Virgin Media Discussion Thread

vipergrm · 27 Jan 2012 at 02:22

I've just signed up for Supernews and whilst it was working ok for the first few days now I am not getting any speed at all. No matter what port I select whether it be SSL or non SSL the max speed I get is 0.5kb which is absolutely nothing on a 50Mb connection (Virgin Media).

Oddly enough, if I switch over to my Astraweb connection I get full speed and this is with using the same ports as Supernews. It would seem that they have some packet detection system of some kind and instead of evening limiting download speed they have cut it completely. I also get around 50Mbps download and 4.7Mb upload according to speedtest.net so that actual connection is fine.

I've just found out that BT Inifinity is available in my area now so I may well jump ship. Pretty sad when I've been a VM customer for more than 10 years...

TehJumpingJawa · 27 Jan 2012 at 02:25

deuse said:

/want

ChrisD. · 27 Jan 2012 at 18:49

Engineer booked on Tuesday.

Wonder what he'll make up.

Wyrdo · 28 Jan 2012 at 12:45

MilanoChris said:
Engineer booked on Tuesday.

Wonder what he'll make up.

If it's down to over utilisation, which is what it looks like, the engineer will do nothing.

ChrisD. · 28 Jan 2012 at 13:50

Wyrdo said:
If it's down to over utilisation, which is what it looks like, the engineer will do nothing.

Exactly, so no idea why they're sending someone.

zpos · 28 Jan 2012 at 16:26

deuse said:
just got an upgrade from 50Mb to 100Mb for an extra £2.50 a month
I know the price of the 100Mb is coming down but if you get it before Feb
you will get the upgrade to 120Mb Free.

Did you do it over the phone and did you need to haggle?

I can't get into my package details online as it asks me to phone them so curious how it's done.

deuse · 28 Jan 2012 at 19:19

zpos said:
Did you do it over the phone and did you need to haggle?

I can't get into my package details online as it asks me to phone them so curious how it's done.

I just called retentions on 150 and asked what deal they could do.

Sp00n · 28 Jan 2012 at 20:59

Wow, VM have just replied to my thread that I originally started on the 10th of october last year, new fix date is now march 21st.

I think I might go and cry.

CraigN · 29 Jan 2012 at 00:15

My fix date was 17th Jan ever since then my connection has looked like this even at peak hours.

Not amazing but its usable as I want to use it.

Deehjay · 29 Jan 2012 at 00:17

More than likely been posted but find out when your connection is doubling for free:
http://doublespeed.virginmedia.com/

July onwards for Nottingham

zpos · 29 Jan 2012 at 06:56

deuse said:
I just called retentions on 150 and asked what deal they could do.

Cheers. I'll give them a call on Monday as I think they aren't available over the weekend.

ChrisD. · 29 Jan 2012 at 17:46

Does anyone have an email for someone high up within Virgin?

Alex_6n2 · 29 Jan 2012 at 18:09

MilanoChris said:
Does anyone have an email for someone high up within Virgin?

Give the CEO an email, [email protected] ,or give Ratna a call on 08000520339, she's head of customer service or something

Just so you know, I'm still battleing to switch over to BT Infinity. I've been told about 7 different things by different departments, even had to cancel my BT order because it was going to cost me £150 to get away from Virgin. I've phoned to complain 6 or 7 times since the New Year, had an engineer out, had someone from the Networking guys apparently go and swap me onto a different UBR and still nothing

Alex_6n2 · 29 Jan 2012 at 18:30

For reference this is my connection at the moment (30Mb XL):

I got up early deliberately this morning to play BF3 and it was working fine at 9am right through till about 1 or 2. Been getting steadily worse since then.

ChrisD. · 29 Jan 2012 at 18:51

Alex_6n2 said:
Give the CEO an email, [email protected] ,or give Ratna a call on 08000520339, she's head of customer service or something

Just so you know, I'm still battleing to switch over to BT Infinity. I've been told about 7 different things by different departments, even had to cancel my BT order because it was going to cost me £150 to get away from Virgin. I've phoned to complain 6 or 7 times since the New Year, had an engineer out, had someone from the Networking guys apparently go and swap me onto a different UBR and still nothing

I'm contemplating switching as well but I'm in a contract so a similar predicament as yourself.

Alex_6n2 · 29 Jan 2012 at 19:47

MilanoChris said:
I'm contemplating switching as well but I'm in a contract so a similar predicament as yourself.

Well I've been told that they will waive your contract but what you need to do this has changed depending on who I've spoken too.

One representative told me I had to have the same problem recur for a month

The 2nd told me I had to complain 3 times in the same month and have an engineer out to follow process (Which I've now done and still can't get away...)

I'm not the kind of person to actually start formal complaint procedures with an external body but it's that time I think. £30 a month for a service I can't use. Awesome.

Wyrdo · 29 Jan 2012 at 21:00

MilanoChris said:
Does anyone have an email for someone high up within Virgin?

Have you logged an official complaint with Virgin yet? Do that and you'll at least get refunded some money off your bill until the issues are resolved. I can't find the link at the moment but there's a complaint form on the Virgin web page somewhere, fill it in and wait for a response from the complaints team.

ChrisD. · 29 Jan 2012 at 21:32

Alex_6n2 said:
Well I've been told that they will waive your contract but what you need to do this has changed depending on who I've spoken too.

One representative told me I had to have the same problem recur for a month

The 2nd told me I had to complain 3 times in the same month and have an engineer out to follow process (Which I've now done and still can't get away...)

I'm not the kind of person to actually start formal complaint procedures with an external body but it's that time I think. £30 a month for a service I can't use. Awesome.

Have you spoken to retentions at all?

Mine has been going on since October last year.

Wyrdo said:
Have you logged an official complaint with Virgin yet? Do that and you'll at least get refunded some money off your bill until the issues are resolved. I can't find the link at the moment but there's a complaint form on the Virgin web page somewhere, fill it in and wait for a response from the complaints team.

Nothing official, just the old complaining on the phone which has given me a little bit of my money back.

I just want decent internet, my mate is stuck with 3Mb broadband in the sticks and gets a better quality connection than me.

Alex_6n2 · 29 Jan 2012 at 22:25

MilanoChris said:
Have you spoken to retentions at all?

Mine has been going on since October last year.

Nope. Mine's been going on since October as well (Although my complaints then were never added to the notes on my account!!!!) Now I make sure to ask my notes are kept up to date before I put the phone down.

I just want a decent connection too!

ChrisD. · 30 Jan 2012 at 06:36

I'm going to see what the engineer has to say on Tuesday and go from there. I thought I'd get somewhere on the forum but they're useless as well.