Virgin Media Discussion Thread

uscool · 18 Feb 2023 at 10:48

I remember with past increases , you could call and when selecting thinking of leaving you would get option to stay without the increase

woppy101 · 18 Feb 2023 at 12:15

I take it because I re-contracted last month I won’t get the price increase

Berger · 19 Feb 2023 at 21:16

woppy101 said:
I take it because I re-contracted last month I won’t get the price increase

Letter will be in the post…

I had a contract august 22 to feb 24.

They were going to hike the price by 30%. Permitted to alter mid contract but I could leave with no penalty.

Went through the painful “negotiation”. At least you can do the chat over WhatsApp, took 7.5 hrs to get sorted…
I am Now paying 30% less than before….

If they’d left me alone I was happy with the deal I had!

Deleted member 77746 · 19 Feb 2023 at 21:19

Nov is the time I become in contract, if they try to price hike ill make damn sure I won't ever go with them again.

Vertigo · 20 Feb 2023 at 07:54

The problem I always have, come negotiation time, is that I'm a heavy user and I have no viable alternatives as there's no FTTP here (and I suspect they know this) which weakens my bargaining position and any threats to leave.

I also only take broadband from them so there's no bundle they can 'manipulate'.

Duke · 20 Feb 2023 at 08:25

Vertigo1 said:
The problem I always have, come negotiation time, is that I'm a heavy user and I have no viable alternatives as there's no FTTP here (and I suspect they know this) which weakens my bargaining position and any threats to leave.

I also only take broadband from them so there's no bundle they can 'manipulate'.

Just say you can't afford it anymore, there is no argument about anything then I find.

ChrisD. · 20 Feb 2023 at 08:26

Vertigo1 said:
and I suspect they know this

I highly doubt it, they cannot keep up on every alt net provider. Just blag them.

Ayahuasca · 20 Feb 2023 at 09:55

I blagged it and said an alt net was building in my area very soon. They have done some streets quite close by, but there are no plans in the immediate future to cover mine.

Managed to get Gig1 down to £28 after a few attempts.

xb8browney · 20 Feb 2023 at 12:18

Ayahuasca said:
I blagged it and said an alt net was building in my area very soon. They have done some streets quite close by, but there are no plans in the immediate future to cover mine.

Managed to get Gig1 down to £28 after a few attempts.

I think that's a fair price

Ad_Augendae · 20 Feb 2023 at 12:42

Duke said:
Power level is a bit high but within spec, can be brought down by engineer moving you to another tap in the green cab or by fitting an attenuator. Rest looks fine.

I'm quite surprised at how these 5's hold up.

System up time:36day(s)22h:44m:24s

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	306000000	9.5	41	QAM 256	22
2	138000000	10	40	QAM 256	1
3	146000000	10	40	QAM 256	2
4	154000000	9.8	40	QAM 256	3
5	162000000	9.9	40	QAM 256	4
6	170000000	9.9	40	QAM 256	5
7	178000000	9.7	40	QAM 256	6
8	186000000	9.9	40	QAM 256	7
9	194000000	9.8	40	QAM 256	8
10	202000000	9.6	40	QAM 256	9
11	210000000	9.7	40	QAM 256	10
12	218000000	9.1	40	QAM 256	11
13	226000000	8.8	40	QAM 256	12
14	234000000	8.2	40	QAM 256	13
15	242000000	7.5	40	QAM 256	14
16	250000000	7.7	40	QAM 256	15
17	258000000	7.5	40	QAM 256	16
18	266000000	7.1	40	QAM 256	17
19	274000000	8.4	40	QAM 256	18
20	282000000	9.1	40	QAM 256	19
21	290000000	9.4	41	QAM 256	20
22	298000000	9.6	41	QAM 256	21
23	314000000	9.7	41	QAM 256	23
24	322000000	9.7	41	QAM 256	24
25	330000000	9.7	41	QAM 256	25
26	338000000	10.2	41	QAM 256	26
27	346000000	10.3	41	QAM 256	27
28	354000000	10.6	41	QAM 256	28
29	362000000	10.9	41	QAM 256	29
30	370000000	10.2	41	QAM 256	30
31	378000000	9.5	41	QAM 256	31

