Virgin Media Discussion Thread

[FloppyPoppy]

So having issues with my VM Again,






Nobody in the house has downloaded anything of significant size, I should be on 125MB/s download and this is the second time it's happened now. Not had full speed for days.

Shall i phone them, or is there anything i can do.

 

[Rainmaker]

So having issues with my VM Again,...
Shall i phone them, or is there anything i can do.

Your power levels are too high which will be affecting your speeds. You need to book an engineer visit mate.

 

[FloppyPoppy]

Your power levels are too high which will be affecting your speeds. You need to book an engineer visit mate.

this is the same thing i had previously, he put little metal box (adapter/power regulator or something) on the routers coax, but then with another incident a month later another engineer came out and moved it to the back of the tv box, il move it tomorrow and see if it's any better because we are all having a terrible experience.

 

[Rainmaker]

this is the same thing i had previously, he put little metal box (adapter/power regulator or something) on the routers coax, but then with another incident a month later another engineer came out and moved it to the back of the tv box, il move it tomorrow and see if it's any better because we are all having a terrible experience.

That's called an attenuator, and they should have given you another one not just moved it. Ideally you probably need moving to a different tap in the local cabinet (the power levels sent down the line change depending on which level of the cap you're placed on). Get the engineer out and have a word.

 

[FloppyPoppy]

Your power levels are too high which will be affecting your speeds. You need to book an engineer visit mate.

this is the same thing i had previously, he put little metal box (adapter/power regulator or something) on the routers coax, but then with another incident a month later another engineer came out and moved it to the back of the tv box, il move it tomorrow and see if it's any better because we are all having a terrible experience.

That's called an attenuator, and they should have given you another one not just moved it. Ideally you probably need moving to a different tap in the local cabinet (the power levels sent down the line change depending on which level of the cap you're placed on). Get the engineer out and have a word.

I presume this is what you are referring to as an attenuator i just took it off as was going to put it on the back of the router but decided to test it without.



5 mins later :


However my power levels are now higher but does for some current reason seem more stable, likely to do with the time of the night. I will wait untill mid day tomorrow when it will be at it's peak usage and keep an eye on it, if it goes haywire il try it on the back of the router where it originally was. If it then continues to be a pain then i will put it back where it was and then i will get an engineer out. Luckily a friend of mine is a supervisor at one of the virgin call centers so i can usually get pretty good call out times from him.

Thanks for the help, will keep you updated.

 

[gareth170]

since my area got upgraded to 20 downstream channels a week ago, I've been having issues with speedtest.net if i test using a VM server the ping goes to 226+, this only happens on VM servers

 

[Combat Fighter]

Has anyone got the new V6 TiVo box here?

 

[Rainmaker]

Has anyone got the new V6 TiVo box here?

We have an appointment for early Jan as part of a retentions deal. It has to be installed by VM so they unfortunately won't just send them out direct.

 

[bliss]

Pinging google.co.uk [216.58.204.35] with 32 bytes of data:
Reply from 216.58.204.35: bytes=32 time=18ms TTL=54
Reply from 216.58.204.35: bytes=32 time=66ms TTL=54
Reply from 216.58.204.35: bytes=32 time=466ms TTL=54
Reply from 216.58.204.35: bytes=32 time=575ms TTL=54

Ping statistics for 216.58.204.35:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 575ms, Average = 281ms

 

[SMN]

Yet again i'm getting 2.5Mbps down, 11Mbps up on virgin on a 200Mb connection. Was reliable until about a month ago, been awful ever since.

Given im forced to have the phoneline with them, has anyone tried to get 'traditional ADSL broadband' over the phoneline as a backup? Given I WFH I cant really have this level of broadband stability.

 

[Chaos]

So having issues with my VM Again,

Ideally you want your power levels between -3 to +8
Get an engineer to set it as close to 0 as possible.

 

[Chief Wiggum]

Yet again i'm getting 2.5Mbps down, 11Mbps up on virgin on a 200Mb connection. Was reliable until about a month ago, been awful ever since.

Given im forced to have the phoneline with them, has anyone tried to get 'traditional ADSL broadband' over the phoneline as a backup? Given I WFH I cant really have this level of broadband stability.

It's not the same as a BT line, it comes from telco kit in the headend and there is no DSLAM as there isn't the need. All telco will start moving to VoC (Voice over Cable) soon anyway.

 

[Combat Fighter]

Just ordered a V6 Tivo box today and being installed on the 21st Dec.

