Virgin Media Discussion Thread

Wife took out a contract in her name after I cancelled mine and it was £38 a month for 350Mb upped to 500Mb with Volt, phone and Mega TV. Was then only £4 a month extra to up to Gig1 which is pretty crazy - can't complain at £42 a month for all of that. Since it's only my backup connection it's arguably a bit of a waste of money, but I went for it anyway and got a Hub 5 today. Surprised at how decent the Wifi is on it for an ISP supplied router and it's nice to have the 2.5Gb port which means I can now actually get full throughput on the LAN.

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Just a shame about the ~20ms latency in my area. From what I gather other VM areas are better than that, but it's not too bad as I get much lower on my Toob connection anyway. All in all pretty impressed, just wish they'd never bothered with the Hub 4 as that's what I had before and it just seemed silly never being able to get more than 940Mbit on a 1.13Gb connection.
 
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Yeah that was always my take on it., I could max out a gig connection while there's still around 200Mb/sec free for other devices and kids on wifi to use, so it wasn't totally wasted I suppose.
 
I cancelled Virgin and jumped ship to EE/BT fttp. Returned all the kit and the next day received notification that there'd be a 2 month delay due to openreach needing to do some ground work, can only lol. Resigned virgin Gig1 which was cheaper than lowest they'd go when it came to renewal for the 500mbps service I was on.

Fingers crossed Yodel deliver the hub today!
 
firstborn said:
I cancelled Virgin and jumped ship to EE/BT fttp. Returned all the kit and the next day received notification that there'd be a 2 month delay due to openreach needing to do some ground work, can only lol. Resigned virgin Gig1 which was cheaper than lowest they'd go when it came to renewal for the 500mbps service I was on.

Fingers crossed Yodel deliver the hub today!
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Delivered. Worked briefly, now offline. Trying to contact CS, and now remember why I wanted to switch...
 
Taken me about 3 weeks of back and forth to get a WiFi pod from them to extend the range of the WiFi on the Hub 5x... 3 days back and forth with "support" to get it connected, work out that it really doesn't like ANYTHING other than itself as the DHCP server, so Pi-hole switched of etc.

Signal either brilliant or abysmal around the house, so Virgin WiFi switched off and I've hooked up 3 Eero Pro 6E and it just works.

Really hope that by the time my contract's up in about 14 months that someone else gets 1gig+ in the area and I can escape. Never had the battle with either EE or Sky customer service, even just getting to speak to someone, or dealing with them! The Virgin service itself has been great, but having to deal with support is just abysmal.
 
dakaiez said:
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Mines still going strong, don't seem to have any problems and always max speed.
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I was getting the same upload speed briefly, but only 300 or so download. Then received a second activation txt an hour after the first and it all died.

'Engineer' coming Wednesday to sort it out... allegedly. Bit only after 3 hours on their whatsapp chat.
 
firstborn said:
I was getting the same upload speed briefly, but only 300 or so download. Then received a second activation txt an hour after the first and it all died.

'Engineer' coming Wednesday to sort it out... allegedly. Bit only after 3 hours on their whatsapp chat.
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That's a shame, had mine a few months now. Was with their 500 package prior again with no problems, don't seem to have any congestion problems round here.

Only stuck with them due to their good retentions deal £45 a month for 500 (1gig with volt), mix it tv, extra tv box and anytime chatter phone.

Also got 2 virgin mesh pods, now bedroom and sitting room which are using wired backhaul have 600/700 on iphone and when on my Samsung Tab 9 get 800+ when speedtesting on wifi.
 
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I have OR FTTP and Virgin options at my house, I've been with VM for over a year now and I have to be honest, the service has been pretty much perfect. I'm a heavy Football/F1/Rugby watcher and not much else comes close in terms of price to get Sky and TNT. If they offer me a good retention deal I'd be happy signing up again. I'm just glad my work SIM is with Vodafone, I have to use that for data as O2 is laughably poor.
 
ChrisD. said:
I have OR FTTP and Virgin options at my house, I've been with VM for over a year now and I have to be honest, the service has been pretty much perfect. I'm a heavy Football/F1/Rugby watcher and not much else comes close in terms of price to get Sky and TNT. If they offer me a good retention deal I'd be happy signing up again. I'm just glad my work SIM is with Vodafone, I have to use that for data as O2 is laughably poor.
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I had been with VM for 4 years and never had an issue. But no deal to be had when contract came up for renewal and it was expensive compared to BT/EE.

I also had 2 sims with 02 with 4G speeds around 1mbps in the house. Switched both to EE and around 100mbps in the house now - both were heavily discounted as I took them out at the same time as broadband order. I have been told and have email saying that discount will remain should I cancel broadband due to delays, which I'll do as soon as VM up and running. Bet open reach turn up to dig up the pavement as soon as I do.
 
TV questions here

Re the 360 box,
is it buggy or stable?
can you set reminders or just record stuff (like Sky Q)?
how much HDD space (TB or hours or both)?
what is the USB port on back of box for?

Re the watch anywhere (seems to have MANY names!!),
OK, Android (not FireTV), iOS (not AppleTV), Windows, Mac
Blocked from Casting but what about Screen Mirroring?
Can I use with Nvidia Shield or GoogleTV boxes?
If I am away from home and wanna watch live TV can I?
Aso can I start a recording and then watch that remotely before its finished?
 
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That's a lot of questions!

I have the 360 box, it's not as slick as Sky Q however it's perfectly usable and I haven't had any stability issues. It supports recording, not sure about reminders. I have no idea what the USB port is for. You can watch live TV on your laptop/phone/iPad using the Virgin TV go app.
 
I'm just ranting, but my VM M500 (HFC) has been really good since installation in July, but it's been dropping packets sporadically over the past 24 hours :mad:



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That's sometimes a cabinet painted dark green sitting in direct sunlight and finally deciding that the heat cycling is too much for it to take
 
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