Virgin Media Discussion Thread

So my current discounts have all ended as of this month and my Gig1 service has lapsed back to the "full" price of £62 a month. This is the only service I take from VM.

Just spoken to them to see what they can offer me and, after speaking to two separate people, both reported that there was nothing they could offer at all!

I've been with VM for nearly 22 years and this is the first time they've just said a straight "no".
Does anyone have any special phone numbers or tricks to try to get some kind of offer out of them?
 
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Vertigo1 said:
So my current discounts have all ended as of this month and my Gig1 service has lapsed back to the "full" price of £62 a month. This is the only service I take from VM.

Just spoken to them to see what they can offer me and, after speaking to two separate people, both reported that there was nothing they could offer at all!

I've been with VM for nearly 22 years and this is the first time they've just said a straight "no".
Does anyone have any special phone numbers or tricks to try to get some kind of offer out of them?
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Call up, give your 30 day notice and wait for retentions to call you back at some point throughout the 30 day period who will likely be able to offer you something better than the £62 per month.
 
russ9898 said:
I'm currently in the process of changing ISP to Virgin and taking out their gig1 broadband. Can anyone recommend a router with at least 1 No. 2.5gb Lan port to allow me to fully utilise the connection via ethernet? Only other requirement would be for the router to allow me to host a VPN server so that I can access my home network remotely.
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I host a VPN server with the hub! You just open the port to your VPN server. I use open VPN.

Works a treat!
 
Vertigo1 said:
So my current discounts have all ended as of this month and my Gig1 service has lapsed back to the "full" price of £62 a month. This is the only service I take from VM.

Just spoken to them to see what they can offer me and, after speaking to two separate people, both reported that there was nothing they could offer at all!

I've been with VM for nearly 22 years and this is the first time they've just said a straight "no".
Does anyone have any special phone numbers or tricks to try to get some kind of offer out of them?
Click to expand...

Just go ahead with a cancellation and hope to hear back within a short while.

I had a much better deal for about £46 so it's possible.
 
Madness they still do this. It’s insane that “New Customers” get better offers.

How about New Customers can get a deal here and there, existing customers near end of contract can take those new customer deals.

Better yet reward long term customers with an automatic reduction to best price within the last 6 months near end of contract.

The antiquated New Customers deals is absurd to say the least, Virgin and other companies just STOP IT! You already hit us with CPI/RPI.
 
Flux85 said:
Madness they still do this. It’s insane that “New Customers” get better offers.

How about New Customers can get a deal here and there, existing customers near end of contract can take those new customer deals.

Better yet reward long term customers with an automatic reduction to best price within the last 6 months near end of contract.

The antiquated New Customers deals is absurd to say the least, Virgin and other companies just STOP IT! You already hit us with CPI/RPI.
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It should be stopped right now. Same as contract price rises. They basically stinging customers. A contracts a contract RPI or not I don’t care it’s disgusting.

Greedy CEOs that’s what it is.
 
Vertigo1 said:
So my current discounts have all ended as of this month and my Gig1 service has lapsed back to the "full" price of £62 a month. This is the only service I take from VM.

Just spoken to them to see what they can offer me and, after speaking to two separate people, both reported that there was nothing they could offer at all!

I've been with VM for nearly 22 years and this is the first time they've just said a straight "no".
Does anyone have any special phone numbers or tricks to try to get some kind of offer out of them?
Click to expand...

One other thing to check when retentions phone is whether taking an O2 SIM makes it cheaper, I had all sorts of problems getting a straight good BB deal, but then I got offered my current deal which is basically a discounted 500Mb service with an O2 SIM added for £6.99. This means the BB gets "VOLTED" (bumped up to the next speed tier). I pay £25 for the BB and £7 for the SIM, £32 total, I get 1Gb BB and have an 02 SIM which could be useful maybe, but I have no idea where I put it.
 
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Do you still get the option to cancel when any future price rises get announced?

