Yeh, should be cheaper. How long have you been with them?
Virgin Media Discussion Thread
- Thread starter macca40
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Yeh, should be cheaper. How long have you been with them?
Associate
- Joined
- 23 Apr 2012
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- Edinburgh
A minor win for me against Virgin.
For two years now I've had an intermittent fault with my Virgin Broadband.
Basically, occasionally the internet connection will drop out. Internally wifi worked fine but no access outside my property. A router reboot will usually but not always bring the connection back and sometimes the connection will re-establish all by itself within a few seconds, sometimes it would not come back until the reboot.
So, after 3 telephone calls and one engineer callout over the last 2 years once again I lost internet 2 weeks ago. With it cutting out multiple times in a 3 hour period I finally got angry enough to log yet another call with Virgin.
Luckily this time while the spod in the call centre was running the usual "We'll check it from here" tests it cut out again. I mentioned this and she said "yes, I can see it's just gone, I'll send an engineer".
Young chap from Virgin duly turns up on the following Saturday morning and within 10 minutes said "well nothing wrong with the line I can find but the signal is a bit strong so I'll fit a new modem and an attenuator"
Here's where I tempt fate: I've had a rock solid connection ever since.
For two years now I've had an intermittent fault with my Virgin Broadband.
Basically, occasionally the internet connection will drop out. Internally wifi worked fine but no access outside my property. A router reboot will usually but not always bring the connection back and sometimes the connection will re-establish all by itself within a few seconds, sometimes it would not come back until the reboot.
So, after 3 telephone calls and one engineer callout over the last 2 years once again I lost internet 2 weeks ago. With it cutting out multiple times in a 3 hour period I finally got angry enough to log yet another call with Virgin.
Luckily this time while the spod in the call centre was running the usual "We'll check it from here" tests it cut out again. I mentioned this and she said "yes, I can see it's just gone, I'll send an engineer".
Young chap from Virgin duly turns up on the following Saturday morning and within 10 minutes said "well nothing wrong with the line I can find but the signal is a bit strong so I'll fit a new modem and an attenuator"
Here's where I tempt fate: I've had a rock solid connection ever since.
Very simply put, power costs money. And maybe because too much power causes more noise.
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If the signal is too strong (high power levels) it can in simple terms be too "loud" for your modem to hear what it needs to hear. Like being in a club and trying to talk to people next to you. Too much noise (the overly loud music) means the signal (you talking) isn't being picked up.
Soldato
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- Oxon
Connection was down all of yesterday. Seems to be working now, although there are still 4 faults reported in the service status page. Heat/storm related?
Possible, sometimes extreme heat or cold can affect the equipment, or else vandalism to their equipment which is what happened when my connection went down a few years ago.
You wouldn't lose your number, just make sure BT (or whoever you plan on using) requests a number port to transfer it over.
Rich
My connection had been down for 2 days, spoke to VM yesterday, they claim there is an issue in the area, but have no idea when it'll be resolved. Engineer booked for Friday, though oddly the guy on the phone said this will probably be canceled.
A few years back I had an outage of 2 days, but it hasn't happened since. No outage at all actually, or none that I have noticed. I was incredibly frustrated at the time, and vowed to move to BT Infinity, but I calmed down and stuck with Virgin, who otherwise I've had about 10 yrs of good service from so far, in two different properties.
If your issue falls under the umbrella of an area 'outage' that subsequently gets resolved before the engineer visit that visit will generally be cancelled off saving an engineer going out and saving you waiting in as the problem has already been resolved.
Rich
I have had 2 NSR issues within 6 weeks of each other. I had no internet for a week each time and was told their SLA is 10 days. Again they class it as an area issue but won't say what is the definition of an area and how big it is. I am now on my 5th fault within a year and am tempted to make it my mission to let as many people know as I can. Perhaps when they start losing sales or potential customers they will get their act together.
I think that's fair, but only if you include your area code. Reading past threads, these issues do seem to be area specific.
It's an Imgur problem. I'm getting their 404 page on their frontpage.
Can anyone recommend a replacement router for the Superhub 2 or whatever the latest one is called to boost the wifi range?
With homeplugs i've found that it is a bit tiresome, as many devices (mainly android) do not switch over to the better wifi source unless you go into wifi settings and force a search again.
With homeplugs i've found that it is a bit tiresome, as many devices (mainly android) do not switch over to the better wifi source unless you go into wifi settings and force a search again.