Downstream bonded channels

Channel	Locked Status	RxMER (dB)	Pre RS Errors
1	Locked	41	47
2	Locked	40	77
3	Locked	40	76
4	Locked	40	88
5	Locked	40	94
6	Locked	40	85
7	Locked	40	92
8	Locked	40	84
9	Locked	40	90
10	Locked	40	92
11	Locked	40	82
12	Locked	40	83
13	Locked	40	81
14	Locked	40	96
15	Locked	40	84
16	Locked	40	97
17	Locked	40	69
18	Locked	40	74
19	Locked	40	49
20	Locked	40	55
21	Locked	41	41
22	Locked	41	48
23	Locked	41	55
24	Locked	41	65
25	Locked	41	52
26	Locked	41	42
27	Locked	41	43
28	Locked	41	50
29	Locked	41	58
30	Locked	41	43
31	Locked	41	67

Upstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
0	53700000	43.8	5120	QAM 64	1
1	46200000	43.8	5120	QAM 64	2
2	39400000	43.5	5120	QAM 64	3
3	32600000	43.3	5120	QAM 64	4

Upstream bonded channels

Channel	Channel Type	T3 Timeouts
0	ATDMA	0
1	ATDMA	0
2	ATDMA	0
3	ATDMA	5

Drake5 said:
Spoke to tech support again who are now saying the levels in my downstream are off and I have another engineer booked. Can someone that understands these levels take a look please, what should they actually be in the downstream

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 330000000 6.8 41 QAM 256 25
2 162000000 6.3 41 QAM 256 4
3 170000000 6.1 41 QAM 256 5
4 178000000 6.1 41 QAM 256 6
5 186000000 6.3 42 QAM 256 7
6 194000000 6.8 42 QAM 256 8
7 202000000 6.9 41 QAM 256 9
8 210000000 7.2 42 QAM 256 10
9 218000000 7.3 42 QAM 256 11
10 226000000 7.1 42 QAM 256 12
11 234000000 7.1 42 QAM 256 13
12 242000000 6.8 42 QAM 256 14
13 250000000 6.9 42 QAM 256 15
14 258000000 6.9 42 QAM 256 16
15 266000000 6.9 42 QAM 256 17
16 274000000 6.9 42 QAM 256 18
17 282000000 7 42 QAM 256 19
18 290000000 7.1 42 QAM 256 20
19 298000000 7 42 QAM 256 21
20 306000000 7 42 QAM 256 22
21 314000000 7 42 QAM 256 23
22 322000000 7 41 QAM 256 24
23 338000000 7.1 42 QAM 256 26
24 346000000 7.3 42 QAM 256 27
25 354000000 7.1 42 QAM 256 28
26 362000000 7.5 42 QAM 256 29
27 370000000 7.4 42 QAM 256 30
28 378000000 7.6 42 QAM 256 31
29 386000000 7.5 42 QAM 256 32
30 394000000 7.5 42 QAM 256 33
31 402000000 7.6 42 QAM 256 34

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 41 0 0
2 Locked 41 0 0
3 Locked 41 0 0
4 Locked 41 0 0
5 Locked 42 0 0
6 Locked 42 0 0
7 Locked 41 0 0
8 Locked 42 0 0
9 Locked 42 0 0
10 Locked 42 0 0
11 Locked 42 0 0
12 Locked 42 0 0
13 Locked 42 0 0
14 Locked 42 0 0
15 Locked 42 0 0
16 Locked 42 0 0
17 Locked 42 0 0
18 Locked 42 0 0
19 Locked 42 0 0
20 Locked 42 0 0
21 Locked 42 0 0
22 Locked 41 0 0
23 Locked 42 0 0
24 Locked 42 0 0
25 Locked 42 0 0
26 Locked 42 0 0
27 Locked 42 0 0
28 Locked 42 1 0
29 Locked 42 0 0
30 Locked 42 0 0
31 Locked 42 0 0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
0 49600000 45.8 5120 QAM 64 1
1 43100000 46.3 5120 QAM 64 2
2 36600000 47 5120 QAM 64 3
3 30100000 47.3 5120 QAM 64 4
4 23600000 47.3 5120 QAM 64 9

