Virgin Media Discussion Thread

Pulseammo · 5 Jun 2014 at 19:11

I've just gotten the link via email to upgrade my speed from 30mb to 50mb (free) but you have to "order" it to activate the new speed... does anyone know if this implies contract renewal?

gareth170 · 5 Jun 2014 at 19:12

Mel_P said:
I am sure I saw on 1 thread that the "superhub" 2 firmware was being updated - but it might have been an old thread - I have:

Software Version "V1.01.29"
Hardware Version 3.11

Is this the latest please? Thanks, Mel

yes

Mel_P · 5 Jun 2014 at 19:58

gareth170 said:
yes

Thanks, Mel

R3X · 5 Jun 2014 at 21:08

gareth170 said:
11pm

but for 30Mb and above theres no download traffic management, only upload.

KIA said:
P2P & usenet shaping until 12 midnight. http://my.virginmedia.com/traffic-management/traffic-management-policy-30Mb-or-higher.html

hmm 2 answers

Checked the link and it does say:

Monday to Friday: 4:00PM-11:00PM

Saturday and Sunday: 11:00AM-11:00PM

for 20meg and below it does stress this point:
How do I avoid traffic management?
Save heavy downloads and uploads for overnight, set them running just before bed. Just leave your computer to do it overnight, from 11pm onwards. The best bit is waking up the next morning to find it all done.

So is it 11pm for p2p/usenet or 12pm ?

Usher · 5 Jun 2014 at 21:22

I discovered I was paying £4 per month more than newcomers would paying after the initial lower 6 months, So they agreed to give me this £4 as a so called loyalty discount for the next 12 months :rolleyes:

this means in 12 months they will attempt to put my charge back up to more than the advertised rate for my services. Hmmmmmm

KIA · 5 Jun 2014 at 22:01

R3X said:
hmm 2 answers

So is it 11pm for p2p/usenet or 12pm ?

11pm for upstream throttling. This applies to amount of data uploaded within certain hours.
12am for traffic shaping. This applies to P2P & usenet.

R3X · 5 Jun 2014 at 22:21

thanks I see looks like virgin want people doing p2p/usenet to schedule 12pm and wake up next morning with everything complete

[TR]SweetSpotOz · 6 Jun 2014 at 14:28

Nymins · 6 Jun 2014 at 14:45

markyp23 said:
I got VM 50Mb yesterday, coming from Bethere (Sky) 18Mb.

It's absolutely rapid, and I'm left wondering how to best make use of it. Apart from the obvious downloading speed for usenet etc, is there anything life changing that I can do now I wouldn't have been able to do before?

Not really. 18Mb is a decent connection anyway, downloads will just be faster. General stuff won't really be any different.

kona786 · 6 Jun 2014 at 15:11

Yeah mainly downloads. I've gone down from 120Mb down to 50Mb and the hit is not too bad even with downloads.

[TR]SweetSpotOz · 6 Jun 2014 at 23:12

deshepherd · 7 Jun 2014 at 18:09

BriT said:
Can i phone Virgin up and ask them to boost my speed to 50mb from 30mb as i see they are offering the 50mb now on their deals.

Think 50Mb is the same level as 30Mb after the current speed increase is rolled out. So you may be getting that soon (and new subscribers may be being told that they only get 30Mb for a few months until their area gets the speed upgrade)

red eye · 7 Jun 2014 at 22:03

paintguy said:
I've been with them at least 10 years and didn't get a penny off!

I have been with them for two years and I get a whopping........................£4 loyalty yaaay!

ChrisD. · 8 Jun 2014 at 17:37

Just ordered TiVo and the 152 mbit service.

What is the new superhub like?

Can I just put it into modem mode and use my RT-N66U?

jh30uk · 8 Jun 2014 at 17:39

^^ Yes and could with SH1 also.

ChrisD. · 8 Jun 2014 at 17:42

Cheers.

Just hope my area isn't affected by any congestion. Neighbours don't seem to complain and one of their mods PMd me and said it's a low utilised area. We shall see.

Pulseammo · 8 Jun 2014 at 18:23

Pulseammo said:
I've just gotten the link via email to upgrade my speed from 30mb to 50mb (free) but you have to "order" it to activate the new speed... does anyone know if this implies contract renewal?

Asked this on VM's forums. The answer was that yes if you click the button to get upgraded you'll get re-contracted. Automated upgrades do not invoke a contract.

ShakenNstirred · 8 Jun 2014 at 21:14

paintguy said:
Quote:

Originally Posted by Spikey

Any idea what sort of discount I'm looking at, if any? I've been with them two years.

I've been with them at least 10 years and didn't get a penny off!

I have been with them since the 90's and get Â£25 a month off, had it since virgin took over when they lost sky 1 for a few months.

Posted from Overclockers.co.uk App for Android

paintguy · 9 Jun 2014 at 09:21

ShakenNstirred said:
I have been with them since the 90's and get Â£25 a month off, had it since virgin took over when they lost sky 1 for a few months.

Posted from Overclockers.co.uk App for Android

I must have missed out on that one!

I also pre-date the Virgin takeover, from the Telewest / Blueyonder days, and still see no reason to change supplier. I just wish they'd treat their loyal customers better, but I guess that's business.

EDIT: Forgot to add my question!

I'm having an SH2 installed tomorrow. Does it do simultaneous dual band wireless? Or am I going to have to stick it in modem mode like my current SH1 and use my separate router?

RoboCod · 9 Jun 2014 at 11:17

I decided to ditch Virgin and head back to Sky, 40mb is plenty for me and their TV is much better. This decision was based mostly on VMs appalling customer service, they were infuriating. Sky have just seemed so much more helpful and generally nice. Maybe I just got unlucky with the poor members of staff, but they are the voice/face of the company, so if VM can stick such nasty incompetent people on their phones then screw them.