Virgin Media Discussion Thread

pingwing · 24 Nov 2011 at 12:53

SkeeterUK said:
Not with virgin yet but i feel your pain and found this to cheer you all up lol.

Reminds me of the day their music was Rick Astley - Never Gonna Give You Up

Bad 20 mins to get the internet fixed

londonbairn · 24 Nov 2011 at 12:54

Really annoyed at VM, not at the service of our 50mbit as it has been excellent (never slows down), but the information around 100mbit rollout is terrible.

No one at VM seems to know what is going on with the rollout in our area. I struggle to understand how, when at UKO they had wads of detail on our local exchange when it was going 8mbit and 24mbit.

Does anyone know who I need to speak to in VM?!

V_R · 24 Nov 2011 at 13:29

mp260767 said:
would u rate it as a decent router A_M ?

I use the WNDR3700 on my FTTC setup, its, in my opinion, a fantastic router, have had 0 issues with it since FTTC was installed mid may.

madindehead · 24 Nov 2011 at 13:42

rafster said:
Really annoyed at VM, not at the service of our 50mbit as it has been excellent (never slows down), but the information around 100mbit rollout is terrible.

No one at VM seems to know what is going on with the rollout in our area. I struggle to understand how, when at UKO they had wads of detail on our local exchange when it was going 8mbit and 24mbit.

Does anyone know who I need to speak to in VM?!

There is a spreadsheet somewhere on VM website, which you can open, and it shows which areas have 100Mb, and when other's are due to get it. You just need to find out which exchange you are on.

londonbairn · 24 Nov 2011 at 13:43

madindehead said:
There is a spreadsheet somewhere on VM website, which you can open, and it shows which areas have 100Mb, and when other's are due to get it. You just need to find out which exchange you are on.

I know. No one knows beyond what is on there. I have tried multiple departments and the forum. Our area changed from Dec-11 to Being Planned.

You would think they would know, like many other ISPs.

Ace Modder · 24 Nov 2011 at 18:17

My connection is poor again

So more crappiness on my line with rubbish packet loss.

Unplayable gaming!

I'm meant to be on their 100mb line?

SkeeterUK · 24 Nov 2011 at 18:33

I thought london and paris is the only things u can use the test on for 100mb pack as the others wouldnt work properly or somit?

Btw ace im curious as to what this speedtest shows. Can you let me know? As i am more favour of this sites test than speedtest sites one.

http://www.mybroadbandspeed.co.uk/

madindehead · 24 Nov 2011 at 18:43

I wonder what on earth is going on at the moment. Must be some major problems on their network and exchanges they can't find/can't be bothered to fix.

If my problem really is someone downloading, I would love to know how they are able to flood the entire network with it, and make my speeds drop from perfect 50Mb to 2.5Mb.

If they don't fix it by next week, I'm going to get really angry with them, and start asking for full credit on my bill. It's unacceptable. Of course, the worst thing is, it ONLY happens at night, so no one will be available to look at it!

Ace Modder · 24 Nov 2011 at 18:59

SkeeterUK said:
I thought london and paris is the only things u can use the test on for 100mb pack as the others wouldnt work properly or somit?

Btw ace im curious as to what this speedtest shows. Can you let me know? As i am more favour of this sites test than speedtest sites one.

http://www.mybroadbandspeed.co.uk/

Ace Modder · 24 Nov 2011 at 19:04

after leaving the ping -t virginmedia for 15mins

I have a 6% packet loss to them, will ping spikes up to 350ms

Ace Modder · 24 Nov 2011 at 19:08

My power levels seem fine though

SkeeterUK · 24 Nov 2011 at 19:13

Ah k, wasnt sure if it would make a diff just curious if it did tho.

SkeeterUK · 24 Nov 2011 at 19:22

Your not near a university by chance are you, i hear ppls connections are dire when all the students are logging on if u live near em.

It is probably no use really as they probably dont keep it up to date but u can have a look if you havent already on there area checker thing. https://my.virginmedia.com/faults/service-status

Ace Modder · 24 Nov 2011 at 19:36

Already checked that, and it says my area is fine

Not near a uni either. I'm 1.6 miles from OCUK HQ though.....

SkeeterUK · 24 Nov 2011 at 19:37

Gibbo hogging the net making all the big deals eh

Ace Modder · 24 Nov 2011 at 19:38

SkeeterUK said:
Gibbo hogging the net making all the big deals eh

LOL, IF only... I could pull the plug then

Skillmister · 24 Nov 2011 at 20:52

On 30 not 50meg but i'm ****ing sick of having useless internet. On days it does actually work, it's ****.

Iplayer buffers every few seconds then cuts out completely with the 'insufficient bandwidth' message.

WHYYYYYYYYY wont things work with speeds that are "fine"

rah^ · 24 Nov 2011 at 21:19

Ace Modder said:
My power levels seem fine though

What are your upstream levels like tho? (also welcome to high upstream utilisation hell!) expect the fix date to sail past many times!

Ace Modder · 24 Nov 2011 at 23:13

ChrisD. · 24 Nov 2011 at 23:16

A_M, your power levels look fine (up&down), so the problem is likely to be in the cab or further down the line on Virgin's side.

If I were you I'd arrange for an engineer visit, go through on option 5, it's typically the quickest way if faults fob you off.