Virgin Media Discussion Thread

chroniclard · 3 Oct 2015 at 09:30

Got my email saying I can now order "vivid", ordered it and they are confirming my new price(says it might be zero but bit annoying all the same......).

jrwagh333 · 3 Oct 2015 at 13:34

Got 4 people living with me, all wired. When I am gaming and another user is torrenting it causes my ping to go extremely high in games.

I have full control of the router (RTN66U) anything I can do?

foster grant · 3 Oct 2015 at 14:06

OK so Mrs Grant is on the phone to Virgin Media and they are going to give us an extra 100Mps plus a price reduction of £5

clone · 3 Oct 2015 at 14:39

Here is what my poor 50meg has to put up with but we are getting a upgrade to 70meg soon.

Me
Pc
iphone

Wife
mobile

Daughter 1
Iphone 6
Laptop
Ipod
Wii

Daughter 2
Iphone
Laptop
Pc
Xbox

foster grant · 3 Oct 2015 at 14:46

Can you not phone them up Clone..and get them to upgrade you today ?...they did ours in 10 minutes

clone · 3 Oct 2015 at 15:51

foster grant said:
Can you not phone them up Clone..and get them to upgrade you today ?...they did ours in 10 minutes

That the free upgrade mate?

foster grant · 3 Oct 2015 at 16:00

yeah...I'm well happy

clone · 3 Oct 2015 at 16:06

last time I just waited didn't know you could phone up and get the free upgrade.

foster grant · 3 Oct 2015 at 16:15

yeah i know what you mean...i was looking on Virgin's page and on that it said November for us....but I said to the wife to phone and see what they say....and they said OK......about 30 minutes lol

MagicUK · 3 Oct 2015 at 16:16

Happy at 156 no interest in 200mb, rather have more upload.

MrMoonX · 3 Oct 2015 at 17:52

Just logged in and it says my speed can be upgraded to 70mb I thought the 50 was going to 100mb

spoffle · 3 Oct 2015 at 17:57

MrMoonX said:
Just logged in and it says my speed can be upgraded to 70mb I thought the 50 was going to 100mb

50>70

100>150

152>200

Rensin · 3 Oct 2015 at 18:06

jrwagh333 said:
Got 4 people living with me, all wired. When I am gaming and another user is torrenting it causes my ping to go extremely high in games.

I have full control of the router (RTN66U) anything I can do?

block the user using torrents

or limit there dl/ul speed?

Agree with other members, would prefer higher upload speeds than download speed increase.

foster grant · 3 Oct 2015 at 20:11

spoffle said:
50>70

100>150

152>200

Hmm...we were on 100..but after they turned it up we now get 200

spoffle · 3 Oct 2015 at 20:16

foster grant said:
Hmm...we were on 100..but after they turned it up we now get 200

Maybe you were on the top tier when 100 was the highest and you never got the 120 and 152 upgrades?

Vertigo · 3 Oct 2015 at 20:29

I have no idea what's going on any more.

The first rumours were that all speeds would be doubled, so 50/100/150 become 100/200/300.

Then I see my account page says I'll go from my current 100 to 150 and people in this thread are now saying it'll be 70/150/200.

If you look at the VM products page though the only things available are 50/100/200, so I'm going to get upgraded to a speed which isn't even sold.

What a mess.

spoffle · 3 Oct 2015 at 20:55

Vertigo1 said:
I have no idea what's going on any more.

The first rumours were that all speeds would be doubled, so 50/100/150 become 100/200/300.

Then I see my account page says I'll go from my current 100 to 150 and people in this thread are now saying it'll be 70/150/200.

If you look at the VM products page though the only things available are 50/100/200, so I'm going to get upgraded to a speed which isn't even sold.

What a mess.

The rumours were just that, rumours.

The official increases are as I stated.

What you're looking at is available packages, which are separate to the upgrades.

Vertigo · 3 Oct 2015 at 20:57

I need to speak to them again really as my package is a joke - I'm paying more than full retail price, let alone factoring in new customer offers.

Every time I speak to them I never get anywhere with any kind of discount or loyalty deals though. Been with them for 14 years but only broadband and phone, no TV so presumably they don't care about me really so never offer me anything. That or they realise I don't have any viable alternative and so won't leave.

spoffle · 3 Oct 2015 at 21:00

Have you spoke to retentions? I got them to cut £12 off my bill within about 5 minutes by going through to retentions.

Vertigo · 3 Oct 2015 at 21:04

I never seem to get that far. Don't you actually have to threaten to leave and effectively call customer services' bluff to get put through to retentions? Is there a direct number for them?