pie said:
well im in a right pickle now.

Virgin neglected to tell me that we would lose all the Tivo V6 recordings in the transfer, only when my partner told me that she hasent finished the recorded neighbours episodes since its come off air (40 of them....) that she does not want to upgrade until shes watched them

Called and spoke to virgin who said basically we either cancel, and my £77 package renews at the out of contract cost of £115 a month, with no upgrade to gigabit/channels etc. and they will not honour the offer of £69 a month + £25 on the 02 SIM card when we wish to upgrade, meaning there is a risk to an increase on that also should and when i wish to upgrade. There is no way to run a V6 box alongside the upgraded Line (gig1) and 360 TV software upgrade.

Literally cant find neighbours ANYWHERE online to stream, download or buy or anything so now im ******.

There is no talking the misses out of cancelling the upgrade (due tomorrow) until shes watched them all.

honestly FML
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I can confirm that 360 software just gets pushed over to your V6 box, when I applied for the free 360 upgrade with no change to contract I got the new remotes but had many weeks of recorded TV to watch and one morning the box said congratulations you have been upgraded successfully to 360, family was screaming what about my 3 months of TV shows.

I walked outside the house that day and have never gone back home.
 
sony007 said:
I think it's 6 days. Also make sure you keep your receipt when you return the previous router via Yodel you were using, just in case. I returned my Hub4 at a drop-off 6 days ago and yesterday I received an email and text reminding me to return the old device. After having to deal with Virgin C/S for endless hours at the beginning of the year, the last thing I want is them saying I owe them money or something for an item I returned.
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I don't think they will charge, at least I hope not. I am keeping my old router since sometimes the newer stuff is worse then the old stuff and once you send that back they won't even give you the older router back, not even a replacement model, once its gone its gone forever.

Hub2 vs hub3 for example, had much less latency issues my end and a VM engineer stole my hub2 without my consent!
 
Nick1881 said:
Anyone else having random latency issues?

I had this a few days last week and again today.

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Nothing my end but my BB has died twice, on Monday and also Tuesday. That's about 15 times this year its gone down for me, this time oddly VM status site did report there was issues and they were on the case and have repaired it fairly quickly.

I recommend keeping your Hub router visible and easy accessible, I stick bluetack on the front light so if my bb goes down just peel it back to see if its flashing then I know its VM side an issue not my side. Their service status website is hit and miss and often not telling the truth, you can also use your mobiles internet service to check virgin media downdetector its an handy website to see if VM are having issues and if you check it right now its got several pages of complaints of bb going up and down or slow across many areas last few days.

So unofficially we can work out VM are having lots of technical issues this week alone but sure these may not be for all areas, some comments do mention their area though so still a handy website to check and certainly more honest then anything VM has to say.
 
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