Virgin Media Discussion Thread

Just about to move house and Virgin are my only fibre option there so definitely interested in these.

How do we go about getting these deals?
 
Currently in contract with Virgin and paying something stupid like £120 a month for BB/Phone/Sports/Movies etc!

Would it work for current customers or just new?
 
big.rich1976 said:
Deal Details

Big Kahuna Vivid 100
£22 a month for 9 months and £39 a month thereafter
Should be £49.00
230+ channels inc 49 in HD, Vivid 100 Fibre broadband up to 100Mbps, Broadband & Unlimited weekend calls.

The discount they receive is ongoing and doesn’t stop, that’s right …all savings are ongoing.
Click to expand...

Interested in the above.
 
NEW CUSTOMERS:

All pricing excludes line rental which is £17.99 per month
The offer is currently available until 31st August 2016
ENGINEER INSTALLATION FEE (£40) MAY APPLY - SUBJECT TO PROPERTY ELIGIBILITY and Activation fee (£9.99) required.

FOR EXISTING CUSTOMERS:

Existing customer Mates Rates offer:

Get up to £20 off your mate’s monthly bill on an ongoing basis

Starting from just £45 a month (excl. Line Rental) – your friends and family can watch Sky 1, BT Sport, Disney, Sky Sports News, Comedy Central and so much more, with VIVID 200 and Unlimited Weekend Calls.

The discount they receive is ongoing and doesn’t stop, that’s right …all savings are ongoing.
 
What's the best way to negotiate a better price with VM? Full-on 'I'm going to leave' or something more subtle? I don't actually want to leave (big trees prevent a clear line of sight for Sky :( ) so don't want to be placed in a position where I 'accidentally' end up cancelling through some over-enthusiastic negotiation...

Context - currently on 'VIP' package but appear to be paying even more than it's advertised for (although I do have a second V+ box so perhaps that's adding more...?).
 
Just tell them that you're not happy the prices are going up and give them examples of what other companies are offering to see if they can match/get near them. Sky Q for example has brilliant deals on at the moment. You don't need to threaten to leave as they'll usually help you if it's possible to.

Even if you did end up cancelling they normally phone you in a few days with a decent offer to get you to stay, you can cancel the cancellation at any time.

The new prices are starting to get a bit ridiculous mind you so i'm not sure how good the deals will be any more. Once my letter comes through and if they don't offer anything decent i might actually leave this time seeing as FTTC is available now.

Edit here's the Sky Q deal. Gets you the full package including sports and movies for £29 pm. Virgin will tell you they can't match that but it gives the person on the phone something to try and get near.
 
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Existing Big Bang customer here also, contract end in oct.
Paying £53 a month

does anyone know if the contract system has changed ?
when i joined it was a min of 18 month now i think its 12 can anyone confirm,

also how much notice do i need to give to cancel?
 
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Hey chaps, I just got an email from VM saying

'Lee, you were on up to 100Mbps, but we’ve given you up to 150Mbps.
Luckily, like Usain Bolt we’re really fast, because we provide the UK’s fastest, widely available broadband. That’s why we’ve boosted your broadband speed to up to 150Mbps. No strings. No catches. And you don’t have to do a thing, it’s all happened automatically. To find out just how fast your broadband is now, click “Check your speed” at the bottom of this email'

I'm sitting in the barber shop chair so will speed test when I get home. :)

I hope there really is no catch and they don't put my price up.
I have superhub 2 but not ac. I assume I can still receive 150Mbps.
 
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