Did not expect it so quick!

 

[BuZ]

Well... I spoke to soon about my stable connection. Lately, in the past week I've been having my 70Mbps connection slow down to 10Mbps and even as low as 5Mbps and 3Mbps, with my ping/latency also slowing down as well as that. It's mainly happening late in the afternoon, heading into the evening (past 3pm or so) until an hour or two past midnight. Then it speeds back up to 70Mbps, which doesn't make sense to me... Maybe the area I live in is now oversubscribed lately?

The funny thing is I phoned Virgin Media's retentions department last Monday (the 12th of December) for my dad (because he's the person who pays for the contract with them), in order to negotiate a better deal and get the old TV box we had switched out for the new TiVo box (which I managed to do). Now my family is paying £44 a month for six months and then we'll pay £51 after that - for 70Mbps broadband, Mixed TV and Talk More Anytime (before I phoned up we were paying £57 a month for 70Mbps broadband, Player TV (the lowest TV package possible) and Talk More Anytime). Also before I phoned VM up about everything the 70Mbps broadband was rock solid and mostly always 99% of the time 69Mbps to slightly more than 70Mbps... I don't understand what's happening.

I'm in the Burnley BB12 area under Area Reference 20. Anyone who lives in Burnley or close to Burnley experiencing similar issues/problems?

 

[Naan_H]

So i have had my Gamer package installed a few days ago, here is the BQM:

How is this looking to you more knowledgeable folk? I understand the yellow spikes are due to the chipset in the SH3, but apart from that is it ok? In real world use i cant say i notice any lag on web browsing. And i have been downloading at a solid 26MB/sec

Heres another speedtest

[/URL]

 

[Swifty55]

So i have had my Gamer package installed a few days ago, here is the BQM:

How is this looking to you more knowledgeable folk? I understand the yellow spikes are due to the chipset in the SH3, but apart from that is it ok? In real world use i cant say i notice any lag on web browsing. And i have been downloading at a solid 26MB/sec

Heres another speedtest

[/URL]

Looks good!

Can't wait until the stupid bug gets fixed!

 

[Swifty55]

Well... I spoke to soon about my stable connection. Lately, in the past week I've been having my 70Mbps connection slow down to 10Mbps and even as low as 5Mbps and 3Mbps, with my ping/latency also slowing down as well as that. It's mainly happening late in the afternoon, heading into the evening (past 3pm or so) until an hour or two past midnight. Then it speeds back up to 70Mbps, which doesn't make sense to me... Maybe the area I live in is now oversubscribed lately?

The funny thing is I phoned Virgin Media's retentions department last Monday (the 12th of December) for my dad (because he's the person who pays for the contract with them), in order to negotiate a better deal and get the old TV box we had switched out for the new TiVo box (which I managed to do). Now my family is paying £44 a month for six months and then we'll pay £51 after that - for 70Mbps broadband, Mixed TV and Talk More Anytime (before I phoned up we were paying £57 a month for 70Mbps broadband, Player TV (the lowest TV package possible) and Talk More Anytime). Also before I phoned VM up about everything the 70Mbps broadband was rock solid and mostly always 99% of the time 69Mbps to slightly more than 70Mbps... I don't understand what's happening.

I'm in the Burnley BB12 area under Area Reference 20. Anyone who lives in Burnley or close to Burnley experiencing similar issues/problems?

Sounds like congestion issues.

I know there's a lot of Area 20 posts relating to slow speeds, obviously Area 20 is a billing code for numerous areas!

Make a post on their forum, and a mod will normally reply within a week with a fault reference, you can then use this to get some money knocked off of your bill.

 

[Sp00n]

Anyone noticed pinging Google and its coming back with VM ips?

 

[ChrisD.]

Sneaky. Change your DNS servers.

 

[Sp00n]

Sneaky. Change your DNS servers.

Digging 8.8.8.8 directly still responds with the same result, it's not DNS servers, seems like it knows you're on VM:

:~$ dig @8.8.8.8 [url]www.google.co.uk[/url] +short
62.253.72.157
62.253.72.183
62.253.72.187
62.253.72.158
62.253.72.173
62.253.72.153
62.253.72.178
62.253.72.162
62.253.72.163
62.253.72.152
62.253.72.177
62.253.72.168
62.253.72.167
62.253.72.182
62.253.72.172
62.253.72.148

Only www and not the root tld, there is a redirect though so you'll end up on www