Virgin Media Discussion Thread

Was on Mix TV + 100Mb broadband + weekend phone with TIVO 6 box...... £44.99 inc line rental

Kept same price but with 200mb internet.

Possibly could have held out for more but I don't get any issues (have sh2ac) and happy enough
 
Hedge said:
Topping out at 100mbs on there too :(

I have a SH3 in Modem mode attached to a Netgear Nighthawk router.
Click to expand...

Check the config in your hub to make sure you're on the 200Mbps service. Go to the modem page and click 'Check router status' > Configuration > Primary downstream service flow.

Also (more likely?) check in Windows/Linux/whatever to ensure you're connected to the router at 1Gbps and not 100Mbps. A faulty cable, a port on its way out or dodgy config could all push you back to 100Mbps speeds.
 
Rainmaker said:
Check the config in your hub to make sure you're on the 200Mbps service. Go to the modem page and click 'Check router status' > Configuration > Primary downstream service flow.

Also (more likely?) check in Windows/Linux/whatever to ensure you're connected to the router at 1Gbps and not 100Mbps. A faulty cable, a port on its way out or dodgy config could all push you back to 100Mbps speeds.
Click to expand...

Thanks for info guys. I will check the cable.

Router status says

Max Traffic Rate 230000000

edit. Cable was a Cat5e which I believe is fast enough.
 
Last edited:
Ok I've just done a router reset and updated firmware. Getting 220mbs on Fast.com now .

Thanks guys.
 
How long has Virgin offered 350Mbps for? I went through the cancellations department and got upgraded from 200Mbps to 300Mbps and they've stuck me on the 350Mbps package. I'm not complaining, just curious as they certainly haven't advertised it well.

For anyone curious of details incase they want to try the same route. I was on 200Mbps, talk weekend and the basic tv package at £50 a month. We don't use the TV or phone so I phoned up to cancel them and just pay £43 for 200Mbps. I was put through to cancellations where they told me I could keep the TV and phone and still pay £43. At that point I asked about upgrading to 300Mbps. I was given 300Mbps, plus the suddenly free talk weekends (incl. line rental) and the basic TV package, for £48(plus £20 one off for new super hub). I checked the account and I've been put on the Vivid 350 package.
 
Last edited:
They don't really offer a 350 service, they always give a little over in their modem configurations to allow for overheads and channel bonding and whatnot. By the time you get to 300 mbit, that little extra adds up to another 50 mbit. I guess it helps people get the headline speeds on the test sites so customers don't complain they aren't getting what they pay for (congested areas and Puma 6 issues excepted).
 
Called yesterday as I finally managed to pull my finger out to see what they could do price wise as from next month I'd be paying £70 for weekend calls, 1 V+ box, 1 TiVo, 70mb BB and Mix tv.

With no discussion other than me saying it's too expensive they knocked it down to £56 which includes next month's price rise and bumped me up to 100mb BB, not deal of the century but not bad for 2 minutes on the phone.
 
Steampunk said:
They don't really offer a 350 service, they always give a little over in their modem configurations to allow for overheads and channel bonding and whatnot. By the time you get to 300 mbit, that little extra adds up to another 50 mbit. I guess it helps people get the headline speeds on the test sites so customers don't complain they aren't getting what they pay for (congested areas and Puma 6 issues excepted).
Click to expand...

It's definitely a 350 service. It's called VIVID 350 in "My Account", as opposed to VIVID 300, and because of overheads, clocks in at around 380Mbps. I can't find much info on it, but it seems to be a trial for business customers and people who want 300 and go through retentions.
 
benjii said:
It's definitely a 350 service. It's called VIVID 350 in "My Account", as opposed to VIVID 300, and because of overheads, clocks in at around 380Mbps. I can't find much info on it, but it seems to be a trial for business customers and people who want 300 and go through retentions.
Click to expand...

same .
called retentions to cancel in september.
They gave me the 350 package ( listed as 350 in my account online) speed checkers are giving 384 , 2 tivo v3 boxes , medium tv package and phone .


6691268268.png
 
Last edited:
On the site you order the upto 300 vivid package but once it's live it shows as 350 vivid, upgraded mine to it and been fine since, seems overkill to a few friends but I'm happy with it.
 
You must log in or register to reply here.
Back
Top Bottom