Virgin Media Discussion Thread

I,m getting 1 gigabit installed on Friday , and it’s using the XGS /PON technology, what are people’s thoughts on this set up please ?
Hub 5x sucks, impossible to ditch it right now due to above. When I get a ‘maintenance window’ (requires wife approval) I’m going to try and put my router back to a double NAT setup to maybe get some of my sanity back. We’ll see if that breaks anything.
 
Can you configure custom LAN routes on the 5X? Best option for people desperate for no-NAT is either to spend the money on the XGS-PON sticks and flash the serial into them, or overlay something like the A&A L2TP tunnel over it.
 
Hub 5x sucks, impossible to ditch it right now due to above. When I get a ‘maintenance window’ (requires wife approval) I’m going to try and put my router back to a double NAT setup to maybe get some of my sanity back. We’ll see if that breaks anything.
When you say the 5x sucks do you mean general wi fi performance or lack of configuration options etc ?
 
When you say the 5x sucks do you mean general wi fi performance or lack of configuration options etc ?

Big lack of configuration options mostly, but also for some reason intermittent DNS performance/resolution that I never had before. Problems accessing my local network server intermittently. More issues with bufferbloat as well from my testing. The general responsiveness of the connection feels off from time to time on multiple devices, I think it may be that.

Probably more jarring as I had a MikroTik router which had so many options, so going to a Hub 5x was like going from engineering a skyscraper to building duplo.

I never tested the WiFi. I’m sure it’s alright and they will give you range extender pods I think, can’t comment on those.

There is a DMZ option so that’s what I’m going to try and use with my old router. If that works well, then I may upgrade the router to one that can handle the throughput (old one can’t I think). May get one with SFP input so if modem mode never comes I’ll go the route of an XGS-PON stick with custom firmware. It’s just a lot of expense for something VM should just support out the box.
 
Big lack of configuration options mostly, but also for some reason intermittent DNS performance/resolution that I never had before. Problems accessing my local network server intermittently. More issues with bufferbloat as well from my testing. The general responsiveness of the connection feels off from time to time on multiple devices, I think it may be that.

Probably more jarring as I had a MikroTik router which had so many options, so going to a Hub 5x was like going from engineering a skyscraper to building duplo.

I never tested the WiFi. I’m sure it’s alright and they will give you range extender pods I think, can’t comment on those.

There is a DMZ option so that’s what I’m going to try and use with my old router. If that works well, then I may upgrade the router to one that can handle the throughput (old one can’t I think). May get one with SFP input so if modem mode never comes I’ll go the route of an XGS-PON stick with custom firmware. It’s just a lot of expense for something VM should just support out the box.
Thanks for the reply , well I will find out this Friday , hopefully modem mode appears at some point .
 
Well today was the day , 1 gigabit installed , no issues and so far so good , the boys happy he has a lower ping when gaming , wi fi on the HUB 5 X seems better than my Asus , any ideas how I can see the stats on the 5X ?
 
Well today was the day , 1 gigabit installed , no issues and so far so good , the boys happy he has a lower ping when gaming , wi fi on the HUB 5 X seems better than my Asus , any ideas how I can see the stats on the 5X ?

Have you logged into it? What stats are you looking for?
 
Yes I've logged into it ,I was looking to see up/down connection speeds

Looking in the menu on mine, I can’t see anything about speeds. I’m not sure if that’s bad design or an omission, or it’s not so simple to know this on client side with XGS-PON…

I confirmed by running a speedtest which is more representative anyway I would argue.

I also setup a thinkbroadband monitor to check for outages and latency performance (very good so far for me).
 
I've just been notified by Virgin that they are going to be upgrading the broadband network in my area on Friday.

I know that Nexfibre have been working in the town for the last few months, so I'm wondering if this has anything to do with that.

Anyone had similar?
 
I've just been notified by Virgin that they are going to be upgrading the broadband network in my area on Friday.

I know that Nexfibre have been working in the town for the last few months, so I'm wondering if this has anything to do with that.

Anyone had similar?

Not had any notification where I am. I think this will become more common as VM plan to have the whole network upgraded by 2028.
 
I've just been notified by Virgin that they are going to be upgrading the broadband network in my area on Friday.

I know that Nexfibre have been working in the town for the last few months, so I'm wondering if this has anything to do with that.

Anyone had similar?

Yes, it’s likely rollout of Virgin and nexfibres new fibre network. Plenty of info in the thread on XGS-PON. I’ve recently adopted it along with some others if you look at previous posts.
 
Are people's experiences with VM really this bad? I guess I have never had to call their tech support as I've never had any issues. Granted the contract re-negotiation/renewal call every 18 months is a real pain.
It's the continually screwing me on price because they know I have no other option that means I'll be leaving at the end of my current contract. My house is in a new build estate and we had no other alternative until very recently (too far from the cabinet, no G Fast, no 5G, no full fibre), so they wouldn't budge on price as they knew it was either them, or around 20MBit via FTTC.

BT have just installed proper fibre, so at the end of my current contract I'm going to be gone (currently paying £45/month for 250Mbit after trying every trick in the book).
 
I highly doubt they’re that advanced.
I'd be shocked if they didn't have a proper CRM system that categorises customers with attributes like available alternatives, postcode based wealth indicators etc. Not exactly rocket science - companies have been doing this for 20 years.
 
I'd be shocked if they didn't have a proper CRM system that categorises customers with attributes like available alternatives, postcode based wealth indicators etc. Not exactly rocket science - companies have been doing this for 20 years.
I thought this might be the case with Virgin, too. It did cross my mind on odd occasion that some sort of note may have been placed on my account. It could just be being a little paranoid, but I wouldn't put it passed them.

Anyway, They are in rear view mirror now.
 
I just realised that I no longer have an O2 sim that I took out ages ago but never used it, maybe this is why virgin will only offer me £43 to renew my current 1 Gig service instead of a lesser offer. I may need to order an O2 sim then go for the M500 and do the volt thing to double my speed back to 1Gig as long as they’re still doing it. Anyone know what the cheapest O2 sim deals are available? Will Volt also work with an O2 pay and go or does it have to be a contract? Ideally the cheapest O2 sim deal as I won’t actually be using it.
 
I'd be shocked if they didn't have a proper CRM system that categorises customers with attributes like available alternatives, postcode based wealth indicators etc. Not exactly rocket science - companies have been doing this for 20 years.
I told them I had City Fibre at my house (I don't) and they didn't question it at all.
 
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