Virgin Media Discussion Thread
- Thread starter macca40
- Start date
Get a proper complaint in, you'll at least get some money back while they sort your connection out.
Mine has been terrible since October last year and the supposed fix date is tomorrow, no chance in hell that's happening and I'll be right back on the bloody phone to them.
Well I had an email back from head office this morning, asking me for more details, so I sent that all off. Then I had a missed call from a Virgin number this afternoon which I couldn't answer as I was in work. I hope they keep daytime contact to email only as I can't really answer my phone in work.
I've upgraded to 50 from 30 over the last couple of weeks and the line itself is just as stable as my 30Mb line. I was on the modem VMNG300 so had to request a superhub and that's where the problems with customer support and engineer being anything but an engineer started.
Anyway, that's another story of hilarious proportions but I've been monitoring the speedtests over the last week and been very happy with upload and download speeds. Pings are good too. I also managed to get a free Virgin Media wireless 11N dongle too out of it as they initially sent me it after I requested a superhub power plug replacement as the engineer didn't leave me one and they sent me the wifi dongle and charged me £30 for it so I got that charge reversed and will not be returning the dongle.
Anyway!
It's nice not having any traffic management, I no longer need to be concerned about downloading 5/10GB during managed times and just plaster away at 6MB/sec
Roll on doublespeed!
Anyway, that's another story of hilarious proportions but I've been monitoring the speedtests over the last week and been very happy with upload and download speeds. Pings are good too. I also managed to get a free Virgin Media wireless 11N dongle too out of it as they initially sent me it after I requested a superhub power plug replacement as the engineer didn't leave me one and they sent me the wifi dongle and charged me £30 for it so I got that charge reversed and will not be returning the dongle.
Anyway!
It's nice not having any traffic management, I no longer need to be concerned about downloading 5/10GB during managed times and just plaster away at 6MB/sec
Roll on doublespeed!
And you continue to keep waiting like me
At least I have a reference number I can wave at them! 
How did you manage that?
Router/switch side of things I am perfectly happy though as I have a Netgear GS108 and WNDR3700 which make for a stable and fast network
one through the post - and the other the engineer bought with him.
Well I now have 2 superhubs and a free Netgear Wireless N USB dongle
I've pumped out an email to the CEO office with a rundown of my bad customer service experience and they replied back within an hour saying that it's been forwarded to someone who will resolve the issue.
It's a shame you have to get in contact with the people in charge in order to get customer satisfaction really but oh well.
I've pumped out an email to the CEO office with a rundown of my bad customer service experience and they replied back within an hour saying that it's been forwarded to someone who will resolve the issue.
It's a shame you have to get in contact with the people in charge in order to get customer satisfaction really but oh well.
Well I now have 2 superhubs and a free Netgear Wireless N USB dongle
I've pumped out an email to the CEO office with a rundown of my bad customer service experience and they replied back within an hour saying that it's been forwarded to someone who will resolve the issue.
It's a shame you have to get in contact with the people in charge in order to get customer satisfaction really but oh well.
I did the same yesterday, had the same reply too. Nothing but a missed phone call since though.
Just had a phone call from head office. The bloke was quite helpful and admitted that it is over-subscription in my area and the cabs need work. I'm being given a refund of £15 per month since I originally booked the fault out at the end of last year (I pay just under £70 for my phone, TiVo and BB) and he's going to speak to Networks to find out and when it's due to be upgraded. He thinks it should be within a month or two. He's then going to email me and let me know the outcome.
He also said I can come out of my contract early if I want to meaning I could move provider.
Glad someone is now chasing this for me instead of being stuck in the same loop (India, engineer, no fix, India, engineer, no fix....).
He also said I can come out of my contract early if I want to meaning I could move provider.
Glad someone is now chasing this for me instead of being stuck in the same loop (India, engineer, no fix, India, engineer, no fix....).
I had a call too from someone at the CEO office and they understood the situation and took my feedback onboard and said they would feed the information on to the various channels responsible.
He confirmed that they has refunded the £30 charge for the wifi dongle which I never wanted and that a further £30 would be credited to my account for my Feb bill as compensation for having to call back the 2nd time to find out why I was sent a dongle and the call charges etc.
They have not asked for the WiFi dongle back either so all in all I am up to £90 better off savings wise I guess
I’m not concerned about the money side of things but it was the principal that mattered most and from this call today I felt that things were eventually dealt with properly with a satisfactory outcome.
He confirmed that they has refunded the £30 charge for the wifi dongle which I never wanted and that a further £30 would be credited to my account for my Feb bill as compensation for having to call back the 2nd time to find out why I was sent a dongle and the call charges etc.
They have not asked for the WiFi dongle back either so all in all I am up to £90 better off savings wise I guess
I’m not concerned about the money side of things but it was the principal that mattered most and from this call today I felt that things were eventually dealt with properly with a satisfactory outcome.
Had an email after my second complaint, been credited £175 to my account which will cover me up until May, pretty happy with that result tbh.
The chap is also going to be following up my complaint to see if the fix date can be brought forward but it's unlikely due to the amount of work involved, I am still of the opinion that it won't get resolved until the doublespeed upgrade which is due in June, but at least I won't have to pay!
The chap is also going to be following up my complaint to see if the fix date can be brought forward but it's unlikely due to the amount of work involved, I am still of the opinion that it won't get resolved until the doublespeed upgrade which is due in June, but at least I won't have to pay!
I just got a leaflet through the door saying im getting 50mb to 100mb upgrade but also cos we are extra special we will get an upgrade free to 120mb too. Pretty good, i presume this is because the old tarrif we are paying is probably equivalent to the current 100mb package.