Virgin Media Discussion Thread

smilertoo · 1 Sep 2016 at 15:24

I don't understand their new 'gamer' tier, the speed is already plenty for gaming, what's needed is better ping. They can't give that tier better routing as net neutrality rules forbid it.

passey89 · 1 Sep 2016 at 16:01

smilertoo said:
I don't understand their new 'gamer' tier, the speed is already plenty for gaming, what's needed is better ping. They can't give that tier better routing as net neutrality rules forbid it.

tbh 12ms ping is already great in games doubt hey will maek it much better

Swifty55 · 1 Sep 2016 at 16:47

Glanza said:
My experience on the 200mb package is anywhere from 5 to 180mbps in a evening. It's why I've switched to the gamer package to hopefully stop this from happening.

It's all down to the area your in as some people don't get affected.

Has is stopped it from happening?

Glanza · 1 Sep 2016 at 17:01

Swifty55 said:
Has is stopped it from happening?

Not home yet

will test tonight if they've pushed the file out to my superhub.

It's supposed to as VM claim 0 traffic management on this package.

Swifty55 · 1 Sep 2016 at 17:03

Glanza said:
Not home yet will test tonight if they've pushed the file out to my superhub.

It's supposed to as VM claim 0 traffic management on this package.

Well, everyone I ask at VM has no clue... :rolleyes:

As the congestion isn't actually traffic management.

Let me know how you get on!

gareth170 · 1 Sep 2016 at 17:10

for a test I'm uploading a 6gb file

will post after upload to let you know if i still have full speed

gareth170 · 1 Sep 2016 at 18:03

4.87gb so far and still full upload speed.

so i guess it's true no traffic management on the upload

Rensin · 1 Sep 2016 at 18:11

what SuperHub is everone using that have upgraded to the Vivid 200 Gamer? (I'm using the SH2 with 0 problems atm so would rather not change)

Have just spent 40 mins on the phone and they are telling me I need the new SH3 + cost of activation. Not only that but they were trying to charge me £163pm (managed to get the discount back on my account)

thewanted · 1 Sep 2016 at 18:25

Really want to see what the ping jitter is like on the Gamer package.

gareth170 · 1 Sep 2016 at 18:29

gamer

normal 200Mb

Glanza · 1 Sep 2016 at 18:33

Not off to a great start, got the upload to 22mb but the download is still allover the shop.

VM stated the 7th Sept review on the fault code I've got if it's not sorted by then I'll be going back to normal fibre with a consistent speed.

Swifty55 · 1 Sep 2016 at 18:34

Glanza said:
Not off to a great start, got the upload to 22mb but the download is still allover the shop.

VM stated the 7th Sept review on the fault code I've got if it's not sorted by then I'll be going back to normal fibre with a consistent speed.

Same review date and same plan, although my FTTC speeds are 16Mbps

.

Although we may as well leave now..

izzop · 1 Sep 2016 at 18:43

photoshop said:
Well, was paying £53 a month for the Big Kahuna bundle (talk weekends, TV Size M+, TiVo, 150Mb BB) and rang up this morning to see what they can do as im out of contract....

Now will be paying £52 for exactly the same but with 200Mb BB for the next 6 months and then £55 for the remainder 6 months.....plus £50 off my bill next month.

So all in all I'll be paying £50p/m (taking into account the £50 off next months bill) over the next 12 months for talk weekends, TV Size M+, TiVo, 200Mb BB.

Pretty poor but they do have the best internet speeds in my area

Does this include the your line rental?

I'm currently paying £54.49 for Talk Weekends - TiVo Monthly Fee - TV Size: XL - VIVID 152 Optic Fibre

Then begrudgingly £17.99 for Line Rental even though I've never had a phone plugged in.

Unless I'm mistaken with the recent price increase of £3.49 in the last 12 months the cost of Virgin has increased by around £7.

I've never had any major issues with them, but I'm starting to wonder if £70 - £80 per month is worth the money.

malted · 1 Sep 2016 at 18:48

What are people paying for 100mbit connection alone I have 100mbit and a phone line they have never installed for £38 a month with my discount.

I just got a email saying its going up £3.49 again so I will be calling them in the morning just wondering what other people are paying.

Glanza · 1 Sep 2016 at 19:22

Great just spoken to tech support and they've said it's due to a network fault in the area why I'm still getting capped in a evening and they'll have this fixed anytime from now to the 21st, not the 7th I was originally quoted.

Faceman · 1 Sep 2016 at 19:55

malted said:
What are people paying for 100mbit connection alone I have 100mbit and a phone line they have never installed for £38 a month with my discount.

I just got a email saying its going up £3.49 again so I will be calling them in the morning just wondering what other people are paying.

Thats seems abit high, I dont have the phone line, and have the 150mbit connection and i pay £25 a month

Chief Wiggum · 1 Sep 2016 at 20:16

WILD9 said:
Have the bundles on offer changed now that virgin have changed around all of their standard bundles?

Yes, they've updated in line with the new bundles that were launched today.

I can update with the offer details when I'm on a more friendly device

photoshop · 1 Sep 2016 at 20:29

izzop said:
Does this include the your line rental?

I'm currently paying £54.49 for Talk Weekends - TiVo Monthly Fee - TV Size: XL - VIVID 152 Optic Fibre

Then begrudgingly £17.99 for Line Rental even though I've never had a phone plugged in.

Unless I'm mistaken with the recent price increase of £3.49 in the last 12 months the cost of Virgin has increased by around £7.

I've never had any major issues with them, but I'm starting to wonder if £70 - £80 per month is worth the money.

Yes it includes Line Rental. Its the total monthly cost.

izzop · 1 Sep 2016 at 20:46

Dumb as this might sound, but when logged into My Virigin Media where can I see how long is left to run on my contract/contract renewal date?

I can't seem to find it anywhere.

If I select My Upgrades & Offers I just see: -

Changing your package online

We're sorry, but we're unable to change your package online. We'll be happy to do it for you over the phone, and it'll only take a few minutes. Please call us on 0345 454 1111 to speak to someone who can help.

WILD9 · 1 Sep 2016 at 21:19

Are the coax cables for tv/broadband interchangeable? I have some old telewest coax points in the house so was looking at going the self install route. Problem is that the broadband coax is in a cupboard in the middle of nowhere so I'd like to plug the router into the coax that comes in behind the TV (broadband only, not having tv). If this is possible I can self install next week otherwise I'm going to have to wait for an engineer visit.