Virgin Media Discussion Thread
- Thread starter macca40
- Start date
Virgin are totally insane.
I phoned them up in September because they were upping prices and I wanted to cancel.
I ended up keeping my broadband with them which was fair enough. However after signing a contract for £28pm they continued to bill me full amount.
Come December I realised and phoned them, told them I had been overbilled for months. At this point they said the September cancellation hadn't gone through correctly. They cancelled it AGAIN. I signed the £28pm contract AGAIN...
Now I get my Feb bill email. £56 quid. Turns out I was billed £56 last month too...
Been on phone to them for 40 minutes now, heading for the 3rd attempt at cancelling services I cancelled in September. They have even tried to tell me it was possibly an early cancellation charge which I promptly shot down by telling them about the price increase.
40 minutes to cancel something I've cancelled twice already! .
Listening to crappy hold music as I type!
I phoned them up in September because they were upping prices and I wanted to cancel.
I ended up keeping my broadband with them which was fair enough. However after signing a contract for £28pm they continued to bill me full amount.
Come December I realised and phoned them, told them I had been overbilled for months. At this point they said the September cancellation hadn't gone through correctly. They cancelled it AGAIN. I signed the £28pm contract AGAIN...
Now I get my Feb bill email. £56 quid. Turns out I was billed £56 last month too...
Been on phone to them for 40 minutes now, heading for the 3rd attempt at cancelling services I cancelled in September. They have even tried to tell me it was possibly an early cancellation charge which I promptly shot down by telling them about the price increase.
40 minutes to cancel something I've cancelled twice already! .
Listening to crappy hold music as I type!
I actually really like virgin and have no problem with them and never have done been with them 5 years.
It says my internet is faster than 99.8% of the uk? Am I just lucky?
This is an average test for me I have had a little better but never worse its pretty consistent. I live in London so cant comment on anyone else situations.
One thing I will say is the wireless is excruciatingly poor on the superhub 2.
It says my internet is faster than 99.8% of the uk? Am I just lucky?
This is an average test for me I have had a little better but never worse its pretty consistent. I live in London so cant comment on anyone else situations.
One thing I will say is the wireless is excruciatingly poor on the superhub 2.
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I was happy with them when they took over NTL and had been for years,up until about 2 years ago when Liberty Global took them over.
Since then I've noticed a sea-change in the attitude of their customer service and the service itself.
I've had drop outs for well over a year and have been told on many occasions that all would be well soon,given dates as to when everything would be sorted etc but it never gets fixed.
Disappointing for me as I'm such a long standing customer but,and here's the clincher,if I leave them for 12 months then I can come back and get the same pack I'm on now for £17.50 a month cheaper in the first year and get £100 topcashback to boot.
I looked at EE,TalkTalk,BT and a few others ,settled on BT in the end as I'm getting £150 topcashback with them too and that makes an attractive enough pack for me to make the jump out.
I'm just hoping now that the BT service works and the tv box is at least a rough approximation of the tivo but wth only 2 tuners I know it can't be really,anyway...
saying that I tried to watch something recorded on the tivo the other night and couldn't because of the 20/30 seconds of grey out that happened maybe half a dozen times during an hour long programme.
If the BT service works ok I may try EE next year,keep jumping about for the best deal.
Since then I've noticed a sea-change in the attitude of their customer service and the service itself.
I've had drop outs for well over a year and have been told on many occasions that all would be well soon,given dates as to when everything would be sorted etc but it never gets fixed.
Disappointing for me as I'm such a long standing customer but,and here's the clincher,if I leave them for 12 months then I can come back and get the same pack I'm on now for £17.50 a month cheaper in the first year and get £100 topcashback to boot.
I looked at EE,TalkTalk,BT and a few others ,settled on BT in the end as I'm getting £150 topcashback with them too and that makes an attractive enough pack for me to make the jump out.
I'm just hoping now that the BT service works and the tv box is at least a rough approximation of the tivo but wth only 2 tuners I know it can't be really,anyway...
saying that I tried to watch something recorded on the tivo the other night and couldn't because of the 20/30 seconds of grey out that happened maybe half a dozen times during an hour long programme.
If the BT service works ok I may try EE next year,keep jumping about for the best deal.
After an hour on phone last night it seems they screwed up my contract for the 3rd time in a row.
September - contract for Internet only. £28
October, November, - £56 a month
December - complain, assured fixed. Internet only - £28 contract restarts
January, February - £56 a month
Last night - 1hr on phone, assured it was fixed, £28 a month....
Today - checked email. New contract... £46 pm
I'm beginning to get angry now.
September - contract for Internet only. £28
October, November, - £56 a month
December - complain, assured fixed. Internet only - £28 contract restarts
January, February - £56 a month
Last night - 1hr on phone, assured it was fixed, £28 a month....
Today - checked email. New contract... £46 pm
I'm beginning to get angry now.
I wouldn't keep this 200mb connection if they offered it to me for free for the next 2 years. It a total pile of unusable unfit for purpose pig swill.
