Virgin Media Discussion Thread

Kelt · 12 Dec 2016 at 16:41

CaNsA said:
Anyone else getting connection drop outs every 5-10mins?

Everything fine here.

Kelt · 12 Dec 2016 at 16:46

SMN said:
Lost my broadband connection a day or so ago here in Reading, still not up I genuinely regret moving to VM from Sky, the reliability is appalling.

Been with Telewest/NTL/Virgin for years and have to say it's been very reliable for me.

BaNksY IV · 12 Dec 2016 at 16:50

Ive just ordered the vivid 200 gamer pack, I take it that might have been a bad move looking at that report on the sh3? Only problem is there isnt much of a alternative to virgin fibre where I live...

Duke · 12 Dec 2016 at 18:07

I gather there is a firmware update coming for the SH3.

Swifty55 · 12 Dec 2016 at 18:54

The problem with the SH3 isn't a game breaker as many people seem to think. Yes can be annoying but still can easily rape faces in online gaming.

There will be an update to the SH3, no idea when like.

Martini1991 · 12 Dec 2016 at 22:53

Do Virgin Media do deals for new home builds with first time customers?

Me and my girlfriend have just bought a new build house and we're due to move in next month. Getting Virgin's on the list, just want to know if we should expect the ability to get any special deals?

I really like the look of that Virgin telly tablet too, but I'm not interested in getting a Samsung phone.

Glanza · 13 Dec 2016 at 09:27

Martini1991 said:
Do Virgin Media do deals for new home builds with first time customers?

Me and my girlfriend have just bought a new build house and we're due to move in next month. Getting Virgin's on the list, just want to know if we should expect the ability to get any special deals?

I really like the look of that Virgin telly tablet too, but I'm not interested in getting a Samsung phone.

Only the deals they offer new customers, have you checked to see if Virgin have actually laid cable if it's a new build estate? It took them 10 years to finally come and lay the cabling needed on ours.

Mattyjw · 13 Dec 2016 at 10:32

So my area is definitely oversubscribed, what the best way to go about getting a discount on the cost due to poor performance during peak times just call billing and ask is that india like faults or do i call retentions in the uk? the nuclear option would be emailing the ceo team i suppose.

Mujja · 13 Dec 2016 at 11:17

If you are out of your minimum contract period then call retentions. They will want to pass you to the technical team first if your connection hasn't already been looked at by them.

After the technical teams have had a chance to improve your service tell you are still no satisfied and don't feel what you are paying is worth the service. They should give you a discount for the next 12 months.

If they don't offer a discount and cancel your contract you still have a month to change your mind if you don't find anything better.

magicoi · 13 Dec 2016 at 13:07

Virgin - unbelievable! Was getting massive spikes last night and totally unable to apy - Getting 250-750 ping on BF1 when normal is 30.

Virgin status says:

We are aware that some customers using windows PCs are having issues getting online following a Microsoft Windows 10 update. We are in contact with Microsoft about this issue and will provide further updates as soon as possible.

Our engineer is working to fix the problem.

Why are all windows 10 customers not affected if you cant turn off updates??

Estimated fix - 16th December! WOW!

mrk · 13 Dec 2016 at 13:16

If it's on hub 3, then it's not Windows 10 that's the cause, but we all know this anyway. VM are just not having it. Phone up, demand compensation as you're not getting the service being paid for.

Martini1991 · 13 Dec 2016 at 13:22

Glanza said:
Only the deals they offer new customers, have you checked to see if Virgin have actually laid cable if it's a new build estate? It took them 10 years to finally come and lay the cabling needed on ours.

Yeah all the cabling is down.

dmsims · 13 Dec 2016 at 13:26

mrk said:
If it's on hub 3, then it's not Windows 10 that's the cause, but we all know this anyway. VM are just not having it. Phone up, demand compensation as you're not getting the service being paid for.

Actually:

http://www.theregister.co.uk/2016/12/12/ongoing_windows_8_10_dhcp_problems_affecting_all_isps/

Mattyjw · 13 Dec 2016 at 13:33

Mujja said:
If you are out of your minimum contract period then call retentions. They will want to pass you to the technical team first if your connection hasn't already been looked at by them.

After the technical teams have had a chance to improve your service tell you are still no satisfied and don't feel what you are paying is worth the service. They should give you a discount for the next 12 months.

If they don't offer a discount and cancel your contract you still have a month to change your mind if you don't find anything better.

unfortunately I'm still in the initial 18 months but I could still call retentions i suppose.

magicoi · 13 Dec 2016 at 14:35

dmsims said:
Actually:

http://www.theregister.co.uk/2016/12/12/ongoing_windows_8_10_dhcp_problems_affecting_all_isps/

So, if i open command prompt and input:

netsh winsock reset catalog
netsh int ipv4 reset reset.log

Will this fix the issue on my machine?? :confused:

bremen1874 · 13 Dec 2016 at 14:40

Unlikely, but it'll do no harm.

There are two issues.

One is the DHCP problem apparently caused by Microsoft. If you were suffering from this you wouldn't have a working connection. This is what the commands you listed relate to.

There's also an issue with the SH3 that causes latency issues. This is what they're going to try and fix via a firmware update.

magicoi · 13 Dec 2016 at 14:53

ok, i could get online and 'play' games but my ping was 500+

Will try it later anyway and hope for the best!

Azza · 13 Dec 2016 at 14:56

dmsims said:
Actually:

http://www.theregister.co.uk/2016/12/12/ongoing_windows_8_10_dhcp_problems_affecting_all_isps/

That's interesting my computer had the same happen the other day (I'm on Virgin), my brother had the same issue, he's on Sky and my GF grandmothers has a problem with her laptop at the moment which I imagine is exactly the same.

darael · 13 Dec 2016 at 17:52

This isn't looking good:

Nevakonaza · 13 Dec 2016 at 18:50

Youtube playing up again tonight. :/