Virgin Media Discussion Thread

ChrisD. · 12 Dec 2011 at 21:24

My amazing connection tonight.

Cable repull (2nd time round after the first time it was meant to be done but it actually wasn't!) is this Thursday, I hope it solves the issue.

They said on the phone I can only ask for money back when the fault is clear, is this right?

CraigN · 12 Dec 2011 at 22:55

snap

mine tonight

CaptainRAVE · 12 Dec 2011 at 23:02

My 30Mb line is incredibly slow tonight.

MOOGLEYS · 12 Dec 2011 at 23:04

Since being dropped down to 30mb mine has been superb at all times...

madindehead · 12 Dec 2011 at 23:18

MilanoChris said:
They said on the phone I can only ask for money back when the fault is clear, is this right?

No. I got £18 credit on my account because my connection was bad for a whole month. Got 50% back effectively. Net is only bad from 7pm to 1am, but I still made them refund me.

ChrisD. · 13 Dec 2011 at 11:08

Which team did you speak to? The faults team?

englishpremier · 13 Dec 2011 at 11:18

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What are the opinions of this?

The massive spike is when the I was streaming a show in HD in one room, while the gf was streaming another at the same time.

Sp00n · 13 Dec 2011 at 13:43

englishpremier said:
What are the opinions of this?

Jealous.

englishpremier · 13 Dec 2011 at 13:54

Is the spike when watching HD anything to be concerned about?

Sp00n · 13 Dec 2011 at 14:15

No it's pretty much to be expected really, it's when you're doing nothing and you see lag/packet loss that you need to be "concerned"

KIA · 13 Dec 2011 at 15:12

How fast is the connection and were you maxing it out? That's some serious packet loss.

englishpremier · 13 Dec 2011 at 15:51

mine is a 50meg connection with iplayer running in HD on two separate PCs in different rooms, with and a little up/downloading of a few kb/s.

Nothing major really.

oli356 · 13 Dec 2011 at 16:34

Nothing but problems from Friday with the net. Having speeds of like 0.5 tonight.

1st call to VM: (few tests, everything looks OK) (It's your PC, boot up into safe mode and try) (It's the same) (OK let me transfer you to tech support)

Tech support: We can help you with that issue, it's just going to cost you £10 a month for 24/7 support for 3 computers... (Really? Our bill is just over £100 p/m already, I know its not my PC because there are multiple in the house and they are all getting bad speeds)

Rang 6 different times (instantly got through everytime), to see if I could speak to someone English. He ran tests, checked things. Managed to get him to book a technician for Friday and also credited £13 to the account.... Sigh

I hate Virgin

rah^ · 13 Dec 2011 at 17:09

Some of them dont seem as bad as the VM forums ones

kissenger · 13 Dec 2011 at 17:59

My VM broadband connection has been literally unusable for online gaming since Thursday and it hasn't let up. It seems especially worse at peak times but it's pants all the time.

E.g. check out these ping tests:

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Christopher (Laptop)>ping www.google.co.uk

Pinging www.l.google.com [209.85.147.104] with 32 bytes of data:
Reply from 209.85.147.104: bytes=32 time=86ms TTL=48
Reply from 209.85.147.104: bytes=32 time=339ms TTL=49
Reply from 209.85.147.104: bytes=32 time=249ms TTL=48
Reply from 209.85.147.104: bytes=32 time=123ms TTL=48

Ping statistics for 209.85.147.104:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 86ms, Maximum = 339ms, Average = 199ms

C:\Users\Christopher (Laptop)>ping www.google.co.uk

Pinging www.l.google.com [209.85.147.104] with 32 bytes of data:
Reply from 209.85.147.104: bytes=32 time=82ms TTL=48
Reply from 209.85.147.104: bytes=32 time=43ms TTL=48
Reply from 209.85.147.104: bytes=32 time=72ms TTL=48
Reply from 209.85.147.104: bytes=32 time=39ms TTL=49

Ping statistics for 209.85.147.104:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 39ms, Maximum = 82ms, Average = 59ms

C:\Users\Christopher (Laptop)>

Bear in mind that's through command prompt. Problem doesn't show up on pingtest.net. I called VM yesterday and they're sending me out a new modem. They're wasting their time though. It's obvious that this is an overutilisation issue. VM have signed up too many new customers without upgrading their network to cope. Might call BT in the morning and switch.

KIA · 13 Dec 2011 at 20:01

@kissenger Create a Think Broadband Quality Monitor.

robfosters · 13 Dec 2011 at 23:36

I'm trying to create a monitor. I have done it, but it's not showing anything. How do you start it monitoring?

KIA · 14 Dec 2011 at 11:04

robfosters said:
I'm trying to create a monitor. I have done it, but it's not showing anything. How do you start it monitoring?

Give it time to update.

Ace Modder · 14 Dec 2011 at 11:20

Well no reply from VM regarding my email.

But this is my connection, it seems a little better (ignore the red block) 2 power cuts

And last night I had 3 PS3's connected on my connection with one constantly downloading from the PSN between 7 till 8pm. Then all 3 were connected on GT5 multiplayer till almost 11pm.

(The joy of me, Gibbo, NathWraith, RJKoneill, Andrew Moore and one of our sales guys all hooked on GT5 last night - LAN style)

Phunky · 14 Dec 2011 at 21:49

Well my connection went out for about 5hrs last night and when it came back up I noticed the IP had changed and so far the connection has been great latency wise.

Downloads seem a little off as i'm only getting 3.5mb/s on newsgroup but tbh i'm not bothered about that, latency and packet loss is what i'm bothered about atm.