Last 24hrs has been hilarious.
Am I right in thinking you can only get the above latency history if you use your own modem? (or at the very least run the Virgin hub in modem only mode?)
No, that latency looks due to overutilisatoon to me, it only happens at peak times. It won't matter if you use the Superhub in modem only or router mode.
The chap I spoke with yesterday finally admitted that I had been suffering from a utilization issue,or oversubscription could be a better word for it?
Something I've known for a while,however when I asked if there were any plans to add a second cab to the area or maybe a serious upgrade to the present one to add enough kit to cover all the new subscriptions there was no definite reply.
Something I've known for a while,however when I asked if there were any plans to add a second cab to the area or maybe a serious upgrade to the present one to add enough kit to cover all the new subscriptions there was no definite reply.
You should get a fault number FXXXXXXX and a review date, this is not a fix date and is usually pushed back.
They admitted the over utilisation in my area (Newport, South Wales) but don't have a fault number raised against it or a review date either.
So you frequent the Slow Boat
I am in Rogerstone so we may be affected by the same problem, when I pressed them I was given a number of NPR8581, this is not the same type I have seen anywhere else and I have asked on there forum for an update.
Here is my thread on the VM forum
http://community.virginmedia.com/t5/Speed/Vivid-200-speed-issues/td-p/3324625
The EXACT same thing happened to me about a year ago. Virgin Media were simply incapable of fixing it and I've been overpaying for at least 12 months now. And when I asked to cancel if they cant fix it they held my telephone number to ransom. Absolutely disgusting company.
Good luck getting them to fix anything, whether it's their dodgy broadband which is always on the brink of failure or simple billing errors, the entire company is full of absolute morons.
Soldato
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I've just noticed that my package price has gone from being £16.48/month (100meg + M Phone) to £38.49/month 
I had a contract length discount applied to my bill due to having almost unusable broadband from Aug 2015 to Aug 2016.
CS have told me that the discounts ended in December
It was pointless arguing, I ended up cancelling my services.
Do you guys think they will call me offering a deal or do I need to find another provider?
I had a contract length discount applied to my bill due to having almost unusable broadband from Aug 2015 to Aug 2016.
CS have told me that the discounts ended in December
It was pointless arguing, I ended up cancelling my services.
Do you guys think they will call me offering a deal or do I need to find another provider?
I've generally been ok with the 50mb connection. I'm not a heavy internet user.
Been on 12m contract, started at £18/m with cashback, then £22, then £24 after their price hike.
End of contract and said its going up to £40/m.
Called them
"£36 is the lowest , nothing we can do better"
ok i'm cancelling
"£30"
ok i'm cancelling
"there's is nothing better out there"
BT offering me similar with cashback
"ok what's this?? must be your lucky day, some deal here... hmmm £26?"
Hmmm I don't see why I should pay anymore that what I'm paying, think I'll cancel *HE HANG UPS*
Called back
complained
ok £26 with *free upgrade* to 70mb
I ended up staying with that price. For the sake of £2 saves the hassle of changing though probably will switch next year.
I feel dirty.
Not sure if I could have got a better deal?
Been on 12m contract, started at £18/m with cashback, then £22, then £24 after their price hike.
End of contract and said its going up to £40/m.
Called them
"£36 is the lowest , nothing we can do better"
ok i'm cancelling
"£30"
ok i'm cancelling
"there's is nothing better out there"
BT offering me similar with cashback
"ok what's this?? must be your lucky day, some deal here... hmmm £26?"
Hmmm I don't see why I should pay anymore that what I'm paying, think I'll cancel *HE HANG UPS*
Called back
complained
ok £26 with *free upgrade* to 70mb
I ended up staying with that price. For the sake of £2 saves the hassle of changing though probably will switch next year.
I feel dirty.
Not sure if I could have got a better deal?
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Engineer is here and got a SH2ac installed!
Fingers crossed it's all good from here on out.
Played some BO3 the other night and it was terrible for me getting killed first.
Should I be enabling something on the SH so the thinkbroadband monitor can see it? It's just a red bar showing, I've entered the correct IP address.
Edit: Read the FAQ and enabled the ping respond box in tools.
Hmmm ran the TBB speed test and now I'm only on 70 odd meg.....
Fingers crossed it's all good from here on out.
Played some BO3 the other night and it was terrible for me getting killed first.
Should I be enabling something on the SH so the thinkbroadband monitor can see it? It's just a red bar showing, I've entered the correct IP address.
Edit: Read the FAQ and enabled the ping respond box in tools.
Hmmm ran the TBB speed test and now I'm only on 70 odd meg.....
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Unfortunately Virgin are in most cases just wasting money and time with a technician visit and I suspect they are offering them as simply a way to give the customer a nice warm fuzzy feeling.
The backbone of the network is widely over subscribed and no amount of home visits is going to be able to fix that and Virgin really do need to stop accepting new broadband customers imo.
Virgin's offering is simply not fit for purpose but the toothless OFCOM and pointless CISAS services do nothing to force the issue and when they do take years to do so.