Virgin Media Discussion Thread

I phoned up on the weekend asking to be moved from the 60meg to 152 meg and was told that it was not possible yet, although on their website the postcode checker says I can get it. the woman on the phone was adamant I could not get it, should I try again today?
 
Quite clearly the woman doesn't know what she's talking about!

Fastest download speed yet last night, 19.1MB/s on usenet.
 
Is 60Mb/s the XXL package? or the XL, not sure if they would boost the speed without you forking out more cash.

If you were to upgrade to the 120Mb package then ask for 152Mb, im sure there would be a different tune.
 
I said I was willing to pay the 7.50 extra, that's not a problem, but she was looking for small print to tell me it impossible and admitted she couldn't find anything but I still could not get it
 
You would need to pay something extra a month to go from 60Mb to 152Mb. Going from 60 to 100 is free though and can be done over the phone if you ask. Just say your friend/neighbour got it early if they refuse, or say the online checker says you can get the upgraded speeds already.

EDIT: Have you tried going to the "Upgrades & Offers" page on My Virgin Media? I was on 60 and got the free upgrade to 100, if I check now I can go to 152Mb for £7.50 extra. Can't remember if it said that when I was still on 60, but I think it may have.
 
broken--89 said:
I said I was willing to pay the 7.50 extra, that's not a problem, but she was looking for small print to tell me it impossible and admitted she couldn't find anything but I still could not get it
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I got it instantly instead of Aug-Jan, and £5 off per month for 6month on top of my other deals.

I was on 120Mb/s so yes you need to pay to go from 60Mb/s to be fair.

Many got the £5 off also but you will get a new 12month contract in the post even if you did not agree to it.
 
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I dont mind the new 12 month contract, only 2 months in so not really that much longer, but just seemed off that I was told I could not get it yet she agreed I was in an area that could get it.
 
If they are not providing what they sold you then you are well within your rights to cancel. The 7 day cooling off period is a load of tosh.
 
broken--89 said:
I phoned up on the weekend asking to be moved from the 60meg to 152 meg and was told that it was not possible yet, although on their website the postcode checker says I can get it. the woman on the phone was adamant I could not get it, should I try again today?
Click to expand...

sometimes it's coming soon I was switched over from 100 to 120 at a random point

but now i've moved house i'm back on 100 will sort it out when i can be bothered The engineer who came to install it at my new house was supeb and gave me an SH2 and cabled it all up nicely so i had nothing to do.

Never had a bother with VM which is why this thread always amuses me.
 
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