Virgin Media Discussion Thread

Steampunk said:
They don't really offer a 350 service, they always give a little over in their modem configurations to allow for overheads and channel bonding and whatnot. By the time you get to 300 mbit, that little extra adds up to another 50 mbit. I guess it helps people get the headline speeds on the test sites so customers don't complain they aren't getting what they pay for (congested areas and Puma 6 issues excepted).
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As others already mentioned you're wrong mate. They advertise the service as VIVID 300 but the service goes live in your account and router as VIVID 350.

Upgraded my mate last month for him, even the live chat agent insisted they only did 300Mb, I got her to go ahead with the order anyway...

What do you know, service went live and his account shows VIVID 350, then with the new hub and profile, he achieves around 380Mb!
 
RJC said:
Got a call today after cancelling Saturday - £26 for 12 months and getting a new router as mine seems to be having issues.

100mb Broadband and Telephone, saves changing :)
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Had you already signed up with someone else to start the ball rolling before you called and cancelled?

mrgubby said:
I must admit I was surprised :)
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Forgot to ask, did you call cancellations to renegotiate, or another number?
 
I've just moved to a house with the 300mb line and got it installed. very happy! So far i've only been connecting to the basic SH3 with a decent wifi card (~230mbps i get).

my PC is on the other side of the building and im trying to decide between a long ethernet or homeplugs. Obviously the ethernet would be a PITA, but if i went homeplugs would i even get close to those advertised speeds?

What are the top end WiFi routers recommended to be paired with a connection like this?

Would I perhaps be better getting high end wifi kit + a receiver for the PC.
 
Sparx said:
As others already mentioned you're wrong mate. They advertise the service as VIVID 300 but the service goes live in your account and router as VIVID 350.

Upgraded my mate last month for him, even the live chat agent insisted they only did 300Mb, I got her to go ahead with the order anyway...

What do you know, service went live and his account shows VIVID 350, then with the new hub and profile, he achieves around 380Mb!
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They might put it on your account as 350 (as is mine), but they only sell it as 300. Right now I can't get too much above 300. At other times I've seen 350. I think they are trying to make people think they are getting more than they are as the November price increases are hitting people's accounts. And it all depends on where you are downloading/speed testing from. For instance, single thread download performance on VM is always poor because they get their high headline speeds from channel bonding.
 
jakspyder said:
I've just moved to a house with the 300mb line and got it installed. very happy! So far i've only been connecting to the basic SH3 with a decent wifi card (~230mbps i get).

my PC is on the other side of the building and im trying to decide between a long ethernet or homeplugs. Obviously the ethernet would be a PITA, but if i went homeplugs would i even get close to those advertised speeds?

What are the top end WiFi routers recommended to be paired with a connection like this?

Would I perhaps be better getting high end wifi kit + a receiver for the PC.
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For the cost of a set of homeplugs I'd pick some up and test with those, if your aren't happy with the speed on the PC you could buy quicker but I don't think you'll have issues, if the speed isn't to your liking you could always use them on something that doesn't require full speed i.e Sky box or CCTV system.
 
izzop said:
Had you already signed up with someone else to start the ball rolling before you called and cancelled?



Forgot to ask, did you call cancellations to renegotiate, or another number?
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I phoned up and haggled but the deal was carp. Did a bit of googling and found a Sky deal for a similar bundle at £50 then phoned up cancellations, bit more haggling & they caved :)
 
Just had a guy to check my line and fit a SH2AC.

What options do I need turned on\off on the SB2 AC to get thinkbroadband monitor to work?
 
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izzop said:
Had you already signed up with someone else to start the ball rolling before you called and cancelled?



Forgot to ask, did you call cancellations to renegotiate, or another number?
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I phoned through on the standard number and chose the cancel my subscription option, when talking to them they gave me a 6 month offer which I declined and cancelled at this time (this was the Saturday) On the Tuesday I had a missed call and searching the number this was Virgin - a few days later they managed to call when I was home and gave me the offer.

At the time I had not signed up to anyone else.
 
perry081064 said:
same .
called retentions to cancel in september.
They gave me the 350 package ( listed as 350 in my account online) speed checkers are giving 384 , 2 tivo v3 boxes , medium tv package and phone .


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That's some pretty good latency for a VM connection isn't it? On standard FTTC i get around 18-21ms ping. Are you using the new SH3 too?
 
r7slayer said:
That's some pretty good latency for a VM connection isn't it? On standard FTTC i get around 18-21ms ping. Are you using the new SH3 too?
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Not really. I just got 10ms, because it's only one ping to a speedtest server on VMs own network that is suspected they prioritize pings to. The issue with the SH3 isn't just latency, it's the jitter.
 
deuse said:
Just had a guy to check my line and fit a SH2AC.

What options do I need turned on\off on the SB2 AC to get thinkbroadband monitor to work?
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Did you ask the engineer to fit you a SH2AC?
If i go with virgin now ive got my keys to my new place i would opt for the Vivid 300 package but i know i will get that flawed SH3.


Also a lot of gamers on this forum. How many of you are having issues with VM using the SH3? E.G the latency issue.
 
r7slayer said:
That's some pretty good latency for a VM connection isn't it? On standard FTTC i get around 18-21ms ping. Are you using the new SH3 too?
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Yes, I've had no problems .. other than the router stats pages take an age to load.
It may help that the green virgin box is right outside my garden though and most of my neighborhood are pensioners :D
 
r7slayer said:
Did you ask the engineer to fit you a SH2AC?
If i go with virgin now ive got my keys to my new place i would opt for the Vivid 300 package but i know i will get that flawed SH3.


Also a lot of gamers on this forum. How many of you are having issues with VM using the SH3? E.G the latency issue.
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I was already with VM. I told them I was leaving and I got a SH2 AC.
 
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As per the title, I've ditched BT and signed up to Virgin Media. I did a lot of digging around before committing to the switch and the general consensus was that Virgin are better than BT. It comes in 2 days.

So, the purpose of this thread is to sample the minds of the wise members here at OCUK and get their opinions. Obviously, I want opinions of Virgin subscribers.

Just having last minute nerves of if I've made the right decision. I love my movies music and certain TV shows. So I'm hoping Virgin will be an improvement over BT. I also like Richard Branson's hair. RANDOM!
 
Services delivery is different all around the country, so you will get different opinions, some bad and some good.

We always been with them and NTL before, 99% perfect service all the time, only had a few problems in what the 17-20 years we been with them.

Best thing I like about them is the customer support, it's 247, but after like 5 or 8? I don't know what time, you get put thu to a call center in India or something who have fixed the few problems I ever had like restarting my service to fix it.
 
The internet is fantastic , everytime i run a test i get 200+ megabyte which is overkill for my needs. The tivo box is great when except the remote seems to cut out a lot, usually when starting up which is very annoying. Other than that it is fine.
 
VM have been generally great here since about 2005, the first few years we were with them was fun as the modem kept playing up, but at the time they were the only real choice, but for the last 12 years they've been great.

The best bit is whenever there is a problem it's up to the one company to sort it out :) (no trying to get my ISP X to get Openreach out).
 
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