Virgin Media Discussion Thread

Been with VM for 20 years+ since dial-up days and moved over to BT today. 300/50 plus hybrid connect just in case it goes off. Works out at £46.99, £10 cheaper than what I was paying for 350 Mb, landline and MaxIT TV. First retentions call didn't sound interested and offered same deal for £50. Then outage happened just before second call but by that time I had already booked in new line. I thought the other box in my hall was actually another CableTel for all these years and didn't realise it was BT. Took an hour for new line to go in since engineer had to do some work in the local area to re-enable it.

Letter I had wanted to increase by £15 a month, so got out two months early.
 
SpudMaster said:
I need to give Grain a call I think as I'm unsure if I can get it. I don't think I can but https://bidb.uk/ says its live for my area and when I check on Grains site they say I can get it but then when I click to choose my package its says they are building in my area and sign up to reserve price :confused:
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The website let me order in August and they broke ground in November, went live Saturday gone so I phoned up for an install.
 
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So I rang Grain Connect today to clarify whether I could actually get their service. I was told their contractors are expected to install in my area in sometime between August and October. My contract with VM ends in September so perfect timing but the problem I have now is I'm currently in my 30 day leaving period due to the price rises. I obviously don't want to start another 18 month now when retentions call so I guess I'll be stuck with a mediocre deal or if anything at all until Sept.

Anyone had any luck getting a decent deal but keeping to their original contract length?
 
SpudMaster said:
So I rang Grain Connect today to clarify whether I could actually get their service. I was told their contractors are expected to install in my area in sometime between August and October. My contract with VM ends in September so perfect timing but the problem I have now is I'm currently in my 30 day leaving period due to the price rises. I obviously don't want to start another 18 month now when retentions call so I guess I'll be stuck with a mediocre deal or if anything at all until Sept.

Anyone had any luck getting a decent deal but keeping to their original contract length?
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There's no point hedging bets on in/out of contract until you can actually order a replacement service. Either stomach the ongoing monthly cost with VM, or commit to a new contract and then simply move once the new provider is available to order and you're at the end of the newly renewed contract.
 
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Has VM done something different after last weeks global outages?

Its 8pm and getting full speed on my bb last few days, it use to go down to 80-120Mbps during 6pm-12pm peak times.

Either that or they finally upgraded after 10 years on my street or everyone left VM for CF
 
SpudMaster said:
So I rang Grain Connect today to clarify whether I could actually get their service. I was told their contractors are expected to install in my area in sometime between August and October. My contract with VM ends in September so perfect timing but the problem I have now is I'm currently in my 30 day leaving period due to the price rises. I obviously don't want to start another 18 month now when retentions call so I guess I'll be stuck with a mediocre deal or if anything at all until Sept.

Anyone had any luck getting a decent deal but keeping to their original contract length?
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I got my price reduction without entering a new 18 month contract - just 5 months
 
Mikey said:
Final Offer, 50/50, phone a friend :cry:

The more I read, the more I dread July for what's avaliable.
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I've put this on my Facebook and of course I've already had people saying "Virgin have offered me 1gb for £20 but I've told them I'm having Lila installed".
Now why would you not accept Virgin 1gb for £20 if you've not had Lila installed yet :)
 
chrcoluk said:
Loyalty discounts exist, you just have to be agressive in getting them, ring them up, cancel, they will ring you back with offers, they even currently have an automated retention deal offered when choosing thinking of leaving.
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After I cancelled, they called to ask why. I was very clear it was due to a combination of price and poor customer service when trying to get a better deal. The guy asked, if they had offered 500meg for £29 a month would I have stayed. I said probably since that's the same as the deal I'd taken elsewhere and it would have saved the hassle of an install...but too late, should have matched the competition much much sooner. He was kinda resigned to the truth almost when I said "you're no longer the only supplier that can do high speed now other fibre networks are rolling out, if you can't compete on price right from the start, people won't stay." His response was a resigned "yeh, I know"...clearly a message he's heard a lot, and obviously nothing he can do about it.

The automated deal offering was a joke for me....£3.50 a month discount for six months off the price of £66 for 350meg...when I had already signed to Vodafone for £29 for 500meg.
 
