This is an example how VM work.
I finally got through today telling them I had just received the letter telling me my bill's gone up by £7 and I am only in contract until the 3rd of June. I told them I don't want the landline anymore, must have said this about 4 times. They come back after 5mins on hold saying I can keep the phone-line and 1GB for £69.99!! but I am sure I told you 4 times I didn't want the phone and that price is £15.49 more than what I am paying now and £8.49 dearer if I just went ahead with the £7 price rise!! what on earth goes through their heads.
So again they go away come back and say, we can offer just the 1GB speed keep the phone-line for just emergencies but the price would be £59.99! I nearly hung the phone up. They then said with all the deductions I can take off we can get it down to £54.50, this is what I am already paying they just took the £7 price increase off. I said no thank you, I can get the speeds you give me for less. They then ask who from! I said you do your homework because I have already done mine and I can get nearly the same download and double the upload your offering for £14.50 less of what you have just quoted me, couple of seconds later they then say with more deductions we can get it down to £47. Hold on one moment didn't they just tell me earlier they could only get it down to £54.50 with all deductions. I just told them give me a few days to think about it, they put the notes on my account but if they can reduced the price that quickly then why put it up in the 1st place.