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0 ATDMA 0 0 0 0
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

@Drake5 How long was that modem up for, It's a bit loud on the up and you don't appear to have any Timeouts or PreRS Errors is why I'm asking.

koeiwong · 20 Feb 2023 at 13:53

Vertigo1 said:
The problem I always have, come negotiation time, is that I'm a heavy user and I have no viable alternatives as there's no FTTP here (and I suspect they know this) which weakens my bargaining position and any threats to leave.

I also only take broadband from them so there's no bundle they can 'manipulate'.

I'm also a heavy user and my area has no alternatives for high-speed BB, but you still can negotiate. Just say you want to cancel and are not interested to hear about any deals. Let them put you on the cancellation team and you will get better offers. However, if you still want more discount just go ahead to give 30 notice and wait for the retention team to call you.

Vertigo · 20 Feb 2023 at 17:14

Ayahuasca said:
I blagged it and said an alt net was building in my area very soon. They have done some streets quite close by, but there are no plans in the immediate future to cover mine.

Managed to get Gig1 down to £28 after a few attempts.

How the **** do you get them that low? I never seem to have any luck getting good deals like that.

Do you have to specifically ask to speak to retentions? Call their bluff and say you're leaving?

Kelt · 20 Feb 2023 at 17:23

IvanDobskey said:
They offered me my 250mb broadband for £23 to try and get me to stay. I had been paying £44 a month.

I knew they'd been gouging for years though, but there was no viable alternative.

Glad I told them where to go

Enjoying my 900mb fttp for £30 a month.

Who is that with, and how did you get it for that price?

IvanDobskey · 20 Feb 2023 at 17:52

Kelt said:
Who is that with, and how did you get it for that price?

It's city fibre through Vodafone. Got an offer through the post as city fibre had just laid the network in my area.

Was great timing as my virgin contract had just run out the week before

Kelt · 20 Feb 2023 at 18:58

IvanDobskey said:
It's city fibre through Vodafone. Got an offer through the post as city fibre had just laid the network in my area.

Was great timing as my virgin contract had just run out the week before

Nice one.

I haven't had my price increase notice from Virgin yet, but looking at alternatives, of which Vodafone is one, but not at your price!

kona786 · 20 Feb 2023 at 19:39

Parents 125Mb going from £16 to £23

That's a hefty jump.

Dangerous · 20 Feb 2023 at 20:06

the price of your package will go up by £7.00 a month from 1st May 2023.

So £33 to £40 for M250

IvanDobskey · 20 Feb 2023 at 20:21

Kelt said:
Nice one.

I haven't had my price increase notice from Virgin yet, but looking at alternatives, of which Vodafone is one, but not at your price!

I think they do periodic deals. If you're prepared to wait, something will come up.

kona786 · 20 Feb 2023 at 20:25

IvanDobskey said:
They offered me my 250mb broadband for £23 to try and get me to stay. I had been paying £44 a month.

I knew they'd been gouging for years though, but there was no viable alternative.

Glad I told them where to go

Enjoying my 900mb fttp for £30 a month.

Snap.

Did Vodafone gives you mesh WiFi setup with that?

Also did you have the option of Community Fibre directly?
.

Berger · 20 Feb 2023 at 20:32

Dangerous said:
the price of your package will go up by £7.00 a month from 1st May 2023.

So £33 to £40 for M250

Mine was £36 for M250 with “mix TV” - Eurosport & few others in HD.

It was going to £48 - now £23.

We do get the o2 volt pack to double the basic speed

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
0	49600000	45.8	5120	QAM 64	1
1	43100000	46.3	5120	QAM 64	2
2	36600000	47	5120	QAM 64	3
3	30100000	47.3	5120	QAM 64	4
4	23600000	47.3	5120	QAM 64	9