Virgin Media Discussion Thread

I got an email from Virgin late July offering to reduce my 1Gb service from £67pm to £50pm. I only changed to the new contract in June and was 'ok' paying the higher amount.

So I got an unsolicited price reduction from Virgin, and I don't know why.
 
£50 a month, if that's just for internet, isn't that great tbh but reducing it without having to play the cancellation game is nice.

However, Virgin are hemorrhaging customers at the moment, so I wouldn't be surprised if they are trying new ways to hold on to them for as long as possible.
 
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Yeah. They are idiots. Could have just lowered the price a few quid more and kept me for another 18 months, but no. They got greedy, so I left :cry:

My neighbour left them also at a similar time :D
 
Basill said:
If they have over subscribed the area, it's not getting fixed. Leave for someone else.
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Bingo, that is what my issue it just took VM many years to figure out the actual issue before someone looked more closer at the issues.

If anyone is having consistent down time ie Broadband going down weekly or every 2-3 weeks by all means check the VM status, but its usually down to your area being over subscribed.

As you suggest, lump it or leave I did consider waiting to see if other customers on my street leave VM for Fibre or Sky and see if the service improves but even after 2 years somehow Virgin media got worse :D
 
My latest with VM is that their move to their unique VOIP system prompted me to switch to Vonage who so far are excellent. Reducing my package by removing the landline resulted in .... an increase in price by £16 ! Apparently reducing the package decreases the special discount. You couldn't make it up. Still waiting for Lila to connect me then will celebrate dumping Virgin.
 
stokiejoe said:
My latest with VM is that their move to their unique VOIP system prompted me to switch to Vonage who so far are excellent. Reducing my package by removing the landline resulted in .... an increase in price by £16 ! Apparently reducing the package decreases the special discount. You couldn't make it up. Still waiting for Lila to connect me then will celebrate dumping Virgin.
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Yup its a nasty VM tatic designed to clutch you right where it hurts!

When I tried to change or reduce my package by the time they are done subtracting your discounts they want you to pay £30-40 more per month basically forcing you to stay with them. But next outing when this contracts up ill do similar but may keep the TV package if I get a good new customer deal/offer and then separate BB from fibre optic.
 
Yes, problem has been they had no competition if you wanted decent broadband speeds. On copper best was 3.4 mips with fibre 1gig. Lila gives an alternative, hopefully they will be fine but if not after 12 months I'm back to being a new customer.
 
Is it possible to report a fault with a cabinet(s)? I walk past a couple of cabinets down the road I live on. In the last couple of weeks, both of them are making a rapid clicking noise. Almost sounds like a relay opening/closing rapidly.
 
stokiejoe said:
Yes, problem has been they had no competition if you wanted decent broadband speeds. On copper best was 3.4 mips with fibre 1gig. Lila gives an alternative, hopefully they will be fine but if not after 12 months I'm back to being a new customer.
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As soon as we had an alternative we left. Their latest hub was a nightmare. Turn one device on and it disconnects another! I'm sure it would make a funny sketch but annoying as hell in practice.
 
Jon20 said:
Is it possible to report a fault with a cabinet(s)? I walk past a couple of cabinets down the road I live on. In the last couple of weeks, both of them are making a rapid clicking noise. Almost sounds like a relay opening/closing rapidly.
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Yes their 'Street equipment hotline' is 0330 333 0444. Apparently its an automated service so expect you'll have to provide street name/post code and cab number if there is one obvious on it.
 
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I posted in early July about setting up a mesh system. I went with the cheapest Eero solution and difference in my Wifi performance has been amazing (x3 to 4 speeds). I now want to try setting up a VPN. Can anybody point me in the right direction for a guide on how to do this with a Hub 3 set up in modem mode? I don't think that VM support VPNs (might be wrong though). Cheers
 
TonyM19 said:
I now want to try setting up a VPN. Can anybody point me in the right direction for a guide on how to do this with a Hub 3 set up in modem mode? I don't think that VM support VPNs (might be wrong though). Cheers
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A VPN to what, connect home when you are away from home in order to access home devices securely, or a VPN service you connect to on the internet to obfuscate your location/browsing etc?
 
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Duke said:
Yes their 'Street equipment hotline' is 0330 333 0444. Apparently its an automated service so expect you'll have to provide street name/post code and cab number if there is one obvious on it.
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Thanks. Also found this as well:
community.virginmedia.com

How to report damage to street equipment

Spotted some of our street equipment that's in need of some TLC? We know things can happen, and we're here to help put things right. If you've noticed a problem with one of our street cabinets, cables or pits recently, we'd like the opportunity to put it right as quickly as possible. Just fill...
community.virginmedia.com community.virginmedia.com
 
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