Virgin Media Discussion Thread

Massive outage this afternoon? Down detector got a lot of reports for Virgin and BT! one of my sites at work is completely down as well
 
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Took me over a hour to get my Virgin BB/phone cancelled with 30 days notice, waiting time with the online bot messenger was a hour, so much for 18 minutes waiting time, then he tried to sell me a better bundle deal of £38 a month for 125m and free weekends on phone, it took him 15 minutes just to look at my account. I did say I want no deals just giving you my end of contract notice .

Anyway I have Community Fibre coming Friday for install of 1 Gig speed, free install and only 25 quid a month, I can live without landline since we all have mobile phones. It should be a big jump from 125 to 1Gig and cheaper :) .
Virgin need to sort out the waiting time out on both phone and online, waiting time is far too long. Glad I'm leaving after three years.

:)
 
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utterly fedup of the 10/1 upload download ratios

user 500/500 at work and its just generally so much nicer than my 1000/100 at home first world problem i know but really wish virgin would sort this out`
 
233 said:
user 500/500 at work and its just generally so much nicer than my 1000/100 at home first world problem i know but really wish virgin would sort this out`
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Unless you are uploading large files, you are not going to notice any difference between 100 Mbps and 1000 Mbps. If you are noticing a difference in day to day browsing, it's likely that your VM connection is in a congested area, or other issue.
 
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Contractors were down our road today connecting cables to the poles, ask the engineer what this was in relation to and he said fibre runs, and BT Open Reach come after and pull the cables to each property?

Does anyone have any experience on when this might be up and running?

Thanks
 
iMacMart said:
Contractors were down our road today connecting cables to the poles, ask the engineer what this was in relation to and he said fibre runs, and BT Open Reach come after and pull the cables to each property?
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Openreach will only pull fibre to a house when there's been an order for an ISP for a new fibre install. Same as VM, they won't hook up to houses (in fact they're not allowed without the homeowners permission). Check https://bidb.uk/ which should give some info about who is doing the work.
 
ChrisD. said:
Openreach will only pull fibre to a house when there's been an order for an ISP for a new fibre install. Same as VM, they won't hook up to houses (in fact they're not allowed without the homeowners permission). Check https://bidb.uk/ which should give some info about who is doing the work.
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Ah that makes sense, no point in pulling cables/work if the homeowner isn't interested! Yes I check that site regularly seen them coming into road around my area
 
iMacMart said:
Ah that makes sense, no point in pulling cables/work if the homeowner isn't interested! Yes I check that site regularly seen them coming into road around my area
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If it's Openreach, after you place an order with an ISP they'll put that through to OR as a new install. You usually get 2 appointments, first one is to pull (blow) the fibre to your house and do the external work, the second appointment is for the internal work.

If you already know where you want the ONT to go and it's a distance from the external point, it's worth doing any necessary internal work such as ducting/chasing etc. done before to make the engineers life easier when they do the internal work.
 
ChrisD. said:
Unless you are uploading large files, you are not going to notice any difference between 100 Mbps and 1000 Mbps. If you are noticing a difference in day to day browsing, it's likely that your VM connection is in a congested area, or other issue.
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unfortunately its shifting multi gig files about :(

so definitely noticeable
 
233 said:
unfortunately its shifting multi gig files about :(

so definitely noticeable
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What are you shifting about exactly? You could run up a free VM in Oracle Cloud and do work from that. But I understand that remote VMs are not always ideal for working on, but if it's for the occasional file transfer from web server A to web server B it might be an option.
 
Question on that, what happens when you swap around between openreach and altnets? Will the drop cable, NID, ONT be moved from one NAP to the other or is all the last mile stuff duplicated? I wouldn't want to have multiple ONTs mounted on my wall!

EDIT: My iCloud Drive is far more performant with my symmetric connection, even with small files.
 
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One ONT for each physical network. You can remove them yourself if you want, but CityFibre can't remove an Openreach cable, for example.

Edit: It's why the more geeky among us prepare in advance and get cable conduit routes installed to an under stairs cupboard or loft or similar, so that the collection of ONTs isn't something that needs to be worried about.
 
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Around 20rh December I spoke to VM about moving to them. I agreed a package but I tell them there may be a technical reason that means they can't install. There is no catv box out side my house, there a access road in front of my house and the fibre line terminates about 15m from my house.
I ask for a pre sales survey, which they send a engineer out to do.
He does not see an issue.
A few days later a cable crew turn up in a flatbed transit but they leave after 20 minutes.
A few days later I get an email for VM saying due to technical difficulties they can't install. So the contract is cancelled.
Part of the package included a O2 sim. Then in early January I get a charge on my bank account saying £25 O2 first payment. They had not cancelled the sim. I phone O2 and spent 1.5 hours explaining to them.that as the VW contract is cancelled the O2 contract was part of that.
They agreed and send me a text and email confirming the contract has been cancelled and i should get a refund within 7 days. So far no refund but a letter has arrived a couple of days ago saying welcome to O2
The bottom line is VW are rubbish and I'm glad they couldn't install.
 
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