Virgin Media Discussion Thread

MOOGLEYS said:
Its on total download amount not type. If you go over what they feel is a fair usage amount it will be capped.
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It's both. They'll throttle a connection if it exceeds the download and/or upload limit.

File Sharing:

We also moderate the total volume of file sharing traffic on our network between 5pm and midnight on weekdays and midday and midnight on weekends. This policy, which applies to all broadband packages, is restricted to Peer to Peer (“P2P”) applications and Newsgroups (which are commonly used to distribute large amounts of data)
This policy does not impact any applications other than Peer to Peer and Newsgroups, so things like watching iPlayer, online gaming, making calls via Skype, downloading music tracks from iTunes or streaming them from Spotify and sending an email or normal browsing are unaffected.
It's important to remember that these traffic management policies only apply at peak times when speeds are most likely to be affected by people using more than their fair share. Outside of peak times we do not manage traffic.
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My actions thus far;

  • Posted on the official VM forums for help. Usually takes a week or so for an official response.
  • Spoken to India, who told me they would have their team investigate, but couldnt give me any point of reference for the call (mmm, hmm).
  • Spoke to the UK retentions, who acknowledged utilisation looked high. They then put me back through to India who told me a fault had been reported on the 3rd Dec, with a fix date of 8th Dec. We shall see.

Question however. I've only used the ThinkBB grpah during my difficulties, I could do with a benchmark of what would look acceptable. What sort of yellow/blue latency should one ideally accept as the norm? Is red packet loss acceptable at all?

The latest;

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I'll continue to post here, then at least if others are experiencing similar issues it may be of some guidance in the future.

It better be fixed ready for the Back To Karkand BF3 expansion being released :mad:
 
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What makes you think it's not healthy on the wallet? Sub £30 pcm for a proper decent fibre connection is good to me? I pay £67 for all my services with Virgin and that's on a mates deal, I could drop that by £20 or so if I sacked of the Broadband which I am very tempted to do at the moment.

6pm - 12pm and internet? Sure, if it's basic browsing, but youtube, gaming or anything slightly intensive, no chance! Might as well tether up my iPhone tbh.

For the extra couple of quid a month it'd cost me, I'd happily sacrifice 10MB of my available bandwidth.

However I'd be going with http://adsl24.co.uk/ if I switched.
 
The other resellers of FTTC generally have terrible usage limits though. ADSL24 is slightly better with Unlimited Off-Peak, but the times aren't exactly great unless you schedule downloads overnight.

Those "sub £30 pcm" packages have a 120Gb total download limit a month. Terrible really given the speed of the connection. 30Gb for the entire month between 9am-midnight and 90Gb off-peak? Yikes.
 
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30GB is enough before you're shaped IMO, unless you download a lot in peak times. I don't mind managing my download queues for the sake of workable broadband in the evenings to play games and watch a 2 minute 1080p clip on YouTube without waiting 10 minutes for it to buffer.

I get 10MB at best in the evenings anyway with Virgin and I haven't downloaded anything big in peak time for weeks on end purely as there's no point with the ridiculous connection I'm getting.
 
Guess it varies depending on what you do. 30Gb during peak would be too little for me, Youtube, iPlayer and Steam downloads take a lot of bandwidth. I don't download a lot, but it just works out that I end up using quite a bit of bandwidth.
 
Heres my FTTC line that actually gets used... :p

V_R said:
My FTTC line @ 40/10. Last night from 6-12 i was playing BF3, GF on facebook etc.....

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and also...

V_R said:
:D
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I'm on the Fibre pro 30 package, and its been good as gold all the time. I'm not a heavy downloader, if there is something big i want i do it after midnight or at the weekend. its no hardship. ;)

I got within an inch of signing to VM, soooo glad i didn't.
 
Nymins said:
Guess it varies depending on what you do. 30Gb during peak would be too little for me, Youtube, iPlayer and Steam downloads take a lot of bandwidth. I don't download a lot, but it just works out that I end up using quite a bit of bandwidth.
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Have you actually measured how much you use or are you just saying you download a lot because you think you do?

Not having a go, just interested really.

As I said though, I'd rather pay a little more for quality of service and manage downloads if I have to for a workable decent connection.

Remember when Virgin came at a premium for 20MB over conventional ADSL?
 
Nymins said:
Those "sub £30 pcm" packages have a 120Gb total download limit a month. Terrible really given the speed of the connection. 30Gb for the entire month between 9am-midnight and 90Gb off-peak? Yikes.
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that's the problem. 120GB would be plenty for me if i could download when i want but having 30GB peak time with those hours is an absolute **** take.
 
MilanoChris said:
Have you actually measured how much you use or are you just saying you download a lot because you think you do?

Not having a go, just interested really.

As I said though, I'd rather pay a little more for quality of service and manage downloads if I have to for a workable decent connection.

Remember when Virgin came at a premium for 20MB over conventional ADSL?
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Last month came in at 486GB give or take a few megabytes. This is on the 30Mb package. I usually download during the day, the 3-9PM restrictions kinda suck, but after that its fine.

I thought my connection would be flakey being near a student area, but its been brilliant since I got it.
 
marc2003 said:
that's the problem. 120GB would be plenty for me if i could download when i want but having 30GB peak time with those hours is an absolute **** take.
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The problem with those limits, is that everything you do contributes to your download limit. I stream a LOT of HD programs on BBC iPlayer, so wouldn't be good for me.

On a side note regarding my connection, I have been moved to a quieter upstream channel which has less bandwidth on it. Hopefully it helps.
 
rafster said:
Our VM 50mbit connection has been good so far, the only problem is sometimes Youtube struggles on "HD" streams, and sometimes iPlayer buffers.
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Until a month ago, my connection was ace (barring a few problems with knocked out the cabinet)

Youtube is a funny one, sometimes I think it's more a Youtube problem, than my internet, as some videos load VERY fast, and others are sluggish, even at 1080p.
 
It is just Youtube or iPlayer playing up pretty much all the time. Your connection will only be as fast as the thing you are connecting to. If Youtube is slow, there is nothing your 50MB or 100MB line can do about it.
 
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