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CF93 said:
After I cancelled, they called to ask why. I was very clear it was due to a combination of price and poor customer service when trying to get a better deal. The guy asked, if they had offered 500meg for £29 a month would I have stayed. I said probably since that's the same as the deal I'd taken elsewhere and it would have saved the hassle of an install...but too late, should have matched the competition much much sooner. He was kinda resigned to the truth almost when I said "you're no longer the only supplier that can do high speed now other fibre networks are rolling out, if you can't compete on price right from the start, people won't stay." His response was a resigned "yeh, I know"...clearly a message he's heard a lot, and obviously nothing he can do about it.

The automated deal offering was a joke for me....£3.50 a month discount for six months off the price of £66 for 350meg...when I had already signed to Vodafone for £29 for 500meg.
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Funny enough I had the same from the EE retentions guy who gave me my EE deal, he was going to try and get me on EE/BT broadband, but after he checked my postcode he was like "I am not going to even try as I just looked at the checker". I told him I had VM gig1, and yep that was that, to be fair was a great guy, didnt try to push that on me and gave me an amazing EE price. Also gave me his email address to get a good deal next year if I need it as well.
 
chrcoluk said:
Funny enough I had the same from the EE retentions guy who gave me my EE deal, he was going to try and get me on EE/BT broadband, but after he checked my postcode he was like "I am not going to even try as I just looked at the checker". I told him I had VM gig1, and yep that was that, to be fair was a great guy, didnt try to push that on me and gave me an amazing EE price. Also gave me his email address to get a good deal next year if I need it as well.
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TBH that reminds me of when I left Vodafone, they totally accepted other service offerings and weren't about to lie and ***** all over their customers to retain. It was very much, these are our prices and we hope to see you again. Virgin, pricing depends on day of the week, number of tantrums and competancy on the other end of the phone. A lottery....

I just wish they're price things as is. No new customer discounts, no loyalty, nothing. If it's £30 a month, it's £30 a month for x. Everyone knows where they stand and you standby your product. If you can't compete, then oh well losses it is then.
 
CF93 said:
After I cancelled, they called to ask why. I was very clear it was due to a combination of price and poor customer service when trying to get a better deal. The guy asked, if they had offered 500meg for £29 a month would I have stayed. I said probably since that's the same as the deal I'd taken elsewhere and it would have saved the hassle of an install...but too late, should have matched the competition much much sooner. He was kinda resigned to the truth almost when I said "you're no longer the only supplier that can do high speed now other fibre networks are rolling out, if you can't compete on price right from the start, people won't stay." His response was a resigned "yeh, I know"...clearly a message he's heard a lot, and obviously nothing he can do about it.

The automated deal offering was a joke for me....£3.50 a month discount for six months off the price of £66 for 350meg...when I had already signed to Vodafone for £29 for 500meg.
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Could still be stalling tatics from them, I had the same vibe also the guy on the phone from VM just told me 1gig upload and download well we can't really compete with that @ £29

The reason they will continue to call though is as with anything in this world its money, hopefully in 2-3 weeks time I get much better offers as others said they didnt get any decent discounts or offers since their Retention's team have already adapted and see what all customers are now doing.

Technically I could still get disconnected, resign up as a new customer and name and still save £20-30 per month but have 1gig bb and better services.
 
Yeah I served my 30 days with BT today, told them I was moving to a 500Mbps FTTP service and the guy was like "yeah fair enough, we can't do that". Appreciate them being straight with me.
 
R3X said:
I had the same vibe also the guy on the phone from VM just told me 1gig upload and download well we can't really compete with that @ £29
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I had that offer this morning (see above) but I've already cancelled my VM and will be switched off in 30 days.
If you want to gamble cancel your service, it only took one day before they rang with that offer.
 
ChrisD. said:
It should be law that you can cancel on your customer account, not just VM but all the other companies that force you to have to ring them.
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Yep, but I guess they like to make it difficult because of the structure they have In place, equipment they supply, workforce they employee to install and maintain. Its not like Netflix and the likes where you just cancel and forget, but I agree it would be nice to be able to cancel via account.
 
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