I remember a while back they made some legal changes, can't remember if one of them was stopping you from cancelling when you get a price increase letter?
 
beachBOYken said:
What about if they announced a price rise in October 2023? not sure they have ever been known to do that though?

I thought this "unable to cancel" was from April 2024.
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Is it in your terms and conditions?

You can cancel your contract and switch to any other provider, as long as you do so within 30 days of being told about the price increase.

But, if your broadband provider has warned you about rises in their terms and conditions you won’t be able to leave penalty-free if you’re still locked into a contract. If you do want to leave, you'll have to pay an exit fee.
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My broadband provider has raised its prices, do I have to pay? - Which?

Broadband providers are allowed to increase prices, but you may be able to leave your contract without paying a penalty.
www.which.co.uk www.which.co.uk
 
Will have to have another look, just thinking about Full fibre when it comes to my area, pretty positive it will be very soon, but no big deal I will just have to wait until my contract is up otherwise, VM have been fine for us for the last 20+ years, so.

@KIA I found the recent email with terms attached and the terms booklet is dated September 2022, Its such small print I couldn't easily find anything about right to cancel with price rises.
 
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Anything I need to do to get the increased upload speed? Gone up to the 500/50 package but upload is still the same at 36, tried resetting the hub. Download speed is fine but the increased upload was why I upgraded.
 
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beachBOYken said:
Will have to have another look, just thinking about Full fibre when it comes to my area, pretty positive it will be very soon, but no big deal I will just have to wait until my contract is up otherwise, VM have been fine for us for the last 20+ years, so.

@KIA I found the recent email with terms attached and the terms booklet is dated September 2022, Its such small print I couldn't easily find anything about right to cancel with price rises.
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On my contract theres some text under the 'Your monthly service charge section' which simply put says your prices will increase each April from April 2024. That looks to be how they are warning customers of their potential price hikes so if yours don't say anything like that then I guess you will have the option to leave.
 
Puzzled said:
Anything I need to do to get the increased upload speed? Gone up to the 500/50 package but upload is still the same at 36, tried resetting the hub. Download speed is fine but the increased upload was why I upgraded.
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If you got the upgrade email you can contact VM and query it as that might get you escalated for a fix, but if you havent got an email you probably need to just wait, the official end date for everyone to be upgraded is by end of the year.
 
Glanza said:
www.independent.co.uk

Which? calls for Ofcom investigation into Virgin Media over ‘egregious’ pricing

Which?’s complaint to Ofcom highlights a clause in Virgin Media’s terms and conditions, which states the firm can ‘change our charges at any time’.
www.independent.co.uk www.independent.co.uk
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Thats interesting, the last part about separate out of bundle price rises, so not the standard April price rise, likely wouldn't happen but if VM did raise prices on part of our contracts any other time, that could give an option to cancel.

Still think it stinks how they can just raise prices each April and customers can't opt to cancel within 30 days.
 
beachBOYken said:
Thats interesting, the last part about separate out of bundle price rises, so not the standard April price rise, likely wouldn't happen but if VM did raise prices on part of our contracts any other time, that could give an option to cancel.

Still think it stinks how they can just raise prices each April and customers can't opt to cancel within 30 days.
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VM are taking the pea and I hope they take them to the cleaners.

No company should even be allowed RPI increases!
 
Need some help, fibre install from virgin tomorrow. I believe the superhub uses 192.168.0.1, but my home network has been using 192.168.1.1 and I don't want to have to take down and manually reset my wireless cameras to the .0.1 subnet. Is it straightforward to change the subnet to use 192.168.1.1 within the superhub settings?
 
encephalopathy said:
Need some help, fibre install from virgin tomorrow. I believe the superhub uses 192.168.0.1, but my home network has been using 192.168.1.1 and I don't want to have to take down and manually reset my wireless cameras to the .0.1 subnet. Is it straightforward to change the subnet to use 192.168.1.1 within the superhub settings?
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You can’t change the router lan ip address. If you need control over your networking addressing, you really need a 3rd Party Router, and put the Hub in Modem mode.
 
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