Virgin Media Discussion Thread

Fangman · 13 Feb 2011 at 12:50

I hate virgin. I live out in the valleys of S.Wales and the nearest place that even has cable or fiber optic is 10+miles away. Living off BT here (only people who supply) on a blistering 6meg (goes down to 2meg at peak times).

pieterclassens · 13 Feb 2011 at 18:36

Does that look ok? I'm on 50MB VM.

Cheers,

PC.

PistolPete · 13 Feb 2011 at 18:39

pieterclassens said:
Does that look ok? I'm on 50MB VM.

Cheers,

PC.

Looks spot on to me

azazin · 13 Feb 2011 at 19:00

Anyone know how much extra per month it will cost me to upgrade to 50mb? I currently have 10mb.

Description Date/period Amount
Telephone Line Rental 04 February - 03 March £12.24
Talk Unlimited 04 February - 03 March £8.00
Phone, Bband & TV M Discount 04 February - 03 March £-11.00
Talk Unlimited Offer 04 February - 03 March £-3.95
Free Voicemail 04 February - 03 March £0.00
TV Size: M 04 February - 03 March £0.00
Broadband Size: L 04 February - 03 March £25.25
Paper Bill Charge 25 January £1.25

TOTAL: £31.79

thebandit · 14 Feb 2011 at 11:29

2StepSteve said:
Since last week my 50mbit service has been terrible. Slow opening web pages and poor speeds fluctuating all over the place.

Some nasty looking ping results right there.

You connecting to the superhub via wireless ?

I got mine installed just over a week ago and everything was fine, then yesterday the wireless side of the superhub started playing up (I have a static PC on ethernet also). I can still connect but where as before I was getting ~200mbps connection with a N adaptor its now reporting 1-2mbps. I get similar results to you on speed test, massive pings (200ms+) and about 0.4mbps DL speed over wireless but fine over cable. The range has also gone completely off, the internet radio in the kitchen was working perfectly now its unable to connect. I'm going to try and get a replacement hub today, it will be my first experience with the infamous virgin customer support.

UPDATE: Bizarre, got home tonight, wireless is working ?? it's still not achieving anything like max speed but everything is connecting and I'm able to browse the web etc. Hopefully Im not speaking too soon. I did speak with Virgin tech support today, the guy said he was aware of many reported issues with the wireless connection on the superhub (check virgins own forums) and said that there is a major firmware upgrade for it on the way soon.

geminitiger · 14 Feb 2011 at 21:12

only getting 0.93 megabit upload on the 50meg superhub,on the old modem the upload was always stable but this is crap.any ideas? t
thanks

azazin · 16 Feb 2011 at 13:48

Called Virgin Media, asked how much extra it would be per month for Virgin Media 50mb from my current 10mb, only £10.57 extra per month, they are going to install on Tuesday, I am happy!

Speed · 16 Feb 2011 at 13:58

Do they still insist on having an engineer come round to install 50MB even if you have the super hub?

gareth170 · 16 Feb 2011 at 14:29

geminitiger said:
only getting 0.93 megabit upload on the 50meg superhub,on the old modem the upload was always stable but this is crap.any ideas? t
thanks

same here

i was getting 3.85Mb on the old modem but on my superhub i'm getting 2.75Mb

i think it's the upload power level to high..

THC_SsSsSnake · 16 Feb 2011 at 18:35

hi gareth, how do we change that then?

bloodhunter · 16 Feb 2011 at 18:41

I upgraded from 20 to 50 meg a year ago and they supplied a new modem and router.

And yes the engineer had to visit as an adjustment had to be made in the street cabinet, no idea what he did though

jakejacob0 · 16 Feb 2011 at 18:43

how can you tell if its avaliable in my area and how fast it is gaoing to be .... my sky contract is running out nowi currently get about 7 megs on the upto 20meg package

bloodhunter · 16 Feb 2011 at 20:06

Type your postcode on this link and it will tell you what services are available.
http://shop.virginmedia.com/home.html?buspart=Portal_HP_topnav_1_1

jakejacob0 · 16 Feb 2011 at 22:17

thanks it just says broadband from 0.5 to 18 meg

Rainmaker · 16 Feb 2011 at 22:24

jakejacob0 said:
thanks it just says broadband from 0.5 to 18 meg

Sounds like you're only able to get VM's ADSL products in your area.

Cable is generally 10, 20/30, 50 and 100 meg. For what it's worth, unlike their cable service VM's ADSL services are woeful, so keep looking...

dbmzk1 · 18 Feb 2011 at 15:10

dbmzk1 said:
Ah interesting! Good to know for when I get mine installed... if I ever get mine installed. Currently there is a bug on their system that says I can only get 10mb and 20mb internet and nothing else. Now this house used to have - and is still wired up for - TV in 3 rooms and a phone line in 2 rooms and their system says every other house on the street can get everything... So yea, their system is broken lol. Waiting for them to send a spotter out and find out what's what, then they will let me upgrade! Argh!

Well finally just got this mess sorted out and my 50mb is being installed tomorrow. Fingers crossed it all goes ok

Gunslinger · 18 Feb 2011 at 15:14

Good luck, let us know how you get on, if you can drag yourself away from hammering the downloads lol

dbmzk1 · 19 Feb 2011 at 13:37

Result!

Gunslinger · 20 Feb 2011 at 14:59

.... nice, i take it we wont see you for a week or two now while you take full advantage of the new download speed

How was the whole "install" experience ?

dbmzk1 · 20 Feb 2011 at 15:46

Gunslinger said:
.... nice, i take it we wont see you for a week or two now while you take full advantage of the new download speed

How was the whole "install" experience ?

Something like that

Install went ok, he didn't do much. Not sure if he went into the cab before he arrived at my house, but all he did inside was change the modem and register the new one with VM. He then loaded the registration web page on my PC, told me to fill in the form then left. A little form and a few modem restarts later and I was online.

I'd only woke up 10 mins before he arrived with the worst hangover I've ever had too!